[All remote jobs](https://jobicy.com/jobs.md)[![Goodleap logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/482c4fb7-221.png)](https://jobicy.com/company/goodleap.md)[Goodleap](https://jobicy.com/company/goodleap.md) # Collections Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/goodleap.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 18–18 / hourDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished20 Oct 2026Apply before19 Nov 2026Listing views43Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. GoodLeap is hiring a remote US Collections Specialist to contact customers with overdue accounts and help bring personal-finance loans current. The role handles inbound and outbound debt-resolution calls, documents delinquency status, and works toward daily, weekly, and monthly collection goals. Candidates need one to two years of credit and collections experience, strong negotiation skills, and professional written and verbal communication. Success depends on maintaining policy compliance while using a respectful, solutions-oriented approach with customers. This is an individual-contributor role in a collaborative, metrics-driven collections environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires careful adherence to collections procedures, persuasive conversations, accurate account documentation, and consistent performance against activity and recovery metrics. It is accessible to professionals with prior collections experience but can be demanding because of difficult customer interactions and goal-based performance expectations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$18US market range (per hour)$18–$240$26.40 AI insightThe employer explicitly lists compensation of $18.00 per hour plus bonus. Estimated US market pay for a Collections Specialist is approximately $18–$24 per hour, depending on experience, portfolio complexity, location, and incentive structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Credit collections](https://jobicy.com/jobs?search_keywords=Credit%20collections.md)[Debt resolution](https://jobicy.com/jobs?search_keywords=Debt%20resolution.md)[Account delinquency management](https://jobicy.com/jobs?search_keywords=Account%20delinquency%20management.md)[Outbound calling](https://jobicy.com/jobs?search_keywords=Outbound%20calling.md)[Inbound calling](https://jobicy.com/jobs?search_keywords=Inbound%20calling.md)[Payment negotiation](https://jobicy.com/jobs?search_keywords=Payment%20negotiation.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Collections compliance](https://jobicy.com/jobs?search_keywords=Collections%20compliance.md)[Financial products](https://jobicy.com/jobs?search_keywords=Financial%20products.md)[CRM documentation](https://jobicy.com/jobs?search_keywords=CRM%20documentation.md)[Microsoft Office](https://jobicy.com/jobs?search_keywords=Microsoft%20Office.md)[Goal attainment](https://jobicy.com/jobs?search_keywords=Goal%20attainment.md)[Persuasion](https://jobicy.com/jobs?search_keywords=Persuasion.md)[Account reconciliation](https://jobicy.com/jobs?search_keywords=Account%20reconciliation.md) Sample interview questionsHow do you approach a conversation with a customer whose account is overdue?I begin by confirming the account details and listening carefully to understand the customer’s situation. I explain the balance and available resolution options clearly, remain respectful, and work toward a realistic commitment while documenting the interaction according to policy. What metrics have you worked against in a collections role? I have worked with measures such as calls completed, contacts reached, promises to pay, payment conversions, dollars collected, delinquency roll rates, and quality or compliance scores. I use daily activity tracking to prioritize accounts and adjust my outreach approach when results fall behind target. How do you balance collections goals with compliance requirements? I treat compliance as part of successful performance rather than as a separate task. I follow approved communication procedures, provide accurate information, avoid unsupported promises, maintain complete notes, and escalate exceptions when needed. Describe how you would handle a customer who is upset or unwilling to pay. I would stay calm, acknowledge the concern without becoming defensive, and ask focused questions to identify the issue. After clarifying the account status, I would explain appropriate options and seek a mutually workable next step while keeping the discussion professional and policy compliant. How do you organize your work when you have many delinquent accounts to manage? I prioritize accounts based on delinquency stage, payment likelihood, required follow-up dates, and established department workflows. I keep detailed records after every interaction, schedule commitments promptly, and review my queue throughout the day so urgent accounts and promised follow-ups are not missed. Opportunity details ## About this role. About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Collections Specialists are responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency. ### Essential Job Duties & Responsibilities: * Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process * Identify accounts with overdue payments and find solutions to help bring their loan to a current status * Maintain daily, weekly and monthly collection and metric goals * Outbound/Inbound calls with clients to resolve debts owed * All in compliance with Goodleap’s collections policies and procedures ### Required Skills, Knowledge & Abilities: * 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools * Excellent verbal and written communication skills * Prior telemarketing experience with financial products preferred * Proficiency with Microsoft Office applications * Self-motivated and extremely goal-oriented * Team Player * Professional demeanor ### Compensation ### Additional Information Compensation: $18.00/ hr. +bonus Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one’s supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review out [Employment Privacy Policy](https://www.goodleap.com/employment-privacy)and [Recruiting Policy on AI.](https://www.goodleap.com/recruiting-policy-on-ai) Show more [Apply now >](https://jobicy.com/jobs/156057-collections-specialist.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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