[All remote jobs](https://jobicy.com/jobs.md)[![Truelogic logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e7ae6cb6-221-1.png)](https://jobicy.com/company/truelogic.md)[Truelogic](https://jobicy.com/company/truelogic.md) # Form Builder – Technology Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/truelogic.md)ShareRemote from[Brazil](https://jobicy.com/job-region/brazil.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished20 Oct 2026Apply before19 Nov 2026Listing views26Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. The Form Builder configures and revises client forms in an internal no-code SaaS platform for case-management organizations. The role translates business requirements into form configurations, maps fields correctly, and validates outcomes through testing and QA. It also provides client-facing support, clarification, and end-user training through Zendesk. Success requires strong organization, independent prioritization, clear communication, and the ability to manage several requests in a fast-paced environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe technical barrier is moderate because the platform is no-code, but accurate requirement translation, field mapping, testing, and client support demand careful judgment. The role also involves concurrent requests and changing priorities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$45,000US market range (per year)$35k–$55k0$60.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No numerical employer salary was disclosed; USD is stated only as the pay currency. The yearly cadence and USD 45,000 estimated median are inferred for a full-time, Brazil-based remote SaaS form-builder/customer-support role; the estimated market range is USD 35,000–55,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [No-code form configuration](https://jobicy.com/jobs?search_keywords=No-code%20form%20configuration.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[SaaS platforms](https://jobicy.com/jobs?search_keywords=SaaS%20platforms.md)[Field mapping](https://jobicy.com/jobs?search_keywords=Field%20mapping.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[Application testing](https://jobicy.com/jobs?search_keywords=Application%20testing.md)[End-user training](https://jobicy.com/jobs?search_keywords=End-user%20training.md)[Client communication](https://jobicy.com/jobs?search_keywords=Client%20communication.md)[Multitasking](https://jobicy.com/jobs?search_keywords=Multitasking.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Workflow configuration](https://jobicy.com/jobs?search_keywords=Workflow%20configuration.md) Sample interview questionsHow would you turn a client's request for a new form into a working configuration?I would first clarify the form's purpose, users, required data, conditional behavior, and reporting needs. I would map each question to existing platform fields, configure the form, test typical and edge-case submissions, and ask the client to confirm that the result meets the intended workflow. How do you prevent errors when mapping form questions to existing platform fields? I review the data definitions and intended downstream use before configuration, use a checklist for required fields and field types, and test submissions end to end. I also document assumptions and escalate unclear mappings before releasing the form. Describe how you would manage several urgent client requests at once. I would assess each request by urgency, customer impact, complexity, and dependencies, then communicate expected timelines early. I would work from a prioritized queue, keep stakeholders updated, and flag blockers promptly so priorities can be adjusted transparently. How would you respond when a client cannot clearly explain what they need in a form? I would ask focused questions about the business process, the people completing the form, decisions made from the data, and examples of desired outcomes. I would summarize my understanding in plain language and propose a draft structure for the client to validate. What is your approach to training end users on a no-code form-building tool? I tailor training to the users' workflows, demonstrate a realistic example, and let participants practice building a simple form. I provide concise reference steps, explain common mistakes, and follow up with support resources so users can apply the tool independently. Opportunity details ## About this role. ### About Truelogic At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference. By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. ### Our Client A SaaS case management platform designed for mental health, behavioural health, and community service organizations. ### Job Summary The Form Builder will support clients by creating and revising custom forms using an internal no-code form-building tool. The tool uses pre-coded configurations and does not require HTML, CSS, scripting, SQL, APIs, or other coding skills. The main responsibility is to understand the purpose and intent behind each client’s form, configure it thoughtfully within the platform, ensure proper mapping to existing platform fields, and validate the final result through testing and QA. The role will also communicate directly with clients through Zendesk and provide support and training to end users. ### Responsibilities * Build and revise custom forms using the internal no-code form-building tool. * Understand the purpose and business requirements of each form and translate them into effective configurations. * Communicate with clients through Zendesk to clarify requirements and provide support. * Collaborate with internal teams to understand client needs and platform capabilities. * Understand how forms map to existing fields within the platform. * Participate in application testing and quality assurance. * Provide training and support to end users building their own templates. * Manage multiple concurrent requests and shifting priorities. * Perform other duties as needed. ### Qualifications and Job Requirements * Strong customer service skills. * Ability to understand and translate client requirements. * Ability to learn new SaaS platforms and internal tools quickly. * Strong organizational and multitasking skills. * Ability to work independently and manage deadlines. * Professional client-facing communication. * Microsoft Office proficiency. * Ability to work in a fast-paced environment. ### What We Offer * 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. * Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. * Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. * Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. * Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies. ### Why You’ll Like Working Here * A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally. * Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America. * Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you’re working with the best in your field. Apply now! Show more [Apply now >](https://jobicy.com/jobs/156027-form-builder-technology.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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