[All remote jobs](https://jobicy.com/jobs.md)[![ClickUp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/cd5be0ef-221.jpg)](https://jobicy.com/company/clickup.md)[ClickUp](https://jobicy.com/company/clickup.md) # Senior Technical Account Manager – Customer Success (EMEA) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/clickup.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md), [Ireland](https://jobicy.com/job-region/ireland.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished23 Oct 2026Apply before22 Nov 2026Listing views29Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ClickUp is seeking a Senior Technical Account Manager to own strategic customer relationships across Ireland and the United Kingdom. The role combines customer success, technical solution design, onboarding, workflow optimization, adoption management, and executive stakeholder engagement. The successful candidate will help customers implement ClickUp, build automations and AI agents, analyze usage data, and connect platform adoption to measurable business outcomes. They will collaborate closely with Sales, Product, Engineering, and Support to improve account health, retention, renewals, and expansion opportunities. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, customer-facing role requiring both consultative account ownership and technical fluency in workflows, integrations, automation, AI enablement, and data-driven adoption. The TAM must independently balance multiple stakeholders, account risks, implementation work, and commercial expansion priorities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$95k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. Estimated annual compensation is shown in USD for a senior technical account management and customer-success role; the yearly cadence and market range are AI estimates, not employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Solution design](https://jobicy.com/jobs?search_keywords=Solution%20design.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Process mapping](https://jobicy.com/jobs?search_keywords=Process%20mapping.md)[ClickUp administration](https://jobicy.com/jobs?search_keywords=ClickUp%20administration.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[Generative AI](https://jobicy.com/jobs?search_keywords=Generative%20AI.md)[Prompt design](https://jobicy.com/jobs?search_keywords=Prompt%20design.md)[AI agent deployment](https://jobicy.com/jobs?search_keywords=AI%20agent%20deployment.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Account health management](https://jobicy.com/jobs?search_keywords=Account%20health%20management.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md) Sample interview questionsHow would you approach onboarding an enterprise customer with several teams and different workflow requirements?I would begin with structured discovery to identify business goals, stakeholders, current processes, success metrics, and dependencies. I would then prioritize high-value workflows, create a phased implementation plan, configure scalable templates and governance, and deliver role-based enablement. After go-live, I would monitor adoption and usage metrics, address friction quickly, and run regular reviews against the agreed success plan. Describe how you would use account-health data to reduce churn risk. I would combine quantitative signals such as seat utilization, feature adoption, activity trends, support themes, and AI usage with qualitative feedback from champions and executive stakeholders. When risk indicators appear, I would validate the root cause through discovery, create a recovery plan with clear owners and milestones, and align Sales, Support, and Product where necessary. I would measure progress through agreed adoption and business-outcome indicators. How do you translate a customer's business process into a ClickUp workflow? I map the current state from intake through execution and reporting, identifying bottlenecks, handoffs, approval points, and information gaps. I then design a future-state workflow using the appropriate hierarchy, custom fields, views, templates, automations, dashboards, and integrations. I validate the design with users, pilot it with a focused group, and refine it before broader rollout. How would you identify and deploy an AI automation use case for a customer? I would start with a repeatable, high-volume process that has clear business value and reliable inputs, such as task summarization, intake classification, or status reporting. I would define the desired outcome, guardrails, prompt or agent architecture, success metrics, and adoption plan with the customer. After testing in a controlled environment, I would train users, track usage and credit consumption, and iterate based on accuracy, efficiency, and user feedback. How do you handle conflicting priorities between a customer's urgent request and the long-term success plan? I acknowledge the urgency, assess business impact, and clarify whether the request addresses a critical blocker or a short-term preference. I communicate trade-offs transparently and propose an approach that resolves immediate risk while protecting strategic milestones. If needed, I align internal partners and customer sponsors on priorities, ownership, timelines, and the measurable outcomes that guide the decision. Opportunity details ## About this role. At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible. 🚀 We’re looking for a Senior Technical Account Manager – Customer Success (EMEA) to act as a strategic partner and trusted advisor to our customers, blending strong relationship management with a deep understanding of ClickUp’s platform and capabilities. This role sits at the intersection of customer success, solution strategy, and technical enablement, supporting long-term growth, adoption, and measurable business outcomes. Senior TAMs at ClickUp lead with a customer-first mindset, developing success plans, guiding onboarding and adoption, and ensuring stakeholders see continuous value throughout their lifecycle. While you’ll support technical initiatives like process optimization, workflow design, and AI enablement, you’ll also own the overall health, engagement, and strategic direction of your accounts. You’ll work cross-functionally with Sales, Product, and Support to align efforts and ensure each customer’s success story is long-term, scalable, and impactful. Senior TAMs at ClickUp are responsible for delivering measurable value and driving meaningful business outcomes across their customer portfolio by focusing on: * Customer Enablement & Onboarding: Guiding new teams through implementation, onboarding, and training to ensure a smooth start and foundational success. * Account Health & Engagement: Proactively managing user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities. * Process Optimization & Solution Design: Collaborating with customers to identify critical business processes, map them to scalable solutions, and drive efficiency through ongoing refinement and performance insights. * Innovation Adoption & Workflow Automation: Empowering customers to leverage emerging features and technologies, including AI and automation, to enhance productivity, streamline operations, and deliver real-world impact. ### Core Responsibilities Senior TAMs at ClickUp act as the strategic and technical owner of the customer relationship, ensuring every customer achieves measurable success through ClickUp product and AI feature set. * New Customer Onboarding Lead or support the end-to-end onboarding and implementation of ClickUp, from discovery and solution design to training and go-live support. * Translate functional and technical requirements into scalable ClickUp solutions, including workflows, templates, hierarchies, and automations. * Guide customers through foundational setup, integration, and enablement, while promoting best-practices and system governance and change management. * Account Health Management Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement. * Build and execute adoption plans and account reviews to maintain or improve health. * Identify risks early and build recovery plans in partnership with the account team. * Deliver ongoing change management and enablement, ensuring customers continue to evolve and mature with the platform. * Workflow Mapping (IER Framework) Conduct Intake → Execution → Reporting (IER) cycles for key workflows. * Lead discovery sessions to map current-state vs. future-state processes. * Recommend optimizations and create workflow templates to scale across teams. * AI Enablement & Agent Deployment Drive adoption of ClickUp AI and build custom workflow Agents tied to customer use cases. * Partner with customers to define and deliver new AI automations that align with business KPIs. * Provide technical training and consultation on AI and automation best practices, including prompt design, agent architecture, and scaling use cases across teams. * Track and report AI usage and credit consumption against plan. * Customer Success & Expansion Serve as the technical partner to assigned accounts, connecting adoption to business value. * Generate qualified leads through data-driven insights and AI usage analysis. * Drive cross-functional alignment to position renewals, expansions, and AI upsells. * Cross-Functional Collaboration Act as the voice of the customer, translating business objectives and pain points into actionable insights for Product, Engineering, and Support. * Partner with account teams to maintain alignment between delivery and success. ### Core Skills & Competencies * Technical Acumen: Deep understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality. Able to translate business needs into technical solutions. * AI Expertise: Familiar with generative AI concepts, prompt design, and automation frameworks. Skilled at identifying and scoping AI use cases and consumption plans. * Consultative Discovery: Exceptional at workflow analysis, process design, and identifying friction points. Uses structured discovery to map customer needs into ClickUp. * Project and Program Management: Ability to manage complex customer programs with multiple stakeholders, deadlines, and outcomes. Skilled at running structured account plans. * Data and Reporting: Comfortable using dashboards and metrics to communicate health, adoption, and ROI. Interprets usage data to drive recommendations. * Customer Engagement: Executive presence and strong communication skills. Builds trust at both ATL and BTL levels through credibility and clarity. * Account Ownership: Full accountability for assigned book of business: proactive, organized, and driven to achieve measurable outcomes. * Collaboration and Influence: Works cross-functionally with account team, Product, and Sales to align on outcomes. Influences without authority through insight and results. #LI-SO1 #LI-remote Equal Opportunity Employer ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Privacy Notice ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our [Global Candidate Privacy Notice.](https://clickup.com/careers-terms/candidate-privacy-notice) If you are a Philippine Job Applicant, please also see our [Philippine Data Privacy Notice](https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open) for further details. Visa Sponsorship Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. Fraud Alert ClickUp Talent Acquisition will only initiate contact via an @[clickup.com](http://clickup.com) email or through our official careers portal on [clickup.com](http://clickup.com). We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com. AI Processing Notice ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates’ employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com. Show more [Apply now >](https://jobicy.com/jobs/156566-senior-technical-account-manager-customer-success-emea.md) > Annual salary information is not provided for this position. 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