[All remote jobs](https://jobicy.com/jobs.md)[![EverAI logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/91735b0b-221.png)](https://jobicy.com/company/everai.md)[EverAI](https://jobicy.com/company/everai.md) # Customer Support Specialist (Full Remote – Philippines) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/everai.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUSD 15k–16k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished22 Oct 2026Apply before21 Nov 2026Listing views57Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. EverAI is hiring a Philippines-based remote Customer Support Specialist to serve as a frontline contact for users of its AI companionship platform. The role handles email and other support channels, troubleshooting, billing and subscription questions, refunds, and detailed escalations to technical teams. Success is measured through customer satisfaction, response time, and resolving cases within 24 hours, alongside participation in QA coaching and feedback sharing. The specialist will work assigned shifts with seven-day coverage, requiring flexibility, fluent English, empathy, and comfort supporting uncensored/NSFW content. This is a fast-moving support role with opportunities to improve help-center content and surface recurring product issues. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires strong written judgment across troubleshooting, billing, sensitive-content support, and timely issue resolution. It is moderately complex because agents must tailor answers, recognize technical escalation needs, and maintain quality under response-time targets. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$15,500US market range (per year)$12k–$20k0$22k AI insightThe employer discloses a yearly base compensation range of USD 15,000–16,000, with a midpoint of USD 15,500 per year. For a remote customer support specialist based in the Philippines, an estimated market range is USD 12,000–20,000 yearly; actual compensation can vary by shift coverage, support volume, English proficiency, and contractor terms. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer support](https://jobicy.com/jobs?search_keywords=Customer%20support.md)[Email support](https://jobicy.com/jobs?search_keywords=Email%20support.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Zendesk](https://jobicy.com/jobs?search_keywords=Zendesk.md)[Intercom](https://jobicy.com/jobs?search_keywords=Intercom.md)[Discord community management](https://jobicy.com/jobs?search_keywords=Discord%20community%20management.md)[Technical troubleshooting](https://jobicy.com/jobs?search_keywords=Technical%20troubleshooting.md)[Billing support](https://jobicy.com/jobs?search_keywords=Billing%20support.md)[Refund processing](https://jobicy.com/jobs?search_keywords=Refund%20processing.md)[Customer empathy](https://jobicy.com/jobs?search_keywords=Customer%20empathy.md)[Written English communication](https://jobicy.com/jobs?search_keywords=Written%20English%20communication.md)[Issue escalation](https://jobicy.com/jobs?search_keywords=Issue%20escalation.md)[CSAT management](https://jobicy.com/jobs?search_keywords=CSAT%20management.md)[Knowledge base development](https://jobicy.com/jobs?search_keywords=Knowledge%20base%20development.md)[Quality assurance](https://jobicy.com/jobs?search_keywords=Quality%20assurance.md) Sample interview questionsHow would you handle a customer who reports that a subscription payment was taken but premium access is not active?I would first acknowledge the frustration and verify the account, payment status, and subscription records. I would try standard troubleshooting steps, explain them clearly, and restore access or process the appropriate billing action according to policy. If technical investigation is needed, I would escalate with the account details, timestamps, payment reference, and steps already taken so the customer does not need to repeat information. Describe how you balance response speed with a personalized support experience. I use efficient workflows and relevant templates as a starting point, but I tailor every response to the customer’s actual question and emotional context. I prioritize urgent access, billing, and safety-related issues while ensuring the reply includes a clear next step. This approach supports response-time targets without making customers feel dismissed. What information should be included when escalating a technical issue to another team? An escalation should include the customer’s account or ticket reference, a concise description of the issue, expected versus actual behavior, relevant timestamps, device or platform details when available, reproduction steps, screenshots or error messages, and troubleshooting already completed. I would also note the impact on the customer and the urgency. How would you identify recurring support issues and turn them into product or Help Center improvements? I would tag and track repeated ticket themes, review examples for common triggers, and quantify their frequency and customer impact. I would then share a concise recommendation with the support or product team, including sample cases and a proposed Help Center article or product change. After implementation, I would monitor whether related ticket volume declines. This role supports uncensored and NSFW-oriented products. How would you remain professional in sensitive conversations? I would follow company policy, use neutral and respectful language, and focus on the customer’s product, account, or billing concern rather than making assumptions or judgments. I would maintain clear boundaries, protect customer privacy, and escalate any safety, policy, or moderation concerns through the defined process. Opportunity details ## About this role. ### Our Vision & Products 🚀 EverAI — Building the Future of AI Companionship One of the Top 15 Largest & Fastest-Growing AI Companies in the World 50 Million Users in 2 years — Help Us Reach 100M first, 500M next At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we’re not just building products — we’re creating entirely new categories. Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first. And we’re only just getting started! ### Our Team We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO. Alexis Soulopoulos [CEO] • 10+ years in Tech Executive Leadership • Co-Founder Mad Paws Holdings (from 0 to IPO) • Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23 Michael Monin [Co-founder & CTO] • 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM • Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands) Thomas Lacroix [Co-founder & CMO] • 8+ years in Customer Acquisition & E-commerce Growth • Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue) Maruša Fasano [CFO/Legal] • 25+ years in Finance, Strategy, M&A • Ex-CFO/M&A @Curatible (exited to Blackstone) • Ex-President of the Board @SotremoSA (exited) • Co-founder/CFO @SoftOne (exited) ### Your Role As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs. Your role is crucial in driving customer satisfaction, retention, and business growth. ### Key Responsibilities Customer support * Respond to customer inquiries by email and through other channels as we grow, and resolve them on first contact wherever possible * Troubleshoot product issues and explain features clearly, with answers tailored to each customer * Handle billing and subscription questions, including refunds, in line with company policy * Escalate technical issues to the right team with clear details, so customers don’t have to repeat themselves Quality and customer experience * Write replies that show empathy and address the customer’s actual question, not a generic template * Aim to meet our targets for CSAT, response time, and resolution within 24 hours * Take part in regular QA reviews and coaching, and apply the feedback to your work Insight and improvement * Spot recurring issues in the tickets you handle and share customer feedback with the team and product * Suggest topics for the Help Center, so customers can find answers on their own * Keep learning about the product and build your customer success skills over time Schedule * Work an assigned shift, with coverage across all seven days of the week and set rest days. Your shift may change as the company grows. ### Your Qualifications ### Hard Skills * Prior experience in customer support, community management, or a similar role * Ability to provide effective troubleshooting and problem resolution * Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom, etc.) ### Soft Skills 🗣 Strong communication & collaborative skills (perfectly fluent in English) 🎯 Goal-oriented, ownership and commitment ⚡️ Doer mindset – we are moving fast and need people who can balance execution, planning, and strategy 🧢 Humble – willing to learn, open to feedback 🍭 #NSFW – Comfortable providing support for products based on uncensored models and content ### Why EverAI? 📈 Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond 🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it 🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance 🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship 👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity 🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale ### What We Offer ✍️ Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact 📍 Work From Anywhere: Fully remote. Choose the environment where you do your best work 🏝️ Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset 👨‍👩‍👧‍👦 Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together ❤️‍🩹 Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three of your family members) 🏢 Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected 📚 Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications 💻 Company Laptop & Equipment: Laptop provided + monitor budget up to 250 USD + keyboard/mouse/mic/headphones budget up to 150 USD ⚡ AI Tools Access: Premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed to excel at your job, power your ideas and workflows ### 🎯 Top Tier Talent Is Our Multiplier We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with. We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business. If that’s you — reach out and apply! 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