[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Sr Account Manager, EMEA Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Ireland](https://jobicy.com/job-region/ireland.md)SalaryUSD 21,200k–151,700k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Customer.io is hiring a Senior Account Manager to own the commercial strategy for a portfolio of mid-market and enterprise SaaS customers across the UK and Ireland. The role focuses on renewals, expansion, churn mitigation, accurate forecasting, and communicating customer value and ROI. This person will build relationships with stakeholders from operators through executive leaders while partnering closely with Customer Success, Sales, Legal, and Finance. Candidates need substantial revenue ownership experience, strong account analytics skills, and the ability to manage complex commercial renewals and growth opportunities remotely. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role carries direct responsibility for a significant book of business, including renewal forecasting, expansion strategy, and churn mitigation. It requires strategic commercial judgment, cross-functional coordination, and persuasive communication with senior customer stakeholders. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS account management](https://jobicy.com/jobs?search_keywords=SaaS%20account%20management.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Account expansion](https://jobicy.com/jobs?search_keywords=Account%20expansion.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[Churn mitigation](https://jobicy.com/jobs?search_keywords=Churn%20mitigation.md)[Customer relationship management](https://jobicy.com/jobs?search_keywords=Customer%20relationship%20management.md)[Executive stakeholder management](https://jobicy.com/jobs?search_keywords=Executive%20stakeholder%20management.md)[Value-based selling](https://jobicy.com/jobs?search_keywords=Value-based%20selling.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Customer health analysis](https://jobicy.com/jobs?search_keywords=Customer%20health%20analysis.md)[Usage data analysis](https://jobicy.com/jobs?search_keywords=Usage%20data%20analysis.md)[Dashboard building](https://jobicy.com/jobs?search_keywords=Dashboard%20building.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md) Sample interview questionsHow do you build a renewal forecast for a portfolio of mid-market and enterprise accounts?I segment accounts by renewal date, contract value, product adoption, health indicators, stakeholder engagement, and known commercial risks. I document a clear next step and confidence rationale for every opportunity, review changes regularly, and distinguish evidence-based upside from committed forecast. Describe how you identify an expansion opportunity that is based on customer value rather than a mechanical upsell. I start with the customer's business objectives and product-usage patterns, then identify gaps where broader adoption could improve outcomes. I validate the use case with multiple stakeholders, quantify expected impact, and present an expansion plan tied to measurable value rather than simply product limits. How would you handle an at-risk enterprise renewal? I would quickly establish the source of risk through usage data, support history, stakeholder interviews, and account-health signals. I would align internally with Customer Success and relevant product or leadership teams on a recovery plan, engage executive sponsors when appropriate, and maintain a realistic forecast throughout the process. What is your approach to building multi-threaded customer relationships? I map decision-makers, champions, admins, operational users, and potential detractors across the account. I create role-relevant engagement plans for each group and ensure value conversations reach both daily users and senior commercial sponsors, reducing dependence on a single contact. How do you communicate ROI to technical and non-technical stakeholders? For technical teams, I connect product capabilities and adoption data to operational workflows and performance indicators. For business leaders, I translate those findings into outcomes such as efficiency, retention, revenue impact, risk reduction, or strategic flexibility, using concise evidence and a clear recommendation. Opportunity details ## About this role. ### About [Customer.io](http://Customer.io) Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### About the role Hi, I’m Matt Lane, Manager of Account Management at [Customer.io](http://Customer.io), and I’m looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. ### What we value * Commercial ownership — you treat your book of business like it’s yours, because it is * Forecasting discipline and data-driven decision-making, not gut feel * Multi-threaded relationships — you build trust across the org, not just with one champion * Expansion through value, not feature gates or mechanical levers * Close partnership with Customer Success — you see CS as a collaborator, not a handoff ### What you’ll do * Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation * Drive growth by helping customers adopt [Customer.io](http://Customer.io) more strategically, identifying new use cases and articulating ROI clearly * Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology * Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor * Partner closely with Customer Success on account health and with Sales on expansion deals * Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward ### What we’re looking for * 3+ years in Sr. Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred) * Experience managing $5m ARR, predominantly in the MM space * Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation * A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own * Comfortable pulling usage data, tracking health scores, and building your own dashboards * Strong communicator — clear and persuasive with both technical and non-technical stakeholders * Based in the UK or Ireland ### Compensation & Benefits We believe in transparency. Starting salary for this role is $151,700k – $212,00k OTE USD(or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute video call with a Recruiter * 45-minute video call with the Hiring Manager * Take-Home Assignment * 1-hour Assignment Review Call with the team All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. Show more [Apply now >](https://jobicy.com/jobs/156504-sr-account-manager-emea-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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