[All remote jobs](https://jobicy.com/jobs.md)[![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png)](https://jobicy.com/company/elevenlabs.md)[Elevenlabs](https://jobicy.com/company/elevenlabs.md) # Customer Support Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/elevenlabs.md)ShareRemote from[Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md), [Poland](https://jobicy.com/job-region/poland.md)+2 more, [Bulgaria](https://jobicy.com/job-region/bulgaria.md), [Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentContractExperienceSeniorPublished22 Oct 2026Apply before21 Nov 2026Listing views52Application actions5Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ElevenLabs is seeking a fully remote contract Customer Support Specialist to resolve customer tickets for an AI audio platform. The role combines technical SaaS support, including API and browser troubleshooting, with empathetic customer communication and documentation upkeep. The specialist will also moderate user-generated content and voice-library submissions to maintain community and platform standards. Success requires 2–3 years of technical support experience, strong independent execution, and comfort operating in a fast-moving international startup. The position is suited to someone who can turn complex technical issues into clear, practical guidance for users. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires rapid resolution of technical API and browser issues while maintaining high service quality and moderating sensitive user content. A high-velocity startup environment and autonomous working model increase the operational complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$70,000US market range (per year)$55k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual USD compensation for a technical customer support specialist with 2–3 years of SaaS experience is approximately $55,000–$85,000, with a midpoint of $70,000; this is an AI market estimate and may vary substantially by contract location and engagement terms. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical customer support](https://jobicy.com/jobs?search_keywords=Technical%20customer%20support.md)[SaaS support](https://jobicy.com/jobs?search_keywords=SaaS%20support.md)[API troubleshooting](https://jobicy.com/jobs?search_keywords=API%20troubleshooting.md)[Browser troubleshooting](https://jobicy.com/jobs?search_keywords=Browser%20troubleshooting.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Knowledge base documentation](https://jobicy.com/jobs?search_keywords=Knowledge%20base%20documentation.md)[Content moderation](https://jobicy.com/jobs?search_keywords=Content%20moderation.md)[Community safety](https://jobicy.com/jobs?search_keywords=Community%20safety.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md)[Remote collaboration](https://jobicy.com/jobs?search_keywords=Remote%20collaboration.md)[AI technology](https://jobicy.com/jobs?search_keywords=AI%20technology.md) Sample interview questionsHow would you investigate a customer report that an API request is failing?I would first collect the request endpoint, response code, timestamp, relevant logs, and a sanitized example of the payload. I would reproduce the issue where possible, check authentication, request formatting, rate limits, and platform status, then provide a clear workaround or escalation with the evidence gathered. Describe how you explain a technical issue to a non-technical customer. I begin by acknowledging the impact, avoid internal jargon, and explain the issue in terms of what the customer is trying to achieve. I provide numbered next steps, confirm the expected outcome, and offer to review the result if the problem persists. How do you prioritize a high volume of support tickets in a fast-paced environment? I triage by customer impact, severity, security or safety risk, and time sensitivity. I address widespread outages and blocked workflows first, communicate early status updates, and use tags or escalation paths to ensure lower-priority issues are still tracked and resolved. What would you do if you identified recurring customer confusion about a product feature? I would document examples and quantify the pattern, then propose an updated help-center article, troubleshooting guide, or product copy improvement. I would share the feedback with product and engineering teams so the underlying user experience can be improved as well. How would you approach moderation of user-generated audio content? I would apply published guidelines consistently, review context and evidence carefully, and take the appropriate action while documenting the decision. For ambiguous or high-risk cases, I would escalate through the established policy process rather than making unsupported assumptions. Opportunity details ## About this role. ### About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses – from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world’s most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We’ve raised $781M in funding and our last valuation was $22B – multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team – builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. ### How we work * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. ### What we offer * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact – beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location – past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. This is a contracting role that is fully remote. ### About the role You will enjoy the role if you enjoy doing the following: * Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy. * Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions. * Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company. You’re the vital link between our customers and our team, fostering a sense of connection. * Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform’s standards. ### Who you are We’re looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you: * Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech. * Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. * Are analytical, efficient, and strive on solving complex challenges with a first principles mindset. * Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations. * Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside. ### What you bring * 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company * Experience working in a start-up with international teams in a remote setting * Experience troubleshooting technical issues related to APIs or browser errors * A detail-oriented mindset with a focus on delivering high-quality work * Autonomous and execution-focused mindset * General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!) #LI-remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. Show more [Apply now >](https://jobicy.com/jobs/156431-customer-support-specialist-3.md) > Annual salary information is not provided for this position. 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