[All remote jobs](https://jobicy.com/jobs.md)[![ChargePoint logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fa45d149-221.png)](https://jobicy.com/company/chargepoint.md)[ChargePoint](https://jobicy.com/company/chargepoint.md) # Senior Deployment Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/chargepoint.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 70,380–95,220 / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views45Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ChargePoint is seeking a Senior Deployment Specialist to support the activation, configuration, and recovery of networked EV charging stations. The role investigates complex connectivity, site, and hardware failures, coordinates field and engineering escalations, and manages post-activation equipment dispatches. It also requires responsive customer support by phone and email, accurate Salesforce updates, and collaboration with sales, deployment, and field teams. Candidates need 3–5 years of technical support, deployment, or field-service experience, ideally involving EV charging, electrical systems, or cellular connectivity. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines technical diagnosis of cellular, site-level, and hardware faults with customer escalations and cross-functional coordination. Success depends on independently prioritizing multiple active deployment issues while communicating clearly with technical and non-technical stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$82,800US market range (per year)$70k–$100k0$110.00k AI insightThe employer discloses a base salary of $70,380–$95,220 USD per year, with a midpoint of $82,800. This is a credible annual range for a senior technical deployment and support specialist in the US EV-charging sector; the estimated US market range is $70,000–$100,000 annually, excluding RSUs and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[EV charging systems](https://jobicy.com/jobs?search_keywords=EV%20charging%20systems.md)[Cellular connectivity](https://jobicy.com/jobs?search_keywords=Cellular%20connectivity.md)[SIM provisioning](https://jobicy.com/jobs?search_keywords=SIM%20provisioning.md)[Signal strength verification](https://jobicy.com/jobs?search_keywords=Signal%20strength%20verification.md)[Hardware diagnostics](https://jobicy.com/jobs?search_keywords=Hardware%20diagnostics.md)[Field service coordination](https://jobicy.com/jobs?search_keywords=Field%20service%20coordination.md)[Customer escalation management](https://jobicy.com/jobs?search_keywords=Customer%20escalation%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Equipment dispatch](https://jobicy.com/jobs?search_keywords=Equipment%20dispatch.md)[Parts logistics](https://jobicy.com/jobs?search_keywords=Parts%20logistics.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[AC/DC fast charging](https://jobicy.com/jobs?search_keywords=ACDC%20fast%20charging.md) Sample interview questionsHow would you troubleshoot a charging station that fails to connect during activation?I would first review the activation logs and confirm power, network status, SIM provisioning, and signal strength. I would then isolate whether the issue is cellular, site-network, configuration, or hardware related, document the findings, and coordinate the appropriate field or engineering escalation if remote remediation is not successful. Describe how you prioritize multiple urgent customer escalations. I prioritize by safety impact, station uptime, customer impact, activation deadlines, and whether an issue affects multiple units. I provide customers with clear status updates, track actions in the case system, and reassess priorities as new technical information becomes available. What information should be captured before escalating a hardware defect to engineering? I would include station identifiers, firmware and configuration details, timestamps, error codes, connectivity diagnostics, troubleshooting steps already completed, site conditions, and any technician observations. Complete evidence reduces back-and-forth and helps engineering reproduce the issue. How have you worked effectively with field technicians and non-technical customers? I tailor communication to the audience: technicians receive precise diagnostic steps and technical context, while customers receive clear explanations, expected timelines, and ownership of next actions. In both cases, I confirm understanding and document commitments in the support platform. Why is accurate documentation important in deployment support? Accurate records create continuity across teams, support trend analysis, and make escalations faster and more reliable. They also help identify recurring failure patterns, improve processes, and ensure customers receive consistent information throughout the activation lifecycle. Opportunity details ## About this role. ### About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. ### Reports To Activation Support Supervisor ### What You Will Be Doing The Senior Deployment Specialist plays a critical role in ensuring a seamless experience for new and returning station owners—from initial onboarding through the successful activation and configuration of ChargePoint networked charging stations. This position demands a highly organized, proactive professional with strong technical aptitude and genuine enthusiasm for the EV industry. ### What You Will Bring to ChargePoint Deployment & Activation * Own the end-to-end troubleshooting and technical support process for stations that fail to connect, guiding each unit through activation to working status. * Diagnose and resolve complex activation failures involving cellular connectivity, site-level issues, and hardware defects. * Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets. Customer Support & Escalation Management * Manage all customer escalations via email and phone, delivering prompt, effective resolutions to inquiries and concerns. * Provide direct phone support during peak call volumes, ensuring station owners receive immediate assistance. * Proactively communicate station updates and status changes to customers using Salesforce. Equipment & Logistics * Process Dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs to maintain uptime while still adhering to company policies. * Oversee dispatch requests for parts replacement, ensuring timely and accurate delivery of required components. Documentation & Collaboration * Maintain accurate records of customer interactions, technical support activities, and equipment maintenance for full visibility and accountability. * Collaborate cross-functionally to streamline the deployment process and resolve technical issues efficiently. * Lead and contribute to special projects, including partner collaborations and new product rollout tracking, to drive continuous improvement. ### Requirements * Minimum of 3 – 5 years of hands-on experience in technical support, deployment, or field service operations—preferably within the EV charging or alternative energy industry. * Associate’s degree or vocational/technical diploma in automotive or electrical technology is accepted when paired with 3–5 years of relevant field experience. * Exceptional verbal and written communication skills. * Proficiency with technical troubleshooting methodologies and software tools. * Strong organizational skills with meticulous attention to detail. * Demonstrated analytical ability—able to evaluate, assess, and resolve complex issues effectively. * Effective time management with the ability to prioritize competing demands. * Willingness to learn and apply new technical knowledge in a fast-evolving environment. * Solid understanding of cellular connectivity protocols, carrier SIM provisioning, and signal strength verification * Familiarity with commercial AC and DC fast charging hardware systems (highly preferred). ### Location Remote – North America The base salary range for this role is $70,380 – $95,220 per year. In addition, this position is eligible for annual merit-based RSU grants. The company offers a comprehensive benefits package including health, dental, and vision insurance; 401(k); paid time off; parental leave; life and disability insurance; and wellness resources. Compensation may be adjusted based on work location. We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process. If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com. ChargePoint is an equal opportunity employer. Applicants only – Recruiting agencies do not contact. 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