[All remote jobs](https://jobicy.com/jobs.md)[![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png)](https://jobicy.com/company/socket.md)[Socket](https://jobicy.com/company/socket.md) # Manager, Technical Account Teams (Europe) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/socket.md)ShareRemote from[Europe](https://jobicy.com/job-region/europe.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished22 Oct 2026Apply before21 Nov 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Socket is hiring a manager to lead and scale an EMEA team of Technical Account Managers supporting enterprise security and developer-tool customers. The role owns post-sales adoption, customer health, retention performance, escalation management, and the operating cadence for the TAM function. The manager will improve segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs while partnering with Sales, Product, and Engineering. Candidates need substantial B2B SaaS post-sales leadership experience, technical credibility with security and engineering stakeholders, and a record of improving GRR, NRR, or adoption outcomes. This is a remote-first Europe-based leadership role with customer and company travel as needed. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior people-management role with direct responsibility for retention outcomes, complex enterprise escalations, and scaling a post-sales operating system. It requires both technical fluency in security/developer tooling and executive-level stakeholder leadership. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$150,000US market range (per year)$120k–$190k0$209.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary range is disclosed. Estimated annual market compensation for a Europe-based manager of technical account teams in security SaaS is approximately USD 120,000–190,000, with an estimated midpoint of USD 150,000; actual pay will vary by employing country, seniority, and equity structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[Customer Success Leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Leadership.md)[Post-Sales Management](https://jobicy.com/jobs?search_keywords=Post-Sales%20Management.md)[Enterprise SaaS](https://jobicy.com/jobs?search_keywords=Enterprise%20SaaS.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[GRR and NRR Management](https://jobicy.com/jobs?search_keywords=GRR%20and%20NRR%20Management.md)[Customer Health Scoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Scoring.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Security SaaS](https://jobicy.com/jobs?search_keywords=Security%20SaaS.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Team Coaching](https://jobicy.com/jobs?search_keywords=Team%20Coaching.md)[QBR Facilitation](https://jobicy.com/jobs?search_keywords=QBR%20Facilitation.md)[Customer Success Operations](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Operations.md)[Automation](https://jobicy.com/jobs?search_keywords=Automation.md) Sample interview questionsDescribe a time you improved GRR, NRR, or adoption for a post-sales organization.I would outline the starting metric, identify the leading indicators behind underperformance, and describe the specific interventions such as segmentation, success plans, executive sponsorship, or adoption programs. I would quantify the impact and explain how I operationalized the change through team cadence and reporting. How would you handle a technically complex enterprise account that is at risk of churn? I would first establish a fact-based view of the technical, commercial, and stakeholder risks, then convene the necessary internal owners. I would create a mutually agreed recovery plan with clear milestones, executive communication, and measurable product-value outcomes, reviewing progress until the risk is resolved or a decision is reached. What makes a customer health score useful rather than a vanity metric? A useful health score combines leading behavioral, technical, relationship, and commercial signals that correlate with retention or expansion. It should be explainable to TAMs, regularly validated against actual outcomes, and connected to clear actions rather than serving only as a dashboard. How do you coach TAMs to engage effectively with CISOs and VPs of Engineering? I coach TAMs to understand each executive's priorities, tie product capabilities to measurable business and risk outcomes, and communicate clearly without unnecessary technical detail. I use call reviews, account planning, role-play, and feedback to strengthen executive presence and strategic narrative. How would you increase the capacity of a growing TAM team without lowering customer quality? I would segment the customer base by complexity and value, standardize repeatable motions through playbooks, and introduce automation and one-to-many programs for scalable needs. I would track capacity, coverage, adoption, and retention indicators to ensure productivity gains do not create hidden risk. Opportunity details ## About this role. About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our customers – from Anthropic to xAI, and Figma to Vercel – love Socket (just [check out their tweets](https://socket.dev/love) to see for yourself!) Founded by [Feross Aboukhadijeh](https://www.linkedin.com/in/feross/), a long-time open source maintainer with software downloaded over a billion times a month, Socket has raised [$](https://socket.dev/blog/series-b)[125M in funding](https://socket.dev/blog/series-c) from top angels, operators, and security leaders. ### About the Role Our customers are the most demanding buyers in software: security teams and engineers who can smell fluff from a mile away. Keeping them successful takes a technical post-sales team, and those teams need strong leaders driving them. You’ll lead a team of EMEA-based Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. Your team owns making sure there’s never a product reason to walk away. You have deep experience in post-sales, a track record of coaching team members to success, and have owned retention numbers that matter. You’ve been the person others go to for guidance, and you’re looking for the right opportunity to manage a small, dynamic team. The Socket blueprints exist: segmentation, a health score model, role charters, and playbooks are drafted. Now we’re hiring a leadership layer to strengthen our operating muscle: automation, targets, cadences, team accountability and growth. You’ll inherit a strong team and a customer base that genuinely loves the product. Your job is to turn the blueprint into a retention engine that runs without heroics. ### What You’ll Do * Lead, coach, and grow a team of TAMs. Hire ahead of need as we scale. * Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal * Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics. * Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through. * Set the bar for performance and career growth on your team, then hold it * Make the team faster per head every quarter through automation, playbooks, and one-to-many programs * Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap * Report retention, adoption, and team health to leadership with numbers you’d bet on ### What You’ll Bring Required: * 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You’ve hired, developed, and performance-managed ICs. * 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS * You’ve owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed * Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate. * You’ve been the escalation owner on at-risk enterprise accounts and have the save stories to prove it * You’ve built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks. * Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity. * Executive presence with CISOs and VPs of Engineering, and with our own leadership * Willingness to travel for customer and company meetings as needed * Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments. * You must be located in Europe Preferred: * Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems * You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth * You’ve managed TAM charters and kept each motion distinct but coordinated. * Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs ### Tools You’ll Use Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana Hiring is a big decision on both sides. Read more about our [Hiring Philosophy](https://socket.dev/hiring-philosophy)and how we approach the process at Socket. Benefits: Our benefits are crafted to support you and your family, so you can take care of what matters most and thrive in and outside of work. We offer: * Market competitive salary bands * Meaningful equity program * Comprehensive health benefits for you and your family (99% coverage) * Flexible time-off, holidays, and winter shutdown to rest & recharge * Paid parental leave * Remote-first, with quarterly team off-sites At Socket, we * Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction. * Move with urgency and focus: We prioritize swift, decisive action. * Think rigorously: We care about being right and it often takes reasoning from first principles to get there. We value alternative perspectives and have constructive discussions. * Trust and amplify: We overtrust, always assume good intent, and give specific feedback to help each other improve. * Feel a strong sense of ownership: We wear many hats and feel a strong sense of overall ownership of the company and we’re non-territorial regarding our nominal domains. * Are customer obsessed: We relentlessly prioritize the needs of our customers, striving to exceed their expectations and delight them at every interaction. Show more [Apply now >](https://jobicy.com/jobs/156316-manager-technical-account-teams-europe.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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