[All remote jobs](https://jobicy.com/jobs.md)[![Harness logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/3b1ed4078f521827fd4fd3f1ead4e484.jpg)](https://jobicy.com/company/harness.md)[Harness](https://jobicy.com/company/harness.md) # Senior Customer Architect Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/harness.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 180k–202k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished21 Oct 2026Apply before20 Nov 2026Listing views29Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Harness is hiring a Senior Customer Architect / Forward Deployed Engineer to lead technical implementation, adoption, and value realization for major AppSec customers. The role combines customer success ownership with hands-on architecture across cloud infrastructure, Kubernetes, DevSecOps, CI/CD, and application security. The architect will diagnose adoption gaps, create account success plans, advise technical and executive stakeholders, and relay customer feedback to product and engineering teams. Success requires deep AWS and Kubernetes expertise, strong troubleshooting and scripting ability, and the communication skills to manage complex enterprise relationships. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing technical architecture role requiring broad production expertise in Kubernetes, AWS, DevSecOps, and application security. It also demands independent ownership of complex enterprise outcomes while translating technical details into measurable business value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$191,000US market range (per year)$175k–$220k0$242.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a pay transparency range of $180,000–$202,000 USD. The posting does not state a cadence, so yearly pay is inferred from the US-based senior full-time technical role and the amount. The midpoint is $191,000 per year; the estimated US market range for comparable senior customer architecture and AppSec-focused roles is $175,000–$220,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Helm](https://jobicy.com/jobs?search_keywords=Helm.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Amazon EKS](https://jobicy.com/jobs?search_keywords=Amazon%20EKS.md)[Terraform](https://jobicy.com/jobs?search_keywords=Terraform.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[Application Security](https://jobicy.com/jobs?search_keywords=Application%20Security.md)[SAST](https://jobicy.com/jobs?search_keywords=SAST.md)[DAST](https://jobicy.com/jobs?search_keywords=DAST.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Bash](https://jobicy.com/jobs?search_keywords=Bash.md)[Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[Technical Consulting](https://jobicy.com/jobs?search_keywords=Technical%20Consulting.md) Sample interview questionsHow would you approach onboarding an enterprise customer to Harness AppSec in a complex Kubernetes environment?I would begin with discovery of the customer’s application architecture, Kubernetes topology, CI/CD workflows, security controls, ownership model, and target outcomes. I would then establish a phased implementation plan, validate integrations in a limited environment, define adoption metrics, and expand through documented reference patterns and enablement sessions. Describe how you would troubleshoot a failed deployment or scan integration in Amazon EKS. I would first scope the impact and review pipeline, application, cluster, and integration logs. I would validate IAM permissions, network connectivity, Kubernetes RBAC, secrets, Helm configuration, resource limits, and relevant API endpoints, then reproduce the issue where possible and communicate a clear remediation plan and root-cause summary. How do you identify and address product-adoption risk for a strategic customer? I would combine usage telemetry with stakeholder feedback, implementation milestones, support trends, and business objectives. After identifying gaps, I would prioritize the blockers, agree on an account action plan with accountable owners and dates, and track progress through regular technical reviews and executive business reviews. How would you explain the value of SAST, DAST, SCA, and SBOM capabilities to an executive stakeholder? I would frame these capabilities around risk reduction, release confidence, compliance evidence, and faster remediation rather than tool features. I would connect each control to measurable outcomes such as vulnerability exposure, mean time to remediate, policy compliance, and developer productivity. Tell us about a time you had to communicate a difficult technical issue to both engineers and customer leadership. I would present engineers with the technical evidence, scope, root cause, and remediation steps, while giving leadership a concise view of business impact, risk, ownership, and timeline. Maintaining transparent updates, documented decisions, and realistic milestones helps preserve trust while the issue is resolved. Opportunity details ## About this role. Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. ### Position Summary We are seeking an experienced, highly technical and customer-centric Senior Customer Architect (Forward Deployed Engineer) to join our Customer Success team. In this role, you will play a crucial role as a technical solution expert and advisor working closely with some of the largest Harness AppSec customers to design, implement and optimize Harness platform and adoption strategies to ensure they realize maximum value and outcomes. Our team is small, collaborative, and deeply motivated — we work at the intersection of technology, security, and business, and we bring curiosity and rigor to a wide range of challenges. You will have the opportunity to contribute meaningfully to a rapidly growing company while helping customers harness the power of our AI-enabled DevSecOps platform to build and deliver software securely and efficiently — including protecting AI applications from emerging threats. We prioritize psychological safety, mentorship, and continuous learning. Whether you’re coming from engineering, architecture, consulting, or security — we want to hear from you. ### About the role * Serve as the primary technical owner of customer implementations and adoption programs across the Harness AppSec portfolio, developing deep familiarity with each customer’s environment, goals, and success criteria * Provide hands-on technical guidance and consulting to customers throughout the customer lifecycle, from onboarding and implementation to adoption and value realization. * Develop strategic account success plans to ensure successful operationalization and value realization and drive alignment with all levels of customer leadership. * Develop and maintain a deep understanding of Harness platform and AppSec modules as well as general skillset across AI applications and security, DevOps, SecOps, application security, cloud architectures, networks and infrastructure disciplines and industry trends to effectively support, educate and advise customers. * Proactively analyze customer usage data to surface trends, adoption gaps, and optimization opportunities — delivering actionable recommendations across technology, process, and people dimensions. * Bring constructive feedback from customers to product management to improve the solution, and collaborate with cross-functional teams, including sales, product, and engineering, to drive the successful adoption, integration, and ongoing optimization of our solution. * Conduct regular business reviews and check-ins with customers to ensure their ongoing success and satisfaction, addressing any concerns or issues in a timely and effective manner. * Proactively identify at-risk accounts by performing churn and adoption analysis to ensure target product adoption and business (AGRR) goals are met. * Contribute to the development and refinement of customer success processes, tools, and resources to continuously improve the efficiency and effectiveness of our customer success delivery methodologies and collateral. * Participate in Harness Community forums and help build reference architectures, best-practice guides, and enablement content ### About you * 7+ years of experience in software engineering, solutions architecture, technical consulting, security engineering, or technical account management within the software or technology industry. * 5+ years of experience with some multiple of the following solutions preferred: * Cloud & Infrastructure: AWS, GCP, Azure, Terraform, CloudFormation, Linux * Containers & Orchestration: Kubernetes, Helm, Kustomize, OpenShift, PCF * CI/CD & DevOps: Jenkins, GitHub Actions, GitLab CI, Harness Pipelines, Jira, ServiceNow. * Languages & Scripting: Python, Bash, YAML, Go (a plus). * Application Security: SAST, DAST, SCA, IAST, SBOM generation, API security testing, pen testing fundamentals, SIEM (Splunk, Datadog), SOAR platforms. * Prior experience in security engineering and architecture, application security, API and AI security, development, DevOps, SecOps, or web security is preferred. * Ability to quickly learn, understand, and work with new emerging technologies and solutions in the AI, DevOps, Cloud and Security space. * Exceptional interpersonal, communication, and relationship-building skills, with a proven ability to manage complex customer relationships and communicate business and technical value to all levels of management. * Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve technical issues. * Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines simultaneously. * Comfortable working in a fast-paced, dynamic environment, with a strong commitment to continuous learning and growth. * Bachelor’s degree in a related field, such as Computer Science, Information Technology, or Engineering is preferred ### Must Have Skills * Kubernetes eco system expertise (k8s, helm, release, upgrade, troubleshooting etc) * In depth Cloud experience – AWS is a must (GCP, Azure good to have) – infra provisioning, VPC++ ,EKS, S3, EBS ,EFS, EC2 etc * Linux ecosystem * Troubleshooting skills for the above * Programming (Scripting) experience along with ability to write custom integrations or tailored Pay transparency $180,000—$202,000 USD ### Harness in the news: * [Accelerating Our Mission to Bring AI to Everything After Code](https://www.harness.io/blog/240m-financing-to-bring-ai-to-everything-after-code) * [Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation](https://www.cnbc.com/2025/12/11/harness-is-worth-5point5-billion-in-round-led-by-goldman-sachs.html) * [How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal](https://www.youtube.com/watch?v=LvOYXKAyAqs) * [Harness Research Shows AI Visibility Crisis Fueling Security Nightmare](https://www.digit.fyi/ai-visibility-crisis-fuelling-security-nightmare/) * [Harness has been named to the Inc. Power Partner list for software delivery success](https://www.harness.io/blog/we-made-inc-s-2025-power-partners-list-again---heres-why-it-matters) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: [https://harness-privacy.relyance.ai/](https://harness-privacy.relyance.ai/) Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the domain @harness.io. Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at [security@harness.io](mailto:security@harness.io). You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission’s website ([https://consumer.ftc.gov/articles/job-scams)](https://consumer.ftc.gov/articles/job-scams)), or you can contact your local law enforcement agency. 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