[All remote jobs](https://jobicy.com/jobs.md)[![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg)](https://jobicy.com/company/revenuecat.md)[RevenueCat](https://jobicy.com/company/revenuecat.md)

# Head of Customer Growth

Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

[Apply for this job](#job-application)[View company](https://jobicy.com/company/revenuecat.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [EMEA](https://jobicy.com/job-region/emea.md)+1 more, [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 259k–259k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished20 Oct 2026Apply before19 Nov 2026Listing views27Application actions2Application toolkit

## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary

## The role, at a glance.

RevenueCat is hiring a senior Customer Success and Growth leader to build an integrated Customer Growth operating model across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement. The role owns customer segmentation, coverage design, scalable education, adoption strategy, executive customer relationships, function metrics, budget, and organizational development. It requires substantial experience leading multi-layer customer-facing teams and translating individual customer interventions into repeatable product, enablement, and lifecycle systems. Success depends on strong commercial judgment, app monetization expertise, cross-functional influence, and the ability to operate decisively in a remote-first environment.

## Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

### Job Complexity

5/5EasyHard

### Pace & Pressure

5/5RelaxedFast-paced

### Autonomy Level

5/5GuidedFull ownership

### Communication Load

5/5IndependentCollaborative

AI insightThis is a function-head role with broad strategic and operational accountability across several customer-facing disciplines. The leader must quickly establish systems, influence senior cross-functional stakeholders, manage leaders, and deliver measurable customer and commercial outcomes.

## Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate$259,000US market range (per year)$220k–$300k0$330k

AI insightThe employer discloses annual compensation of $259,000 USD. For a US-market senior head-of-function Customer Growth role in a high-growth SaaS company, the estimated annual market range is $220,000–$300,000 USD; equity may be additional.

## Core skills

Skills and capabilities most closely associated with this opportunity.

[Customer Success leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20leadership.md)[Customer growth strategy](https://jobicy.com/jobs?search_keywords=Customer%20growth%20strategy.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Customer segmentation](https://jobicy.com/jobs?search_keywords=Customer%20segmentation.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Customer enablement](https://jobicy.com/jobs?search_keywords=Customer%20enablement.md)[Lifecycle programs](https://jobicy.com/jobs?search_keywords=Lifecycle%20programs.md)[App monetization](https://jobicy.com/jobs?search_keywords=App%20monetization.md)[Revenue retention](https://jobicy.com/jobs?search_keywords=Revenue%20retention.md)[Expansion strategy](https://jobicy.com/jobs?search_keywords=Expansion%20strategy.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Team development](https://jobicy.com/jobs?search_keywords=Team%20development.md)[Operating model design](https://jobicy.com/jobs?search_keywords=Operating%20model%20design.md)[Data-driven decision making](https://jobicy.com/jobs?search_keywords=Data-driven%20decision%20making.md)

Sample interview questionsHow would you design a customer segmentation and coverage model for RevenueCat's diverse customer base?I would combine current revenue with leading indicators such as growth trajectory, product adoption, monetization maturity, strategic fit, support complexity, renewal risk, and expansion potential. I would define clear service lanes for named strategic accounts, high-potential accounts, specialist advisory engagements, tech-touch programs, and monitored long-tail customers, then test and refine the model against measurable outcomes.

Describe how you have turned recurring customer work into a scalable program or product improvement.

I start by documenting repeated customer problems, root causes, affected segments, and the measurable value of a solution. I then assign an owner and select the best scalable response, such as a playbook, lifecycle campaign, documentation update, advisory asset, product change, or educational program, while tracking adoption and outcome metrics.

How would you balance executive sponsorship of key customers with leadership of the broader Customer Growth function?

I would retain direct involvement with a deliberately small portfolio of strategic or high-potential customers to maintain firsthand market context. At the same time, I would establish decision rights, operating cadences, and leadership accountability so the CSM Team Lead and specialist leaders independently run daily execution and translate insight into scalable systems.

What metrics would you use to assess whether the Customer Growth function is working?

I would use a balanced scorecard including retention and renewal readiness, net revenue retention, expansion influence, product adoption tied to customer outcomes, account health movement, time to value, intervention impact, engagement with scaled programs, and the conversion of repeated customer needs into reusable assets or product improvements.

How do you build effective cross-functional collaboration without creating unclear ownership?

I define the customer problem, desired outcome, accountable owner, supporting roles, decision rights, and handoff criteria for each motion. Regular decision-oriented reviews and shared outcome metrics keep collaboration focused, while clear boundaries prevent CSMs, TAMs, Support, Sales, and Product from duplicating one another's work.

Opportunity details

## About this role.

RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile.

We’re in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.

We’re a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.

This isn’t the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You’ll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you’ve worked with. If that sounds energizing rather than exhausting, keep reading.

### The role

We are looking for a Head of Customer Growth to build and lead the operating system that helps RevenueCat customers become better app businesses.

This is broader than a traditional Customer Success role. It combines strategic account coverage, app-growth judgment, specialist advisory, customer education, product adoption, and scalable enablement. The goal is not to give every customer the same high-touch service. It is to identify where RevenueCat can create disproportionate value, deploy the right kind of help, and turn every successful customer intervention into knowledge that benefits the rest of the customer base.

You will lead a multi-lane Customer Growth function spanning the CSM team, Growth Advisory, Growth Advocacy, and the emerging Customer Enablement function. The CSM Team Lead will own daily CSM execution. You will set the strategy, operating model, talent bar, investment plan, and measures of success for the function as a whole.

For our highest-value customers, this means deep account context, growth diagnosis, stakeholder mapping, product-adoption strategy, technical-account coordination, and clear next-step ownership. For high-potential customers, it means identifying them early and providing the right help before revenue has fully materialized. For customers with specific growth bottlenecks, it means bringing in the right specialist. For the broader customer base, it means scalable education through Growth Advocates, lifecycle guidance, office hours, playbooks, templates, product nudges, and eventually dynamic next-best-action systems.

Your job is to make Customer Growth one operating system rather than a collection of disconnected activities.

### Why we are hiring for this role now

RevenueCat serves tiny indie apps, fast-growing startups, games, media companies, health and fitness apps, AI products, marketplaces, and some of the most sophisticated consumer app businesses in the world.

The app market is top-heavy, so the human touch must be allocated deliberately. At the same time, a customer that is small today may become strategically important very quickly. Contract status and current revenue are necessary signals, but they are not sufficient.

We already have many of the ingredients: CSMs, a CSM Team Lead role, Growth Advocates, Customer Growth Advisory specialists, Product, Support, Marketing, Sales, TAM, Data, and one of the richest datasets in app monetization. We need a leader who can turn those ingredients into a coherent function.

### What you will be responsible for

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Own Customer Growth strategy across the full customer base. Define how RevenueCat helps customers grow after they begin using the product, including named accounts, high-potential customers, specialist-assisted customers, scaled customers, and the long tail.

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Build segmentation and coverage. Use current value, future potential, adoption, intent, growth moments, risk, and strategic importance to decide who receives named CSM coverage, time-bound help, specialist advisory, scaled education, product-led guidance, or monitoring.

*

Lead through the CSM Team Lead. Set the bar for customer context, account strategy, stakeholder management, growth diagnosis, adoption planning, commercial awareness, and follow-through. Develop the Team Lead and create a strong leadership bench rather than becoming the permanent CSM manager.

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Identify high-potential customers early. Work with Data, Product, Sales, Marketing, and Support to find customers with meaningful future potential before revenue alone makes them obvious.

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Govern Growth Advisory. Define intake, qualification, expected impact, output quality, follow-through, and reuse. Specialists should be deployed against specific high-value problems rather than become general-purpose consulting capacity.

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Make Growth Advocacy a customer-education channel. Ensure Growth Advocates turn real customer learning into authoritative one-to-many education for existing customers and the broader app ecosystem.

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Build Customer Enablement and Scaled Growth. Create the roadmap for lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance.

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Drive meaningful product adoption. Partner with Product and Product Marketing so customers adopt RevenueCat capabilities in ways that help them win, rather than merely increasing feature activity.

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Create clear cross-functional decision rights. Define how Customer Growth works with Sales, TAM, Support, Product, Marketing, and Data without turning CSMs into AEs, TAMs into a catch-all, or collaboration into meeting theater.

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Build the customer-insight loop. Repeated customer questions should become product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education.

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Own the function. Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth.

### What success looks like

### Within the first month

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Meet directly with at least 15 customers across different sizes, growth stages, product footprints, and monetization models—including high-value, high-potential, at-risk, and scaled customers.

*

Take point on at least two live customer-growth situations. Work alongside the CSM, Advisory, TAM, Support, or Product partner to diagnose the problem, agree ownership, and move each customer to a concrete next milestone.

*

Ship at least one no-regrets improvement to a broken handoff, account motion, Advisory route, or customer experience rather than waiting for a complete strategy.

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Establish a clear operating agreement with the CSM Team Lead and act on urgent customer, talent, or ownership issues.

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Build a working view of the team, coverage, high-potential misses, lane boundaries, and metrics—deep enough to make decisions, without allowing analysis to delay action.

### Within the first three months

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Act as executive sponsor for a small set of strategically important or high-potential customers and personally lead at least two customer-growth interventions through a measurable milestone.

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Put the first version of segmentation and coverage into production on real accounts, then revise it from evidence.

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Run decision-oriented account reviews and a working Growth Advisory intake and follow-through motion.

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Ship the first scaled education or Customer Enablement program based on a repeated customer need.

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Make the first material changes to ownership, operating cadence, or talent where the current model is not working.

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Establish a customer-insight loop that turns frontline evidence into owned Product, education, lifecycle, or process actions.

### Within the first six months

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Maintain direct customer contact every week and own selected executive relationships while leading the wider system through the CSM Team Lead and specialist leaders.

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Operate a functioning multi-lane Customer Growth model with clear owners, live handoffs, and visible outcomes across CSM, Growth Advisory, Growth Advocacy, and Customer Enablement.

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Have the CSM Team Lead independently owning daily CSM execution, coaching, and account quality.

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Demonstrate measurable results from customer interventions and show that repeated one-to-one work is becoming reusable Advisory output, education, enablement, or product insight.

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Have shipped multiple scaled programs and made concrete hiring or investment decisions for the function.

### Within the first twelve months

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RevenueCat has a trusted, actively used system for serving high-value, high-potential, specialist-assisted, and scaled customers.

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Customer Growth produces measurable improvement in customer outcomes, meaningful product adoption, account health, renewal readiness, expansion quality, and customer revenue outcomes.

*

The Head remains directly connected to customers and is a trusted executive partner for selected strategic accounts.

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The best customer work consistently becomes reusable product, education, and market leverage.

*

The function has a strong leadership bench and a record of shipping improvements without waiting for perfect information.

### What you will need to be successful

*

Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function.

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Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups.

*

Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team.

*

Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems.

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Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment.

*

Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain.

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Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering.

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Experience managing both generalists and specialists.

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Evidence of turning repeated one-to-one work into scalable systems.

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Strong written communication, directness, and remote-first operating habits.

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Evidence of hiring, coaching, performance management, and raising the leadership and talent bar.

### Ideally, you

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Have led CSMs and advisory, education, lifecycle, or enablement teams together.

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Have scaled a customer-facing function through a major company-growth stage.

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Have worked in a hybrid self-serve, product-led, and enterprise business.

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Have firsthand experience as an app operator, growth leader, founder, or consultant.

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Have built product-led or tech-touch Customer Success programs.

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Have helped productize or commercialize an advisory or professional-services capability.

### What we offer:

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Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

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10-year window to exercise vested equity options

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A fully remote environment designed around autonomy and flexibility

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4-5 weeks of flexible time off annually

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Paid desk at a co-working space

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Workspace budget and continuous learning stipend

### Interviewing at RevenueCat

Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on [how we hire at RevenueCat](https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/), including tips to help you succeed.

### More on how we work:

*

How we think about hiring and team design: [Building a Winning Team](https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21)

*

The values that guide how we work: [Our Values](https://www.revenuecat.com/blog/values/)

*

How we work as a remote team: [How We Work Remotely at RevenueCat](https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/)

*

What to expect from our interview process: [Interview Expectations](https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21)

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What to expect from comp and employment: [Employment FAQ](https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21)

Show more

[Apply now >](https://jobicy.com/jobs/156023-head-of-customer-growth.md)

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