[All remote jobs](https://jobicy.com/jobs.md)[![Instructure logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/04/430057884baf037dd2aa1e1e017e72b6.jpg)](https://jobicy.com/company/instructure.md)[Instructure](https://jobicy.com/company/instructure.md) # Customer Success Manager – Dutch & English Speaker Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/instructure.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Hungary](https://jobicy.com/job-region/hungary.md)SalaryHUF 12,000k–13,000k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views63Application actions6Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Instructure is seeking a bilingual Customer Success Manager to support high-value education customers across Benelux and Central Europe. The role focuses on strategic stakeholder relationships, product adoption, retention, expansion support, and communicating customer feedback to internal product and engineering teams. Candidates need at least four years of customer success or SaaS account-management experience, preferably in education technology, along with Dutch and English fluency. This is a full-time role that is remote in Budapest and hybrid in the United Kingdom. The stated annual compensation is HUF 12,000,000–13,000,000. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines strategic account ownership, retention outcomes, cross-functional influence, and senior education stakeholder management. Bilingual communication and EdTech/SaaS expertise add meaningful complexity. ## Salary analysis Estimated compensation compared with the broader HUF market for similar roles. Estimated job median (per year)Market rateHUF12,500,000HUF market range (per year)HUF11,000k–HUF16,000k0HUF17,600k AI insightThe employer states annual compensation of HUF 12,000,000–13,000,000, with a midpoint of HUF 12,500,000 per year. Estimated local market compensation for a Customer Success Manager with the required SaaS, bilingual, and education-sector experience is HUF 11,000,000–16,000,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[SaaS Account Management](https://jobicy.com/jobs?search_keywords=SaaS%20Account%20Management.md)[Dutch Language](https://jobicy.com/jobs?search_keywords=Dutch%20Language.md)[English Language](https://jobicy.com/jobs?search_keywords=English%20Language.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Education Technology](https://jobicy.com/jobs?search_keywords=Education%20Technology.md)[Consultative Selling](https://jobicy.com/jobs?search_keywords=Consultative%20Selling.md)[Revenue Expansion](https://jobicy.com/jobs?search_keywords=Revenue%20Expansion.md)[CRM](https://jobicy.com/jobs?search_keywords=CRM.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Customer Feedback Analysis](https://jobicy.com/jobs?search_keywords=Customer%20Feedback%20Analysis.md) Sample interview questionsHow would you create a success plan for a high-value education customer with low platform adoption?I would first assess usage data, stakeholder goals, implementation status, and barriers to adoption. I would then align decision-makers on measurable outcomes, define a phased enablement plan with owners and milestones, and review progress regularly while adjusting based on engagement and results. Describe how you would handle a senior stakeholder who is dissatisfied with the product. I would listen carefully to understand the business impact, acknowledge the concern, and clarify the desired outcome. I would coordinate internally on feasible solutions, communicate a transparent action plan and timeline, and maintain regular follow-up until the stakeholder sees meaningful progress. How do you balance retention responsibilities with identifying expansion opportunities? I treat expansion as a consequence of demonstrated customer value. By tracking outcomes, adoption maturity, and changing institutional priorities, I can identify relevant growth opportunities without losing focus on solving the customer’s current needs and protecting renewal health. How would you communicate customer feedback to product and engineering teams? I would synthesize feedback into clear problem statements supported by customer examples, affected workflows, frequency, and business impact. I would distinguish urgent issues from broader enhancement opportunities and close the loop with customers on decisions and progress. How do you prioritize a portfolio when several customers require attention at the same time? I prioritize according to renewal risk, customer impact, strategic value, urgency, and the potential to unblock outcomes. I communicate priorities proactively, set realistic expectations, and use CRM and project-management tools to maintain visibility over commitments and next steps. Opportunity details ## About this role. At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in: Customer Success Managers are strategic partners within Instructure’s Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals. In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives. Remote for Budapest Hybrid for United Kingdom What you will be doing * Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers. * Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices. * Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth. * Gathering customer feedback to advocate for platform enhancements with product and engineering teams. * Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives. What you will need to know/have * Fluency in both English and Dutch languages. * Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology. * A background or strong affinity within the education sector, coupled with enthusiasm for education and technology. * Strong technical aptitude and familiarity with CRM and project management tools. * Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically. * A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment. * A Bachelor’s degree Get in on all the awesome at Instructure! We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here’s a general idea of what you can expect: * Competitive compensation, plus all full-time employees participate in our ownership program – because everyone should have a stake in our success. * Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. * Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. * Comprehensive wellness programs and mental health support * Learning and development resources, including professional development tools and tuition reimbursement, to support your growth * The technology and tools you need to do your best work * Motivosity employee recognition program * A culture rooted in inclusivity, support, and meaningful connection We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes. Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate. All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws. Any attempt to misrepresent personal or professional information will result in disqualification. 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