[All remote jobs](https://jobicy.com/jobs.md)[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)[Chainguard](https://jobicy.com/company/chainguard.md) # IT Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryGBP 47,501–55,665 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished21 Oct 2026Apply before20 Nov 2026Listing views41Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Chainguard is seeking an IT Specialist to deliver responsive internal technical support and maintain IT operations for employees. The role covers endpoint, hardware, software, peripheral, network, A/V, device-management, and ticketing support, with a strong focus on employee service. The specialist will support the London office, coordinate worldwide hardware logistics and vendors, and help onboard employees with systems and equipment. This hybrid position requires attendance in the London office two days per week, with potential additional onsite availability. Success requires MacOS, Linux, MDM, IT security, troubleshooting, communication, and independent execution in a fast-changing environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires broad hands-on troubleshooting across endpoints, office technology, security practices, and employee lifecycle processes. Its fast response expectations, on-call coverage, and need to work independently across time zones increase operational complexity. ## Salary analysis Estimated compensation compared with the broader UK market for similar roles. Estimated job median (per year)Market rate£51,583UK market range (per year)£47.50k–£60k0£66k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of £47,501–£55,665 GBP. No pay cadence is stated, so the annual period is inferred from the professional full-time UK role and the scale of the range. Estimated market pay for a comparable IT Specialist in the UK is approximately £47,500–£60,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT support](https://jobicy.com/jobs?search_keywords=IT%20support.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[MacOS](https://jobicy.com/jobs?search_keywords=MacOS.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Mobile device management](https://jobicy.com/jobs?search_keywords=Mobile%20device%20management.md)[IT security](https://jobicy.com/jobs?search_keywords=IT%20security.md)[Hardware management](https://jobicy.com/jobs?search_keywords=Hardware%20management.md)[Network support](https://jobicy.com/jobs?search_keywords=Network%20support.md)[A/V support](https://jobicy.com/jobs?search_keywords=AV%20support.md)[IT ticketing systems](https://jobicy.com/jobs?search_keywords=IT%20ticketing%20systems.md)[Employee onboarding](https://jobicy.com/jobs?search_keywords=Employee%20onboarding.md)[Vendor management](https://jobicy.com/jobs?search_keywords=Vendor%20management.md)[Asset management](https://jobicy.com/jobs?search_keywords=Asset%20management.md)[Customer service](https://jobicy.com/jobs?search_keywords=Customer%20service.md)[Slack support](https://jobicy.com/jobs?search_keywords=Slack%20support.md) Sample interview questionsHow would you triage several employee support requests arriving at the same time?I would assess impact, urgency, security risk, and the number of people affected. I would prioritize outages, access or security incidents, and blockers to employee productivity, acknowledge each request quickly, communicate expected next steps, and document or escalate issues as needed. Describe your approach to troubleshooting a MacOS device that cannot access a company service. I would first clarify the exact symptom and scope, then verify network connectivity, identity and MFA status, device-management compliance, system time, certificates, VPN or proxy settings, and relevant application logs. I would test a known-good account or network where appropriate, apply the least disruptive fix, and document the resolution. How would you support secure onboarding for a new employee? I would use a repeatable checklist covering identity creation, least-privilege access, device enrollment in MDM, endpoint security configuration, required applications, hardware assignment, and a short orientation on support channels and security expectations. I would confirm completion with HR and the hiring manager while maintaining accurate asset records. What steps would you take to maintain reliable A/V and network support in the London office? I would maintain an inventory of equipment and configurations, perform proactive checks before important meetings, monitor recurring issues, keep vendor contacts and escalation paths current, and create clear troubleshooting runbooks. For incidents, I would isolate whether the failure is related to network, hardware, room configuration, or conferencing software and communicate status promptly. How do you balance independent work with collaboration across time zones? I prioritize work transparently in the ticketing system, keep concise written updates in shared channels, and document decisions and repeatable processes so colleagues can continue work asynchronously. I escalate early when an issue needs specialist input while taking ownership of follow-through and user communication. Opportunity details ## About this role. Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role in a nutshell: As an IT Specialist your role is crucial in ensuring the smooth operation of the company’s IT infrastructure and supporting all Chainguardians. You’ll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. This role requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones. What you’ll do: * Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems * Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets * Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors * Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard’s HR/Recruiting team * Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate * Provide on-call support (some holidays) What we’re looking for: * Experience in IT Support, ideally at a remote or startup environment * Experience with MacOS and Linux * Experience with mobile device management (MDM) * Experience configuring and troubleshooting with Neat Hardware * A strong understanding of IT Security best practices and a desire to improve them * Excellent written and verbal communication skills with both technical and non-technical audiences * Some travel required * Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed * Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight * Strong ability to cycle between working independently and in a team environment * Motivated and eager to participate in growing and changing environments (often wearing “many hats”) * An eagerness to grow and build a company that’s solving an important problem Base Salary Range £47,501—£55,665 GBP ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. 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