[All remote jobs](https://jobicy.com/jobs.md)[![Kaseya logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/6c1ca3e1-221.jpeg)](https://jobicy.com/company/kaseya.md)[Kaseya](https://jobicy.com/company/kaseya.md) # Peer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/kaseya.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished22 Oct 2026Apply before21 Nov 2026Listing views48Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Peer Success Manager will onboard new partner organizations into Kaseya’s peer-group program through one-to-one meetings and structured logistics calls. The role focuses on explaining peer systems and processes, setting success expectations, tracking attendance and action-item completion, and handing participants to Program Managers when ready. The successful candidate will support the wider program-management team and travel to quarterly partner meetings for networking and logistical support. This is a customer-success and program-onboarding position requiring clear facilitation, relationship management, organization, and follow-through. As the EMEA cohort grows, the role may develop into a TruPeer Program Manager position. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires managing multiple partner onboarding journeys while ensuring attendance, completion of actions, and a high-quality handoff. Its main complexity comes from stakeholder communication, consistent process execution, and adapting to a growing program rather than deep technical specialization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$55,000US market range (per year)$45k–$70k0$77k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. Estimated annual pay for a UK-based customer-success and partner-onboarding manager is approximately USD 45,000–70,000, with an estimated midpoint of USD 55,000; this is an AI market estimate, not employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Partner relationship management](https://jobicy.com/jobs?search_keywords=Partner%20relationship%20management.md)[Program coordination](https://jobicy.com/jobs?search_keywords=Program%20coordination.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Training facilitation](https://jobicy.com/jobs?search_keywords=Training%20facilitation.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md)[Process management](https://jobicy.com/jobs?search_keywords=Process%20management.md)[Action-item tracking](https://jobicy.com/jobs?search_keywords=Action-item%20tracking.md)[Client engagement](https://jobicy.com/jobs?search_keywords=Client%20engagement.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Event logistics](https://jobicy.com/jobs?search_keywords=Event%20logistics.md)[Travel coordination](https://jobicy.com/jobs?search_keywords=Travel%20coordination.md) Sample interview questionsHow would you ensure that a new partner completes every stage of the onboarding process?I would begin by setting clear expectations, milestones, ownership, and deadlines during the first call. I would document progress in a shared tracker or CRM, send concise follow-ups after each meeting, and proactively contact the partner when attendance or action items are at risk. I would also communicate blockers early to the relevant Program Manager. How do you explain a new process to a partner who is uncertain about its value? I first ask questions to understand the partner’s goals and concerns. I then connect the process to practical outcomes, use simple examples, and confirm understanding through a recap or demonstration. This keeps the conversation relevant and creates confidence in the program. Describe how you would handle a partner who repeatedly misses onboarding calls. I would contact the partner directly to understand whether scheduling, expectations, or another barrier is causing the missed sessions. I would restate the importance of onboarding readiness, offer reasonable rescheduling options, and document the agreed plan. If engagement remains low, I would escalate appropriately while maintaining a constructive relationship. How would you manage competing priorities when several partners need onboarding support at the same time? I would prioritize work using onboarding deadlines, partner readiness, program impact, and risk of delay. I would maintain a clear schedule, standardize repeatable communication, and reserve time for urgent issues. Regular visibility into the pipeline would help me coordinate capacity with the Program Management team. What makes a handoff from an Onboarding Manager to a Program Manager successful? A successful handoff occurs when the partner understands the program, has completed required actions, knows what success looks like, and has clear next steps. I would provide the Program Manager with a concise record of attendance, completed tasks, goals, concerns, and any follow-up commitments so the relationship can continue without friction. Opportunity details ## About this role. About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by [Insight Partners](https://www.insightpartners.com/), a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders – and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better – a product, a process, a career – you’ll fit right in. At Kaseya, we don’t just raise the bar. We build it. We are looking for an enthusiastic team player with excellent communication skills to onboard our clients (partners) into our industry-specific peer group. As the program grows there is the opportunity for the Onboarding Manager to transition into the TruPeer Program Manager role as the cohort continues to grow in EMEA. Job Description * In the role of Onboarding Manager your job is presenting on, and guiding partners through, the logistic-specific onboarding calls and then handing them over to their Program Manager. The Onboarding Manager’s goal is to make sure that partners attend all the calls and complete associated action items to ensure they are ready to participate in their group (Pod) once they are handed off to their Program Manager. Responsibilities * Guide and present new partners through the one-on-one meetings to train on peer systems and processes * Set appropriate expectations for partners regarding peer and what success looks like in our program * Maintain knowledge and understanding of the program as it continues to scale * Aid the Program Management team when necessary * Travel to quarterly meetings and network with partners in addition to providing logistical assistance Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law. Show more [Apply now >](https://jobicy.com/jobs/156269-peer-success-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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