[All remote jobs](https://jobicy.com/jobs.md)[![Vonage logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1bac058d-221.jpg)](https://jobicy.com/company/vonage.md)[Vonage](https://jobicy.com/company/vonage.md) # Senior Director, BSS Engineering & Product​ Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/vonage.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryUndisclosedDepartment[Software Engineering](https://jobicy.com/categories/engineering.md)EmploymentFull TimeExperienceDirectorPublished21 Oct 2026Apply before20 Nov 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Vonage is seeking a senior technology leader to own its global Business Support Systems engineering and product function. The role sets platform architecture, delivery standards, resilience practices, and product roadmaps for billing, rating, provisioning, ordering, revenue management, and customer lifecycle capabilities. It leads geographically distributed engineering, product, architecture, and delivery teams while aligning priorities across commercial, finance, regulatory, operational, and customer stakeholders. Success requires deep telecommunications or cloud communications BSS expertise, strong product ownership, and experience with major platform migrations, integrations, and API-led architectures. This is a strategic remote leadership position based in Spain with substantial accountability for platform outcomes and organizational capability. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior director role combining global engineering leadership, BSS product strategy, commercial alignment, and delivery accountability. It requires rare domain depth across complex telecom billing and revenue platforms while managing distributed teams and senior stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$170,000US market range (per year)$140k–$210k0$231.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The yearly cadence is inferred from the senior full-time director-level role; the USD figures are estimated annual market compensation for a comparable BSS engineering and product leadership position and are not verified employer pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [BSS architecture](https://jobicy.com/jobs?search_keywords=BSS%20architecture.md)[Telecommunications](https://jobicy.com/jobs?search_keywords=Telecommunications.md)[Billing systems](https://jobicy.com/jobs?search_keywords=Billing%20systems.md)[Revenue management](https://jobicy.com/jobs?search_keywords=Revenue%20management.md)[Product strategy](https://jobicy.com/jobs?search_keywords=Product%20strategy.md)[Product roadmap management](https://jobicy.com/jobs?search_keywords=Product%20roadmap%20management.md)[Engineering leadership](https://jobicy.com/jobs?search_keywords=Engineering%20leadership.md)[Platform modernization](https://jobicy.com/jobs?search_keywords=Platform%20modernization.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Cloud-native architecture](https://jobicy.com/jobs?search_keywords=Cloud-native%20architecture.md)[Release management](https://jobicy.com/jobs?search_keywords=Release%20management.md)[Test automation](https://jobicy.com/jobs?search_keywords=Test%20automation.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Distributed team leadership](https://jobicy.com/jobs?search_keywords=Distributed%20team%20leadership.md)[Salesforce CPQ](https://jobicy.com/jobs?search_keywords=Salesforce%20CPQ.md) Sample interview questionsHow would you create a unified BSS strategy across multiple products, regions, and customer segments?I would begin with a capability assessment covering billing, rating, ordering, provisioning, customer data, integrations, and operational risks. I would then define a target architecture and prioritized roadmap tied to commercial outcomes, regulatory obligations, platform health metrics, and migration dependencies, with governance that enables consistent regional input. Describe your approach to a major BSS migration with high revenue and customer-impact risk. I use phased delivery with clear domain ownership, data-quality controls, reconciliation, automated testing, rollback plans, and progressive customer or product cutovers. Success measures include billing accuracy, order completion, availability, incident rates, revenue leakage, and post-migration support demand. How do you balance urgent commercial requests with technical debt and platform resilience work? I make trade-offs transparent through a common prioritization framework that weighs revenue impact, customer value, compliance, operational risk, and engineering health. I reserve explicit capacity for resilience and technical debt, report platform-health indicators regularly, and ensure executives understand the cost of deferring foundational work. What metrics would you use to evaluate the performance of a global BSS organization? I would track platform availability, billing accuracy, order-to-activation time, release predictability, integration failure rates, incident recovery time, backlog aging, delivery throughput, customer-impact measures, and adoption of self-service or automation. Metrics should link technical performance to commercial and operational outcomes. How have you improved the effectiveness of geographically distributed engineering and product teams? I establish clear decision rights, shared planning cadences, outcome-based objectives, consistent engineering standards, and documented architecture practices. I also invest in leadership development, transparent dependency management, automation, and collaboration routines that reduce handoff delays while preserving local accountability. Opportunity details ## About this role. ### Join Vonage and help us innovate cloud communications for businesses worldwide! ### Why this role matters: BSS Engineering and Product is a critical enabler of Vonage’s commercial platform, ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As Senior Director, BSS Engineering & Product, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for billing, rating, provisioning, ordering, revenue management, customer lifecycle management, and related integrations. ### Your key responsibilities: BSS Engineering Leadership * Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems * Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management * Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model. BSS Product Ownership & Roadmap * Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs * Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations * Establish governance, prioritization forums, success measures, and communication rhythms, including the use of AI-enabled insight and automation to improve delivery, decision-making, and platform optimisation. Team Leadership & Operating Cadence * Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists * Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress * Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working. ### What you’ll bring: Required: * Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS * Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent * Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate * Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes * Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes. Experience we consider a plus: * Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications * Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service. ### How you’ll benefit * Private Medical Insurance: Adeslas * Group Pension Plan: Generali * Life Insurance and Group Personal Accident: VidaCaixa * Ericsson Care Line * Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO) * Volunteer Time (VTO) * Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process. #LI-KF1 There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our [Privacy Notice](https://www.vonage.com/legal/careers-privacy-notice/). Who we are: Vonage is a global cloud communications leader. And your talent will further help brands – such as Airbnb, Viber, WhatsApp, and Snapchat – accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Show more [Apply now >](https://jobicy.com/jobs/156257-senior-director-bss-engineering-product.md) > Annual salary information is not provided for this position. 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