[All remote jobs](https://jobicy.com/jobs.md)[![Solace logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4e37a66b-221.png)](https://jobicy.com/company/solace.md)[Solace](https://jobicy.com/company/solace.md) # Trust & Integrity Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/solace.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 30–31 / hourDepartment[Healthcare & Medical](https://jobicy.com/categories/healthcare.md)EmploymentFull TimeExperienceOpen levelPublished22 Oct 2026Apply before21 Nov 2026Listing views44Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Solace is seeking a Trust & Integrity Specialist to safeguard patient experiences within its healthcare advocacy platform. The role investigates patient-safety concerns, complaints, conduct reports, and other escalations involving patient-facing teams. It requires careful case documentation, pattern analysis, risk reporting, de-escalation, and close partnership with CX, QA, operations, clinical, and product stakeholders. This is a U.S.-remote, full-time role in a fast-paced Series C healthcare startup. Strong judgment, empathy, confidentiality, and a commitment to patient welfare are central to success. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position handles sensitive patient-safety and conduct matters where decisions may be urgent, ambiguous, and consequential. Success requires sound investigation practices, emotional steadiness, and the ability to distinguish individual incidents from systemic operational issues. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per hour)Market rate$30.50US market range (per hour)$28–$380$41.80 AI insightThe employer discloses an hourly pay range of $30–$31 USD, with a midpoint of $30.50 per hour. Estimated U.S. market pay for comparable healthcare trust, complaint-management, and patient-safety operations roles is approximately $28–$38 per hour. ## Core skills Skills and capabilities most closely associated with this opportunity. [Patient safety](https://jobicy.com/jobs?search_keywords=Patient%20safety.md)[Complaint management](https://jobicy.com/jobs?search_keywords=Complaint%20management.md)[Incident investigation](https://jobicy.com/jobs?search_keywords=Incident%20investigation.md)[Risk assessment](https://jobicy.com/jobs?search_keywords=Risk%20assessment.md)[De-escalation](https://jobicy.com/jobs?search_keywords=De-escalation.md)[Case documentation](https://jobicy.com/jobs?search_keywords=Case%20documentation.md)[Conduct oversight](https://jobicy.com/jobs?search_keywords=Conduct%20oversight.md)[Root cause analysis](https://jobicy.com/jobs?search_keywords=Root%20cause%20analysis.md)[Trend analysis](https://jobicy.com/jobs?search_keywords=Trend%20analysis.md)[Healthcare operations](https://jobicy.com/jobs?search_keywords=Healthcare%20operations.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Confidentiality](https://jobicy.com/jobs?search_keywords=Confidentiality.md)[Policy development](https://jobicy.com/jobs?search_keywords=Policy%20development.md)[Written communication](https://jobicy.com/jobs?search_keywords=Written%20communication.md) Sample interview questionsHow would you approach a patient complaint alleging inappropriate conduct by an advocate?I would first assess whether there is an immediate patient-safety concern and ensure the patient receives appropriate support. I would gather relevant records and accounts, document facts objectively, interview the necessary parties, and apply the established conduct standards. I would then communicate the outcome and next steps with empathy while escalating systemic or urgent findings to the appropriate stakeholders. How do you distinguish an individual trust-and-safety incident from a broader quality or process problem? I assess whether the core issue is harmful or unethical individual behavior, an isolated judgment failure, or a repeatable breakdown in process, training, tooling, or policy. I review case evidence alongside similar complaints and operational data. Individual conduct concerns require fair investigation and accountability, while recurring patterns should also result in QA, operations, or policy improvements. Describe how you would identify emerging risk patterns before they become systemic. I would maintain structured case data, including issue type, severity, involved workflow, root cause, recurrence, and resolution time. I would review this information regularly for clusters, repeated signals, and changes in severity, then combine quantitative trends with frontline feedback. For material risks, I would promptly share a concise recommendation outlining the evidence, patient impact, and proposed mitigation. How do you communicate with a patient who is distressed during an escalation? I would listen without interruption, acknowledge the impact of their experience, and explain clearly what I can do next without making unsupported promises. I would use plain, respectful language, confirm their immediate needs, and provide realistic timing and follow-up expectations. My documentation would remain factual and confidential while preserving the patient's perspective. Tell us about making a decision when the facts do not fit an existing playbook. I would clarify the decision required, separate verified facts from assumptions, assess patient impact and urgency, and consult relevant experts when needed. I would use applicable policies and ethical principles to make the most defensible decision, document the rationale, and monitor the outcome. If the situation reveals a gap in the playbook, I would recommend an update so future cases can be handled consistently. Opportunity details ## About this role. ### About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We’re a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn’t a place to coast. We’re here to redefine healthcare—and that demands urgency, precision, and heart. If you’re looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you’re in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement [here](https://www.bloomberg.com/news/articles/2026-02-10/vcs-give-solace-health-1-billion-valuation-for-patient-advocacy-tech?accessToken=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzb3VyY2UiOiJTdWJzY3JpYmVyR2lmdGVkQXJ0aWNsZSIsImlhdCI6MTc3MDczMDg4MywiZXhwIjoxNzcxMzM1NjgzLCJhcnRpY2xlSWQiOiJUQThVUzhLR0NURzEwMCIsImJjb25uZWN0SWQiOiJBRDYxODI0MTc0ODM0MTk0QTRENUZFNzkwMzNGMDJGNSJ9.TE2pFUAOQAPMUXFlzoQ7zeJvctq7cSibbZqtIwhW-2U&leadSource=uverify+wall). About the Role We’re looking for a Trust & Integrity Specialist to protect the integrity of the patient experience and the Solace platform. Sitting within the Customer Experience team, you’ll serve as a dedicated resource for identifying, investigating, and resolving situations that pose risk to the patient or advocate experience. This role sits at the intersection of patient safety, conduct oversight, and operational risk. You’ll own the review of flagged cases, monitor for emerging patterns, manage complaints with care and urgency, and ensure that the people and systems patients interact with are operating within Solace’s protocols and standards. Reporting to the T&I Manager, you’ll work closely with QA, operations, and internal stakeholders to maintain a trustworthy, safe, and high-quality experience for every patient we serve. Today this work centers on advocate-facing cases; as Trust & Integrity expands, the same function will extend to other patient-facing groups (CX, physicians, and beyond). What You’ll Do Patient Safety & Complaint Management * Serve as the primary point of escalation for patient safety concerns, complaints, and adverse experience reports * Investigate and resolve complaints in a timely, thorough, and empathetic manner, documenting findings and outcomes with precision * Identify when a patient situation requires urgent intervention and coordinate an appropriate response across CX and operations * Ensure patients feel heard and supported throughout any complaint or escalation process Conduct & Risk Oversight * Review flagged reports from internal stakeholders regarding the behavior or conduct of any patient-facing individual or team * Assess whether conduct aligns with Solace’s ethical guidelines and engagement standards, distinguishing conduct/trust issues from process-conformance issues * Maintain accurate, confidential records of all investigations and outcomes Risk Monitoring & Pattern Analysis * Monitor patient feedback, escalation data, and operational signals to identify emerging risk patterns before they become systemic * Track complaint trends, root causes, and repeat issues; surface insights to CX leadership with recommended mitigations * Contribute to risk reporting cadences and flag high-priority issues in real time * Support the development of internal playbooks and response protocols for common risk scenarios Cross-Functional Partnership * Act as a trusted point of contact for internal stakeholders (operations, clinical, product) who surface risk or safety concerns * Partner with QA to distinguish systemic quality issues from individual trust and safety incidents, ensuring each is handled appropriately * Contribute to policy and SOP updates that reduce risk and strengthen the patient-advocate relationship What You Bring to the Table * Experience in trust and safety, patient advocacy, healthcare operations, compliance, or a related field * A calm, methodical approach to high-stakes or sensitive situations. You don’t rattle easily and you know how to de-escalate * Strong investigative instincts: you ask the right questions, follow the evidence, and reach sound conclusions * Exceptional written communication skills with the ability to document cases clearly and handle sensitive topics with discretion * Familiarity with complaint management, incident review processes, or risk frameworks * Comfort navigating ambiguity and making judgment calls when situations don’t fit neatly into a playbook * Collaborative by nature: you work well across functions and build trust quickly with stakeholders * A deep commitment to patient welfare and a clear sense of what’s at stake Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or [ashbyhq.com](http://ashbyhq.com). Report suspicious activity to recruiting@solace.health or advocate@solace.health. 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This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Solace logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4e37a66b-221.png) Solace Oct 22 New ### [Trust & Integrity Manager](https://jobicy.com/jobs/156394-trust-integrity-manager.md) About Solace Healthcare in the U.S. is fundamentally broken. 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