[All remote jobs](https://jobicy.com/jobs.md)[![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg)](https://jobicy.com/company/vultr.md)[Vultr](https://jobicy.com/company/vultr.md) # Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/vultr.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 80k–100k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished22 Oct 2026Apply before21 Nov 2026Listing views33Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Vultr is hiring a CPU-focused Technical Account Manager to own post-sales technical relationships for cloud-infrastructure customers. The role leads onboarding, validates architectures, advises on Linux, networking, storage, security, Kubernetes, and workload optimization. It coordinates complex escalations across Support, SRE, Engineering, Product, and Networking while communicating incident outcomes and preventative actions to customers. The TAM also conducts technical reviews, monitors adoption and utilization, and partners with Sales on technically informed account expansion. This is a customer-facing cloud-infrastructure role requiring strong hands-on expertise and executive-level communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines deep cloud and Kubernetes expertise with ownership of customer outcomes, architecture advice, and cross-functional escalations. Success requires independently prioritizing multiple accounts while translating complex technical issues for both technical and executive stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$90,000US market range (per year)$90k–$125k0$137.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a $80,000–$100,000 USD range; its annual cadence is inferred from the full-time US Technical Account Manager context. The estimated US market range for a cloud-focused Technical Account Manager with Kubernetes and infrastructure expertise is $90,000–$125,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Cloud infrastructure](https://jobicy.com/jobs?search_keywords=Cloud%20infrastructure.md)[Linux administration](https://jobicy.com/jobs?search_keywords=Linux%20administration.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Cloud networking](https://jobicy.com/jobs?search_keywords=Cloud%20networking.md)[VPC design](https://jobicy.com/jobs?search_keywords=VPC%20design.md)[BGP](https://jobicy.com/jobs?search_keywords=BGP.md)[DNS](https://jobicy.com/jobs?search_keywords=DNS.md)[Load balancing](https://jobicy.com/jobs?search_keywords=Load%20balancing.md)[Virtualization](https://jobicy.com/jobs?search_keywords=Virtualization.md)[Containerization](https://jobicy.com/jobs?search_keywords=Containerization.md)[CI/CD pipelines](https://jobicy.com/jobs?search_keywords=CICD%20pipelines.md)[Observability](https://jobicy.com/jobs?search_keywords=Observability.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md) Sample interview questionsHow would you approach onboarding a customer migrating a production workload to Vultr's CPU-based cloud platform?I would begin by confirming business goals, workload dependencies, availability targets, security requirements, and migration constraints. I would review the current architecture, design the target network and compute layout, plan testing and rollback steps, and validate observability before cutover. After migration, I would track performance, reliability, utilization, and optimization opportunities through scheduled reviews. Describe how you would troubleshoot a customer report of intermittent application latency in a Kubernetes environment. I would establish the scope and timeline, then correlate application metrics with cluster events, node health, resource limits, network performance, DNS behavior, storage latency, and recent deployments. I would use logs, traces, and metrics to isolate whether the issue is application, cluster, network, or infrastructure related. I would communicate findings, mitigation steps, ownership, and follow-up actions clearly throughout the incident. How do you balance customer advocacy with realistic expectations during a complex escalation? I make the customer’s impact and desired outcome explicit internally, provide support teams with reproducible evidence and priority context, and maintain a single clear communication path. I avoid speculative commitments, share confirmed progress and next steps, and explain technical constraints honestly. Following resolution, I document root cause, corrective actions, and prevention measures for the customer. What recommendations would you make to optimize a customer's cloud infrastructure spend without reducing reliability? I would analyze utilization, workload patterns, sizing, storage usage, snapshot retention, network architecture, and availability requirements. I would identify overprovisioned resources, opportunities for rightsizing, scheduling nonproduction workloads, and appropriate use of managed or orchestration services. Each recommendation would include expected savings, operational trade-offs, and a safe validation plan. How would you present a technical account review to both engineering teams and executive stakeholders? I would tailor the same core facts to each audience. For executives, I would focus on business outcomes, service health, risks, adoption trends, investment priorities, and agreed actions. For technical teams, I would add architecture details, performance data, incidents, capacity concerns, and implementation recommendations, ensuring both audiences leave with clear owners and timelines. Opportunity details ## About this role. ### Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares * 100% company-paid insurance premiums for employee medical, dental and vision plans. * 401(k) plan that matches 100% up to 4%, with immediate vesting * Professional Development Reimbursement of $2,500 each year * 11 Holidays + Paid Time Off Accrual + Rollover Plan * Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year * $500 stipend for remote office setup in first year + $400 each following year * Internet reimbursement up to $75 per month * Gym membership reimbursement up to $50 per month * Company paid Wellable subscription Join Vultr The CPU-focused Technical Account Manager (TAM) owns the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms. This role is responsible for driving successful onboarding, managing ongoing technical health, and ensuring customers realize long-term value and growth using the company’s CPU-based IaaS offerings. You’ll combine strong technical acumen with customer-centric strategy, helping customers architect workloads, optimize performance and spend, navigate roadmaps, and resolve complex issues in partnership with Support, Product, and Engineering. Key Responsibilities Customer Onboarding & Architecture Guidance * Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning. * Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling. * Review customer architectures and provide optimization recommendations to improve performance, and increase reliability. Technical Relationship Ownership * Serve as the primary post-sales technical point of contact for assigned accounts. * Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs. * Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.). Issue Management & Escalations * Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution. * Identify systemic issues and advocate for customers in cross-functional conversations. * Document incident reviews and communicate root cause, corrective actions, and preventative plans. Account Growth & Adoption * Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services. * Partner with Sales to support expansion cycles with technical insights and validation. * Monitor utilization patterns and proactively recommend optimizations. Customer Advocacy & Product Feedback * Provide structured feedback to Product teams on compute, storage, and networking capabilities. * Participate in beta programs with customers. Qualifications * 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role. * Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration. * Experience with containerization, CI/CD pipelines, and observability tooling. * Significant hands on Kubernetes experience. * Ability to translate customer needs into actionable recommendations. * Excellent communication, relationship-building, and executive presentation skills. * Experience with IaaS pricing, billing, and usage optimization is a plus. Compensation $80,000 – $100,000 Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws. ### Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our [Privacy Policy](https://www.vultr.com/legal/privacy/). 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