[All remote jobs](https://jobicy.com/jobs.md) Featured [![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png)](https://jobicy.com/company/cloudbeds.md)[Cloudbeds](https://jobicy.com/company/cloudbeds.md) # Website Onboarding Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cloudbeds.md)ShareRemote from[LATAM](https://jobicy.com/job-region/latam.md)SalaryUndisclosedDepartment[Web, UI & UX Design](https://jobicy.com/categories/web-app-design.md)EmploymentFull TimeExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views36Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cloudbeds is seeking a remote, Spanish- and English-speaking website specialist to onboard hospitality customers and build polished websites using its in-house site builder. The role combines website design, HTML/CSS and CMS knowledge with customer account management, project coordination, troubleshooting, and service delivery. The specialist will manage multiple deadline-driven onboarding projects, communicate with customers through calls and email, and coordinate internal escalations. Candidates should have at least one year of web design or development experience, familiarity with Adobe Photoshop, Canva, and CMS platforms, and strong customer-service skills. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe technical requirements are junior-to-mid level, but the job requires balancing design execution, customer onboarding, troubleshooting, and multiple concurrent deadlines. Bilingual client communication and independent project ownership increase the role's complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Below market$42,000US market range (per year)$45k–$70k0$77k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary is disclosed. Estimated annual compensation is presented in USD for a remote website onboarding and design role; the market range is an AI estimate and may vary materially by LATAM country, experience, and employment arrangement. ## Core skills Skills and capabilities most closely associated with this opportunity. [Website design](https://jobicy.com/jobs?search_keywords=Website%20design.md)[HTML](https://jobicy.com/jobs?search_keywords=HTML.md)[CSS](https://jobicy.com/jobs?search_keywords=CSS.md)[CMS management](https://jobicy.com/jobs?search_keywords=CMS%20management.md)[WordPress](https://jobicy.com/jobs?search_keywords=WordPress.md)[Adobe Photoshop](https://jobicy.com/jobs?search_keywords=Adobe%20Photoshop.md)[Canva](https://jobicy.com/jobs?search_keywords=Canva.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer account management](https://jobicy.com/jobs?search_keywords=Customer%20account%20management.md)[Project coordination](https://jobicy.com/jobs?search_keywords=Project%20coordination.md)[Client communication](https://jobicy.com/jobs?search_keywords=Client%20communication.md)[Website troubleshooting](https://jobicy.com/jobs?search_keywords=Website%20troubleshooting.md)[Graphic design](https://jobicy.com/jobs?search_keywords=Graphic%20design.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md)[English](https://jobicy.com/jobs?search_keywords=English.md) Sample interview questionsHow would you manage several website onboarding projects with overlapping deadlines?I would establish a project plan for each account with clear milestones, owners, dependencies, and client approval dates. I would prioritize work by launch impact and risk, keep task records current, and proactively communicate blockers to both customers and internal stakeholders. Describe how you would turn a hospitality customer's brand materials into a website design. I would first clarify the property's target guests, brand voice, booking goals, visual assets, and required pages. I would then create a consistent visual hierarchy using the approved colors, typography, imagery, and calls to action, while ensuring the design supports a simple reservation journey. What is your approach when a customer reports a website issue you cannot immediately reproduce? I would collect precise details such as the page URL, device, browser, screenshots, steps to reproduce, and the expected versus actual behavior. I would test systematically, check recent changes, document findings, communicate a realistic update timeline, and escalate with complete context when needed. How do HTML and CSS skills help you in a website-builder environment? They help me understand page structure, diagnose layout and styling problems, make safe adjustments when supported, and communicate more effectively with technical teams. They also allow me to evaluate whether a design is practical, responsive, and maintainable. How would you handle a frustrated customer whose website launch is delayed? I would acknowledge the impact of the delay, listen carefully, and explain the current status without being defensive. I would identify the remaining actions, assign clear ownership and dates, provide regular updates, and work with internal teams to remove the highest-priority blockers. Opportunity details ## About this role. What Makes Cloudbeds Unique At [Cloudbeds](https://www.cloudbeds.com/), we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte’s Technology Fast 500 again, but we’re just getting started. Together we’re on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That’s why we’re on the search for a superstar 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁. We’re looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗦𝗵𝗶𝗳𝘁: 10am – 7pm UTC 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗪𝗶𝗹𝗹 𝗗𝗼: * Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder * Manage the website onboarding projects and service delivery timelines of multiple accounts * Manage all records and upkeep all task management systems related to website service delivery * Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls * Assist with website service scoping or questions from potential customers * Investigate website errors or support issues, research, and suggest website service improvements * Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns * Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers * Use graphic design tools to create visual elements that are in line with our customers’ branding * Resourceful and can research and develop content to build websites quickly * Passionate about meeting customers from all over the world and happy to provide them genuine customer service * Problem solver, resolves and handles customer complaints * Up to date with website trends and website development techniques that are most effective in engaging consumers * Able to handle multiple deadline-driven pressures * Involved in developing website service improvement processes and projects 𝗞𝗲𝘆 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: * Creative, has a keen eye for design, and high attention to detail * Effective execution and management of several website projects with varying processes in a timely manner * Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success * Able to lead and collaborate with a diverse team of different personality types * Open to general changes, improvements, and process updates * Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you 𝗬𝗼𝘂’𝗹𝗹 𝗦𝘂𝗰𝗰𝗲𝗲𝗱 𝗪𝗶𝘁𝗵: * 1+ years of Website Design and Development experience preferred * 1+ years of HTML and CSS experience preferred * Experience with Adobe Photoshop and Canva preferred * Experience with a CMS such as WordPress, Drupal, or Duda preferred * Background in customer service or professional services onboarding * Excellent communication skills and a positive attitude * Excellent problem-solving skills and emotional management * Excellent internet/wifi connection * Fluency in both English and Spanish Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect – Your Journey with Us Behind Cloudbeds’ revolutionary technology is a team redefining what’s possible in hospitality. We’re 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven’t dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we’re not just watching the future of hospitality unfold – we’re coding it, designing it, writing it, and shipping it. If you’re ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at [cloudbeds.com](https://www.cloudbeds.com/) Cloudbeds [Awards](https://www.cloudbeds.com/press/?press_type=company-news&news_category=awards): * Winner – Hotel Management Software | HotelTechAwards (2026) * Overall 10 Best Places to Work | HotelTechAwards (2026) * Overall Top 10 Hotelier’s Choice | HotelTechAwards (2026) * Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) * Most Loved Workplace® Certified (2024) * Deloitte Technology Fast 500 (2024) Discover our Benefits: * Remote First, Remote Always * PTO in accordance with local labor requirements * Fully Paid Parental Leave * Home office stipend based on country of residency * Professional development courses in Cloudbeds University * Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome – A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. Show more [Apply now >](https://jobicy.com/jobs/156347-website-onboarding-specialist.md) > Annual salary information is not provided for this position. 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