[All remote jobs](https://jobicy.com/jobs.md)[![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png)](https://jobicy.com/company/ashby.md)[Ashby](https://jobicy.com/company/ashby.md) # Founding Customer Success Manager – APAC Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ashby.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md), [Singapore](https://jobicy.com/job-region/singapore.md), [South Korea](https://jobicy.com/job-region/south-korea.md)+2 more, [Japan](https://jobicy.com/job-region/japan.md), [Philippines](https://jobicy.com/job-region/philippines.md)SalaryAUD 135k–189k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views41Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Ashby is hiring its first APAC Customer Success Manager to own a portfolio of approximately 20 strategic enterprise SaaS customers. The role focuses on onboarding, adoption, customer health, value realization, technical configuration, and long-term strategic partnerships rather than commercial renewals or upsells. The successful candidate will collaborate closely with Sales, Product, Support, Professional Services, and Operations while helping establish the regional customer-success motion. This is a remote full-time role available in Australia, Singapore, South Korea, the Philippines, and Japan, with up to 10% travel for strategic customer engagements. It requires substantial enterprise CSM experience, strong technical curiosity, change-management ability, and clear stakeholder communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a founding regional role supporting complex, configurable enterprise software and a high-value customer portfolio. The incumbent must independently build repeatable practices while managing customer risk, adoption, and cross-functional execution. ## Salary analysis Estimated compensation compared with the broader AU market for similar roles. Estimated job median (per year)Market rateA$162,000AU market range (per year)A$140k–A$190k0A$209.00k AI insightAshby discloses an annual base compensation range of AUD 135,000–189,000, with a midpoint of AUD 162,000. The estimated Australian market range for a senior enterprise Customer Success Manager is AUD 140,000–190,000 annually; actual market positioning can vary by eligible APAC country, seniority, and local employment structure. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise customer success](https://jobicy.com/jobs?search_keywords=Enterprise%20customer%20success.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[Strategic account management](https://jobicy.com/jobs?search_keywords=Strategic%20account%20management.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Customer health management](https://jobicy.com/jobs?search_keywords=Customer%20health%20management.md)[Value realization](https://jobicy.com/jobs?search_keywords=Value%20realization.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Product configuration](https://jobicy.com/jobs?search_keywords=Product%20configuration.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[CRM hygiene](https://jobicy.com/jobs?search_keywords=CRM%20hygiene.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md) Sample interview questionsHow would you approach your first 90 days as Ashby’s founding Customer Success Manager in APAC?I would first learn the product, customer portfolio, regional context, and existing global success practices. I would segment accounts by strategic importance, adoption maturity, and risk, then create success plans and executive relationship maps for priority customers. In parallel, I would establish feedback loops with Sales, Support, Product, and Professional Services and document scalable regional playbooks. Describe how you would improve adoption for an enterprise customer using only a small portion of a configurable platform. I would begin with discovery to understand the customer’s workflow, business objectives, user groups, and obstacles to adoption. I would use usage data and stakeholder interviews to identify the highest-value workflows, configure targeted solutions, and provide role-specific enablement. I would then agree on measurable milestones, review progress regularly, and adjust the plan based on outcomes. How do you identify and manage customer risk in a strategic account? I combine quantitative signals such as product usage, engagement, support trends, and milestone completion with qualitative signals from sponsors, admins, and end users. When risk emerges, I define the underlying cause, align internal owners, and develop a documented recovery plan with clear customer actions, timelines, and success measures. I communicate status proactively so that stakeholders understand both the risk and the path forward. How would you explain a complex product configuration to both an executive sponsor and a system administrator? For an executive sponsor, I would focus on the business problem, expected operational impact, risks, and success measures. For a system administrator, I would provide a structured walkthrough of configuration choices, dependencies, testing steps, and governance practices. In both cases, I would use plain language, confirm understanding, and provide concise follow-up documentation. Tell us about a time you used customer insights to improve an internal process or playbook. I would gather recurring feedback and behavioral data across accounts to determine whether the issue was isolated or systemic. After identifying the common root cause, I would partner with the relevant teams to create a repeatable intervention, such as an onboarding checklist, training module, or escalation process. I would measure the impact through adoption, time-to-value, support volume, and customer feedback, then refine the playbook. Opportunity details ## About this role. ### About this Role Our Customer Success team is passionate about shaping and scaling an exceptional enterprise customer experience globally. As we continue to grow in APAC, we are excited to hire our first Customer Success Manager in region to support our Strategic and High Touch customers in the region. In this role, you will own a defined book of upmarket APAC customers. You will oversee the customer journey throughout long-term adoption, customer health, and value realization. You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships. Ashby is powerful and highly configurable, and this role requires both technical depth and customer leadership. You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence. You will come into this role owning the existing book of business and work with existing customers within the market. This role is ideal for someone who thrives in complexity, enjoys hands-on execution, and is excited to help shape how we support customers in a new region. Role Requirements ### Customer Success & Account Ownership * You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes. * You are excited to own a strategic book of customers in APAC and are comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR. * You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization. * You partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle. * You are comfortable working in a remote-first environment and can travel up to 10 percent as needed for strategic customer engagements in APAC. ### Product, Technical, and Domain Expertise * You love becoming a product and industry expert. You create “aha” moments by tailoring configuration, workflows, and training to each customer’s specific hiring challenges. * You have worked with technically complex products and are deeply curious about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements. * You take pride in advising customers on best practices to ensure they get maximum value from Ashby. ### Change Management & Problem Solving * You are experienced in change management and help customers successfully adopt new systems, workflows, and ways of working. * You think critically and proactively identify themes across customers, using those insights to improve internal processes and customer playbooks. * You use data, signals, and metrics to assess adoption, spot risk, and continuously refine your approach. * You are comfortable operating as the first Customer Success hire in APAC, bringing curiosity, ownership, and initiative to develop the region, define best practices, and partnering cross-functionally. You Should Apply If: * 📣 You communicate with clarity and precision. You can distill complex workflows, reports, or technical concepts into simple, confident guidance for a range of stakeholders. * 🎧 You are a listener first. You seek to deeply understand customer needs and advocate for them internally to shape how Ashby evolves for enterprise use cases. * ⚙️ You thrive in complexity. You are energized by learning a powerful, configurable product and translating that knowledge into practical solutions. * 🧑‍🏫 You love teaching and coaching. You see every interaction as an opportunity to help customers grow and succeed. * 🔍 Your peers describe you as detail-oriented. You send crisp follow-ups, keep projects on track, and take pride in strong internal operations and CRM hygiene. * 📊 You are data-driven. You use insights to evaluate what is working, identify risks, and improve outcomes over time. * 🌍 You are adaptable. You are excited to help shape and evolve our enterprise and APAC customer motion as the region scales. While there are in-region Product Support Specialists and a Support Manager, you’ll be our founding CSM! * 👥 You may have experience as a recruiter, hiring manager, or interviewer, which helps you quickly connect Ashby’s workflows to real-world hiring challenges (nice to have, not required). Why you shouldn’t apply: * You are looking for a role with infrequent, transactional customer interactions instead of hands-on, ongoing partnerships. * You prefer exclusively commercial account management with variable compensation. This role focuses on adoption, engagement, and long-term value rather than renewals or upsell negotiation. * You are not excited by hands-on execution, detailed configuration, project management, or change management work. * You prefer working with simple, point-solution products rather than a deep, highly configurable platform. ### About Ashby We’re building the next generation of enterprise software and we’re starting with a suite of products that empower talent leaders, recruiters, and hiring managers to be a driving force for revenue & efficiency via a holistic, data-centric talent strategy. We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, over 4,000 customers, very low churn, and many years of runway. In short, it’s the perfect time to join! 🚀 ### Interview Process Our interview process is designed to be thorough and transparent, ensuring mutual fit for both you and Ashby. The process for this role includes: * Recruiter Screen – 30 minutes * Hiring Manager Interview -45 minutes * Mock Customer Scenario Presentation – 45 minutes * Panel Interview – 1 hour Rather than a traditional panel interview with a large group, we structure our panel into two focused conversations. This gives you the opportunity to meet with multiple team members in a more conversational setting centered on specific topics, instead of a formal Q&A. You’ll discuss how you approach problem solving, dive into a product complexity exercise, then wrap up with a quick closing call with the hiring manager. ### Benefits * 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable. * Unlimited PTO with four weeks is recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅 * Generous paid family leave. * Generous equipment, software, and office furniture budget. Get what you need to be happy and productive! * $100/month education budget with more expensive items (like conferences) covered with manager approval. Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. Show more [Apply now >](https://jobicy.com/jobs/156370-founding-customer-success-manager-apac.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Oct 22 New ### [Key Customers Solutions Architect MEA](https://jobicy.com/jobs/156382-key-customers-solutions-architect-mea.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![EverAI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/91735b0b-221.png) EverAI Oct 22 New ### [Customer Support Specialist (Full Remote – Philippines)](https://jobicy.com/jobs/156374-customer-support-specialist-full-remote-philippines.md) Our Vision & Products 🚀 EverAI — Building the Future of AI Companionship One of the Top 15 Largest & Fastest-Growing AI Companies in the World 50 Million Users in… * ![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg) Vultr Oct 22 New ### [Strategic Technical Account Manager GPU](https://jobicy.com/jobs/156344-strategic-technical-account-manager-gpu.md) Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33… * ![Karbon logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/13eaf3d2-221.png) Karbon Oct 22 New ### [Senior Customer Success Manager](https://jobicy.com/jobs/156332-senior-customer-success-manager-20.md) About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting professionals work… * ![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg) Vultr Oct 22 New ### [Technical Account Manager](https://jobicy.com/jobs/156338-technical-account-manager-8.md) Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33… * ![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg) Vultr Oct 22 New ### [Technical Support Specialist](https://jobicy.com/jobs/156337-technical-support-specialist.md) Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33… * ![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg) Vultr Oct 22 New ### [Technical Support Engineer](https://jobicy.com/jobs/156329-technical-support-engineer-2.md) Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33… * ![ChargePoint logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fa45d149-221.png) ChargePoint Oct 22 New ### [Senior Deployment Specialist](https://jobicy.com/jobs/156321-senior-deployment-specialist.md) About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE:… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 22 New ### [Technical Account Manager (UK, EMEA)](https://jobicy.com/jobs/156313-technical-account-manager-uk-emea.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 22 New ### [Manager, Technical Account Teams (Europe)](https://jobicy.com/jobs/156316-manager-technical-account-teams-europe.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… [Browse all jobs](https://jobicy.com/jobs.md)