[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Team Lead, Customer Success Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[Europe](https://jobicy.com/job-region/europe.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views45Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy is hiring a Customer Success Team Lead to manage frontline Trainers who onboard new dental-practice customers. The role combines people leadership, performance coaching, quality assurance, workforce scheduling, and continuous improvement of onboarding operations. The lead will analyze KPIs, maintain SOPs, resolve tooling issues with technical partners, and handle escalated customer cases. Candidates need at least two years of formal people-management experience and familiarity with high-velocity technology, consulting, or startup environments. The position is remote in the EU and includes up to 20% travel for in-practice learning and trainer support. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires simultaneous ownership of team performance, customer escalations, capacity planning, and cross-functional process improvements in a high-growth setting. Success depends on translating performance data into scalable operational changes while coaching managers and trainers effectively. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$70,000US market range (per year)$55k–$90k0$99.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual compensation for a remote EU customer-success training team lead is approximately USD 55,000–90,000, with a midpoint of USD 70,000; actual compensation will vary by employing country, experience, and local payroll structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success leadership](https://jobicy.com/jobs?search_keywords=Customer%20success%20leadership.md)[People management](https://jobicy.com/jobs?search_keywords=People%20management.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Performance coaching](https://jobicy.com/jobs?search_keywords=Performance%20coaching.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md)[KPI analysis](https://jobicy.com/jobs?search_keywords=KPI%20analysis.md)[Workforce management](https://jobicy.com/jobs?search_keywords=Workforce%20management.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Process optimization](https://jobicy.com/jobs?search_keywords=Process%20optimization.md)[Standard operating procedures](https://jobicy.com/jobs?search_keywords=Standard%20operating%20procedures.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Customer escalations](https://jobicy.com/jobs?search_keywords=Customer%20escalations.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Training enablement](https://jobicy.com/jobs?search_keywords=Training%20enablement.md) Sample interview questionsHow have you improved the performance of a customer-facing team using operational data?I established a small set of leading and outcome KPIs, reviewed trends in regular one-to-ones, and paired metric findings with call or session quality reviews. I then introduced targeted coaching and tracked the resulting changes in adoption, completion, quality, and customer satisfaction. Describe how you would build a QA program for onboarding Trainers. I would define observable quality standards for preparation, delivery, product knowledge, customer engagement, documentation, and follow-up. I would use a consistent audit rubric, calibrate reviewers, share actionable feedback quickly, and aggregate findings to identify training or process changes needed across the team. How would you manage schedule coverage while preserving customer onboarding quality? I would forecast demand using onboarding volume, session duration, capacity, PTO, and service-level targets. I would maintain a coverage plan with cross-training and contingencies, then review utilization and customer outcomes regularly to adjust staffing assumptions. Tell us about a time you resolved a recurring tooling problem affecting a customer-facing process. I would first quantify the issue's frequency and customer impact, document reproducible examples, and identify the affected workflow steps. I would partner with technical owners on prioritization, communicate interim workarounds to the team, test the fix, and monitor data afterward to confirm the problem is resolved. How do you handle an escalated customer issue while maintaining accountability within your team? I take ownership of timely communication and resolution while gathering the facts without blame. After resolving the immediate concern, I conduct a focused review with the team member, identify any process or skill gap, and implement coaching or a workflow adjustment to reduce recurrence. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. About the Role Dandy is looking for a Training Team Lead to supervise and elevate the performance of our frontline Trainers, who are instrumental in supporting the success of new customers during onboarding. This role combines leadership, coaching, and process optimization to ensure a seamless onboarding experience for our customers. The ideal candidate is a proactive, data-driven leader who thrives in a high-growth environment and is eager to take ownership of team performance, operational efficiency, and customer satisfaction. This role includes up to 20% travel for in-practice learning and Trainer support. What You’ll Do Lead and Develop a High-Performing Team * Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers. * Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members’ professional growth. * Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement. * Foster a positive, collaborative team environment that prioritises customer success and operational excellence. * Develop and execute enablement strategies to enhance team skills, knowledge, and performance, ensuring Trainers are equipped to deliver a best-in-class onboarding experience. Optimise Operations and Customer Onboarding • Manage team schedules, including PTO and holiday coverage, to ensure seamless operations. • Identify operational bottlenecks, propose scalable solutions, and collaborate with cross-functional teams to implement improvements. • Develop, maintain, and optimise Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability. • Resolve recurring tooling issues in systems like Salesforce, SFDC Scheduler, Zendesk, and Portal by partnering with technical teams. • Identify opportunities to enhance training content and resources, collaborating with cross-functional teams to ensure alignment and continuous improvement. Drive Strategic Impact and Innovation * Analyse team and customer performance data to inform decision-making and improve the onboarding process. * Execute training strategies that align with company goals and maximise the team’s capacity and impact. * Act as an escalation point for complex customer issues, ensuring timely resolution and excellent service delivery. What We’re Looking For * 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech. * 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting. * Proven ability to manage and develop a team, driving measurable performance improvements. * A hands-on problem solver with a passion for customer success and operational efficiency. * Strong communication and collaboration skills, with the ability to work effectively across teams. * Comfort operating in ambiguous, high-velocity environments with a proactive and resourceful approach. * Intellectual curiosity and a data-driven mindset, with the ability to analyze performance metrics and implement improvements. Additional Considerations: * Familiarity with the dental industry or prior experience in dentistry. * Workforce management experience, including scheduling and capacity planning. * A positive attitude, sense of humor, and ability to foster a fun and engaging team culture. Req ID: J-1211 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). Show more [Apply now >](https://jobicy.com/jobs/156304-team-lead-customer-success-2.md) > Annual salary information is not provided for this position. 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