[All remote jobs](https://jobicy.com/jobs.md)[![StackAdapt logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/bf5f2bb689c6f35f6cab5459f3eff869.jpg)](https://jobicy.com/company/stackadapt.md)[StackAdapt](https://jobicy.com/company/stackadapt.md) # Head of APAC Client Services Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/stackadapt.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md), [Singapore](https://jobicy.com/job-region/singapore.md)SalarySGD 182,920–251,515 / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished21 Oct 2026Apply before20 Nov 2026Listing views24Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. StackAdapt is seeking a senior regional client-services leader to set strategy and scale its APAC Client Services organization. The role leads leaders across diverse APAC markets, with accountability for client retention, account expansion, executive relationships, service quality, and operational performance. It partners closely with Sales, Product, Marketing, Legal, Revenue Operations, and Analytics to represent regional needs and improve the customer experience. Candidates need deep programmatic advertising expertise, strong commercial judgment, and experience managing teams through growth and organizational change. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an executive-level regional leadership role requiring extensive adtech domain knowledge, commercial ownership, and the ability to lead managers across multiple markets. Success depends on balancing strategic planning, complex client escalations, cross-functional influence, and operational execution. ## Salary analysis Estimated compensation compared with the broader SGD market for similar roles. Estimated job median (per year)Market rateSGD217,217.50SGD market range (per year)SGD190k–SGD280k0SGD308k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary band of SGD 182,920–251,515. The annual cadence is inferred from the senior full-time role, the compensation magnitude, and the reference to annual bonuses; the posting does not explicitly state a base-pay period. Estimated annual market pay for a comparable APAC client-services leadership role is SGD 190,000–280,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Client Services Leadership](https://jobicy.com/jobs?search_keywords=Client%20Services%20Leadership.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Programmatic Advertising](https://jobicy.com/jobs?search_keywords=Programmatic%20Advertising.md)[DSP Platforms](https://jobicy.com/jobs?search_keywords=DSP%20Platforms.md)[Account Retention](https://jobicy.com/jobs?search_keywords=Account%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Commercial Negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20Negotiation.md)[Regional Operations](https://jobicy.com/jobs?search_keywords=Regional%20Operations.md)[Team Leadership](https://jobicy.com/jobs?search_keywords=Team%20Leadership.md)[People Development](https://jobicy.com/jobs?search_keywords=People%20Development.md)[Performance Metrics](https://jobicy.com/jobs?search_keywords=Performance%20Metrics.md)[Data Privacy Compliance](https://jobicy.com/jobs?search_keywords=Data%20Privacy%20Compliance.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Strategic Planning](https://jobicy.com/jobs?search_keywords=Strategic%20Planning.md) Sample interview questionsHow would you improve retention and account expansion across a diverse APAC client portfolio?I would segment the portfolio by revenue, growth potential, risk, and strategic importance, then establish success plans with measurable business outcomes for priority accounts. I would align client-services and sales account plans, monitor leading indicators such as campaign performance, adoption, engagement, and executive coverage, and use regular reviews to address risks before renewal. Describe how you have led managers through a period of rapid growth or organizational change. I set a clear operating model, define decision rights and success metrics, and communicate consistently about priorities and changes. I support managers through coaching, practical enablement, and regular calibration while using feedback and performance data to adapt the structure and protect team capacity. How would you partner with Sales on a complex renewal or expansion opportunity? I would jointly map stakeholders, client objectives, platform value evidence, commercial risks, and next steps. Client Services should provide the operational and performance narrative, while Sales leads commercial strategy; together, we would maintain a single account plan and ensure commitments are realistic and deliverable. What metrics would you use to assess the health of an APAC Client Services organization? I would track gross and net retention, expansion, renewal forecast accuracy, client satisfaction, time to value, platform adoption, service-level performance, escalation trends, team capacity, and employee engagement. I would review these by market and client segment to identify where localized interventions are needed. How do you ensure regional client needs influence global product strategy? I create a disciplined feedback loop that combines client evidence, market opportunity, revenue impact, and operational data. I would prioritize requests with regional Product and Marketing partners, translate them into clear problem statements, and communicate decisions and delivery progress back to client-facing teams and customers. Opportunity details ## About this role. StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. The Head of APAC Client Services is a client-facing role responsible for setting the strategic direction for one of StackAdapt’s fastest-growing regions. You’ll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC. This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services, you’ll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations, and ensuring our teams continue to deliver best-in-class service to our clients. As a member of the Global Client Services Leadership Team, you’ll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business. ### What You’ll Be Doing: * Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients. * Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us. * Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs. * Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges. * Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout. * Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries. * Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs. ### What You’ll Bring to the Table * 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech. * 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets. * Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models. * Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly. * Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia. * Proven success leading regional client services teams through periods of business growth or organisational change. * Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations. * Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns. * Experience designing service models and frameworks that help teams support clients efficiently as we grow. * Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics. * Strong analytical skills to look at operational numbers and make clear, practical business decisions. * Experience using automation, AI, and technology to improve daily workflows and team productivity. * A passion for developing managers and creating a positive, collaborative team culture. * Working understanding of the regional regulatory and data privacy rules in APAC. The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer. This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package. Factors Influencing Final Compensation: * The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate’s specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications. * Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer. Base Salary Band $182,920—$251,515 SGD ### StackAdapter’s Enjoy: * Highly competitive salary * Retirement/ 401K/ Pension Savings globally * Competitive Paid time off packages including birthday’s off! * Access to a comprehensive mental health care program * Health benefits from day one of employment * Work from home reimbursements * Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto * Robust training and onboarding program * Coverage and support of personal development initiatives (conferences, courses, books etc) * Access to StackAdapt programmatic courses and certifications to support continuous learning * An awesome parental leave program * A friendly, welcoming, and supportive culture * Our social and team events! Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies. StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. StackAdapt is committed to providing an inclusive and accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you require an accommodation, please let us know. We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions. About StackAdapt We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We’ve been awarded: [G2 Top Software for 2026](https://www.stackadapt.com/resources/blog/g2-2026-best-software-awards) [2026 Best Workplaces™ for Young Talent](https://www.greatplacetowork.ca/en/bestworkplaces/best-workplaces-for-young-talent/2026) and [in Canada](https://www.stackadapt.com/resources/blog/great-place-to-work-best-workplaces-canada-2026) by Great Place to Work® [#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising](https://www.stackadapt.com/resources/blog/best-cross-channel-advertising-platform) [2026 Winner in the (CTV/OTT) Product/Platform category for the 2026 ADWEEK Tech Stack Awards](https://www.stackadapt.com/resources/blog/adweek-tech-stack-awards-2026) To learn more about our privacy practices, please see our [Privacy Policy](https://www.stackadapt.com/legal-document-centre/website-and-platform-user-privacy-policy). #LI-REMOTE Show more [Apply now >](https://jobicy.com/jobs/156190-head-of-apac-client-services.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Oct 21 New ### [Customer Success Architect, Japan](https://jobicy.com/jobs/156195-customer-success-architect-japan.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. 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