[All remote jobs](https://jobicy.com/jobs.md)[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)[Chainguard](https://jobicy.com/company/chainguard.md) # Senior Customer Success Manager – Germany Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)ShareRemote from[Germany](https://jobicy.com/job-region/germany.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished22 Oct 2026Apply before21 Nov 2026Listing views28Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Chainguard is seeking a senior Customer Success Manager to own post-sales relationships for enterprise customers in Germany. The role leads onboarding, implementation, adoption, value realization, issue escalation, renewals, and expansion in collaboration with sales, support, product, and engineering teams. Candidates need at least five years of enterprise-facing experience and credible technical knowledge in areas such as DevSecOps, application security, containers, cloud platforms, and software supply-chain security. This is a strategic, highly autonomous role requiring proactive portfolio management, executive stakeholder engagement, and the ability to create scalable customer-success practices in an early-stage environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines enterprise account ownership with technical cybersecurity subject matter, cross-functional influence, and responsibility for retention and expansion outcomes. It requires sound judgment in customer escalations and the autonomy to establish new processes. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$115,000US market range (per year)$95k–$135k0$148.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD estimate is an AI-generated market estimate for a senior enterprise Customer Success Manager with cybersecurity and DevSecOps expertise; the yearly cadence is inferred from the senior full-time role convention. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[SaaS Adoption](https://jobicy.com/jobs?search_keywords=SaaS%20Adoption.md)[Business Value Realization](https://jobicy.com/jobs?search_keywords=Business%20Value%20Realization.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Application Security](https://jobicy.com/jobs?search_keywords=Application%20Security.md)[Software Supply Chain Security](https://jobicy.com/jobs?search_keywords=Software%20Supply%20Chain%20Security.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[Container Security](https://jobicy.com/jobs?search_keywords=Container%20Security.md)[Technical Support Escalation](https://jobicy.com/jobs?search_keywords=Technical%20Support%20Escalation.md) Sample interview questionsHow would you build a success plan for a newly onboarded enterprise customer using Chainguard?I would begin by validating the customer’s security, compliance, and delivery objectives with both technical and executive stakeholders. I would define measurable adoption and value milestones, map owners and dependencies, establish a communication cadence, and review progress regularly to address risks before they affect outcomes. Describe how you would handle a critical customer escalation involving a technical product issue. I would acknowledge the impact quickly, clarify the business and technical severity, and establish a clear incident communication plan. I would coordinate the appropriate Support and Engineering owners, provide the customer with regular evidence-based updates, and lead a post-resolution review focused on prevention and restored confidence. How do you communicate the value of a security platform to both engineers and CISOs? For engineers, I focus on practical workflow outcomes such as secure artifacts, reduced remediation effort, and easier integration into delivery pipelines. For CISOs, I connect those outcomes to risk reduction, compliance posture, vulnerability exposure, and measurable business value. What signals would you use to identify renewal or churn risk in a customer portfolio? I would monitor product adoption, usage depth, achievement of success milestones, unresolved support trends, stakeholder engagement, organizational changes, and executive sentiment. I would use these signals to build a risk plan with owners, timelines, and a clear path to recover value before the renewal window. How would you create a new customer-success process in an early-stage company? I would first identify the recurring customer problem and gather input from customers and internal teams. I would design a lightweight, measurable process, pilot it with a small group of accounts, document the results, and iterate before scaling it across the portfolio. Opportunity details ## About this role. Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: * Success Planning & Value: Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements, goals, and challenges. Provide thought leadership on change management for large, scaled rollouts. Support the full Business Value Realization cycle to ensure customers can demonstrate and prove value internally. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs. * Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. * Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. * Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. * Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. What we’re looking for: * 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. * Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. * This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. * An entrepreneurial mindset – you will be often build entirely new process or practices to ensure we best serve customers. * Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. * Driven, high emotional intelligence, and strong priority management skills Strongly Preferred: * Previous early-stage startup experience * Passion for technology & cybersecurity * Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. Show more [Apply now >](https://jobicy.com/jobs/156437-senior-customer-success-manager-germany.md) > Annual salary information is not provided for this position. 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