[All remote jobs](https://jobicy.com/jobs.md)[![Tekmetric logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/f9f6e168-221.png)](https://jobicy.com/company/tekmetric.md)[Tekmetric](https://jobicy.com/company/tekmetric.md) # Customer Results Manager – Marketing Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tekmetric.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views48Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Tekmetric is seeking an early-career customer success professional to guide auto-repair-shop customers through adoption of its marketing product. The role leads group onboarding calls, communicates setup requirements, teaches product capabilities and best practices, and monitors customers’ readiness for launch. It requires close coordination with sales, customer success, operations, support, and engineering while resolving escalated service issues. The position suits a proactive, organized communicator with 1–2 years of customer-facing or onboarding experience who can operate effectively in a fast-paced environment. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work combines customer onboarding, product education, cross-functional coordination, and issue escalation in a fast-moving SaaS environment. It is accessible to candidates early in their customer-success careers, but success depends on strong organization and confident client communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$65,000US market range (per year)$55k–$75k0$82.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD estimate is inferred from the US-remote, full-time customer onboarding/customer success function, stated 1–2 years of experience, and role scope; it is an AI market estimate rather than employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Client communication](https://jobicy.com/jobs?search_keywords=Client%20communication.md)[Product education](https://jobicy.com/jobs?search_keywords=Product%20education.md)[Account setup](https://jobicy.com/jobs?search_keywords=Account%20setup.md)[Project management](https://jobicy.com/jobs?search_keywords=Project%20management.md)[Escalation management](https://jobicy.com/jobs?search_keywords=Escalation%20management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Marketing technology](https://jobicy.com/jobs?search_keywords=Marketing%20technology.md) Sample interview questionsHow would you run a group onboarding session while ensuring that each customer is ready to launch?I would use a clear agenda, standardized milestones, and live checks for each customer’s setup status. After the session, I would document outstanding actions, assign owners and due dates, and follow up with customers needing additional support before launch. Describe how you would handle an escalated customer issue during onboarding. I would first acknowledge the customer’s concern, clarify the impact and desired outcome, and investigate the issue using the account history and relevant product information. I would coordinate with the appropriate internal team, communicate realistic updates, and document the resolution and any process improvements. How do you explain a new marketing product capability to a customer with limited technical knowledge? I focus on the customer’s operational goal before discussing features. I use plain language, practical examples relevant to their shop, and a short demonstration, then confirm understanding by asking the customer to describe or complete the next step. How do you prioritize work when several customers require onboarding help at the same time? I prioritize by launch deadlines, customer impact, blockers, and the risk of churn or escalation. I use a consistent tracking system, communicate expected response times, and raise urgent dependencies early so customers receive timely and transparent support. What feedback would you share with internal teams after completing multiple customer onboardings? I would identify recurring setup obstacles, common customer questions, adoption patterns, and gaps in training materials or product workflows. I would support that feedback with examples and suggest actionable changes, such as revised documentation, onboarding checklists, or product enhancements. Opportunity details ## About this role. About Tekmetric Tekmetric is the all-in-one, cloud-based software helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive – not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution – all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building shop management software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward – one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we’re building a culture where winning matters – not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results — no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you’ll feel right at home here. We’re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager’s). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves — but if you’re driven by meaningful work and real results, it’s deeply rewarding. You’ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you’ll thrive. If that energizes you, we can’t wait to meet you. Where We Work: At Tekmetric, great work happens anywhere, but great teams are built through intentional connection. We offer hybrid and remote work models based on your proximity to our office hubs. Because we value in-person collaboration, travel is an expected part of every role. We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported. What You’ll Do * Become a Tekmetric Marketing Product Expert * Develop a deep understanding of the industry we serve and marketing efforts commonly utilized at shops. * Host onboarding calls in a group environment, while ensuring each customer is on track for launch. * Clearly communicate account setup requirements and expectations with customers. * Educate customers on Tekmetric Marketing capabilities, and best practices to simplify adoption and align expectations. * Work in a fast paced environment while ensuring customers receive superior service throughout their onboarding experience. * Collaborate with the sales, customer success, operations, support and engineering teams. * Leverage feedback for continuous improvement to the onboarding process This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You’ll Bring * 1-2 years’ experience in Customer Onboarding or a customer facing function. * Team player mentality * Project Management Skills * Track record of proactively resolving escalated client service issues while sharing insights with the organization. * Work closely with the Customer Success team to solve problems collaboratively. * Bachelor’s degree Preferred Why You’ll Love Working With Us Health & Wellness That Have You Covered: * Enjoy the flexibility of remote work * Competitive base salaries that reflect your value. * Flexible PTO — No set number of days, just the trust to take the time you need. We genuinely encourage our team to disconnect and recharge. * Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. * Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. * Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): * 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% – so your future self will thank you. * Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. * Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. * Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. * After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. * Keep growing with support for continuing education – we’re invested in your development. Most importantly, we have a stellar team, a whole lot of fun, and work that actually matters to the shops and families we serve! Tekmetric is an equal opportunity employer. We hire hard-working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Tekmetric will never ask for your personal financial or banking information or require any financial commitment as part of our candidate search or application process. No job offers will be made without a formal interview process. All legitimate Tekmetric job postings are listed at [tekmetric.com/careers](http://tekmetric.com/careers). Recruiter communications come from @tekmetric.com email addresses. Please visit this link for further information[Fraudulent Job Offers](https://www.tekmetric.com/fraudulent-job-offers) Show more [Apply now >](https://jobicy.com/jobs/156489-customer-results-manager-marketing.md) > Annual salary information is not provided for this position. 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