[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Technical Account Manager (UK, EMEA) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[Europe](https://jobicy.com/job-region/europe.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished22 Oct 2026Apply before21 Nov 2026Listing views29Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Socket is seeking a senior Technical Account Manager to own post-sale technical success for European enterprise customers. The role combines technical onboarding, CI/CD and SaaS integration support, production troubleshooting, architecture reviews, and customer enablement. The successful candidate will act as a primary technical advisor while partnering with Account Executives on renewals and growth opportunities. Strong experience in application security, DevSecOps, developer tooling, APIs, package managers, and customer-facing communication is required. This remote-first position requires the employee to be located in Europe and includes travel for customer and company meetings as needed. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, highly technical customer-facing role requiring independent diagnosis of production integration issues across complex developer environments. The candidate must translate security and product concepts for developers, security teams, and executives while managing strategic customer relationships. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$135,000US market range (per year)$105k–$165k0$181.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary amount is disclosed. The annual USD figures are AI-estimated market compensation for a senior technical account management role with DevSecOps and application-security expertise; yearly cadence is inferred from the full-time senior professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Application security](https://jobicy.com/jobs?search_keywords=Application%20security.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[CI/CD](https://jobicy.com/jobs?search_keywords=CICD.md)[GitHub Actions](https://jobicy.com/jobs?search_keywords=GitHub%20Actions.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Package management](https://jobicy.com/jobs?search_keywords=Package%20management.md)[Security posture assessments](https://jobicy.com/jobs?search_keywords=Security%20posture%20assessments.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md) Sample interview questionsHow would you approach onboarding an enterprise customer that needs to integrate Socket into several CI/CD pipelines and developer workflows?I would begin with discovery to map the customer’s repositories, package ecosystems, CI/CD tools, security requirements, and desired outcomes. I would then define a phased implementation plan, configure an initial pilot, validate results with technical stakeholders, and document reusable deployment patterns. Throughout the rollout, I would track adoption and time-to-value metrics while maintaining a clear escalation path for engineering issues. A customer reports that Socket is failing in their CI pipeline after a configuration change. How would you troubleshoot the incident? I would first establish the impact, recent changes, affected repositories, and error patterns. I would collect relevant logs, configuration details, pipeline output, and environment information, then reproduce or isolate the issue where possible. After identifying the root cause, I would provide a clear workaround or fix, involve Engineering when necessary, and document the resolution to prevent recurrence. How do you communicate a complex application-security finding to both developers and executive stakeholders? For developers, I would explain the technical context, affected dependencies or workflows, exploitability, and specific remediation steps. For executives, I would focus on business impact, risk level, ownership, remediation timeline, and measurable progress. In both cases, I would avoid unnecessary jargon and tailor the depth of detail to the audience. What would you include in a Quarterly Business Review for a strategic Socket customer? I would cover agreed success objectives, adoption and usage trends, security outcomes, resolved challenges, open risks, and progress against the customer’s implementation plan. I would also gather feedback on product gaps, align on upcoming initiatives, and identify opportunities for deeper adoption in collaboration with the Account Executive. The meeting should result in documented actions, owners, and measurable next steps. How would you turn recurring customer onboarding issues into a scalable improvement for the Technical Success function? I would identify patterns across support cases, quantify their impact on time-to-value, and validate the root cause with customers and internal teams. Depending on the issue, I would create implementation guides, scripts, automations, diagnostic checklists, or product feedback for Engineering. I would then measure whether the change reduces onboarding time, support volume, and repeated configuration errors. Opportunity details ## About this role. About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. About the Role You’ll own customer success post-sale for our European Customers. That means understanding how each customer wants to use Socket, helping them get there, and solving problems when things break. This is a product-focused, technical role. You’ll spend your time learning customer environments, asking the right questions to uncover blockers, and translating product capabilities into solutions. You’re also the front line for technical support. We don’t have a separate support team. When something doesn’t work as expected, you investigate. AEs own renewals and expansion. You own making the customer successful with the product. What You’ll Do Account Management * Own post sales relationship as the main point of contact and technical advisor * Strategize with AEs on upsells, renewals and expansions * Relationship building and executive alignment with our Champions * Conducting Quarterly Business Reviews with strategic customers * Build measurable customer success plans Onboarding & Implementation * Lead technical onboarding for new enterprise customers, from initial setup through full integration * Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling * Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value Technical Troubleshooting * Investigate and resolve integration, configuration, and compatibility issues * Respond to customer issues in dedicated Slack channels * Use logs and telemetry to identify root causes and document fixes * Escalate to Engineering when needed and follow through to resolution Product Enablement * Run discovery conversations to understand customer goals and use cases * Translate complex product capabilities into practical, developer-friendly guidance * Conduct architecture reviews and security posture assessments * Deliver workshops, office hours, and deep-dives that drive adoption Customer Advocacy * Bring technical feedback and field intelligence back to Product and Engineering * Surface patterns that inform roadmap priorities * Contribute documentation and internal tooling to scale the Technical Success practice What You’ll Bring * 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) * 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success * Background in application security, DevSecOps, or open-source ecosystems * Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) * Ability to read and reason about code (JavaScript, Python, TypeScript) * Familiarity with APIs, webhooks, and SaaS integration patterns * Hands-on experience with Package Managers * Comfort troubleshooting in production environments alongside engineering teams * Clear written and verbal communication with developers, security practitioners, and executives * Willingness to travel for customer and company meetings as needed * Must be located within EUROPE Nice to Have * Experience with SCA, dependency management, or security scanning tools * Contributions to open-source projects Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Our Interview Process * Informational call with someone from our Talent team * Virtual f2f with our Head of Customer Engineering * Virtual f2f with a peer * Presentation * Final interview with our Founder & CEO * References * Decision Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/156313-technical-account-manager-uk-emea.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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