[All remote jobs](https://jobicy.com/jobs.md)[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)[GitLab](https://jobicy.com/company/gitlab.md) # Associate Renewals Manager, SMB Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md)SalaryUSD 53,760–105k / yrDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views50Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. The Associate Renewals Manager manages an SMB portfolio of subscription renewals, ensuring contracts close accurately and on time. The role conducts consultative customer conversations, identifies expansion opportunities, prepares quotes and order forms, and maintains reliable CRM records. It works closely with Sales, Customer Success, Finance, and Legal to resolve renewal blockers, mitigate churn risk, and support forecasting. This is a quota-carrying, process-oriented individual contributor position operating in GitLab’s all-remote, asynchronous environment. The role is suited to an organized early-career commercial professional who can follow established frameworks while escalating non-standard cases appropriately. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires careful management of many concurrent renewal deadlines, contract details, and customer communications. Although the role follows defined processes and receives senior guidance on complex cases, it still demands commercial judgment and consistent execution. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$79,380US market range (per year)$55k–$90k0$99.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a US base-salary range of $53,760–$105,000 USD. The annual cadence is inferred from the stated base-salary context, US location, full-time employment, and the magnitude of the range; the posting does not explicitly state a pay period. The estimated US annual market range for an associate-level SMB renewals role is $55,000–$90,000 USD, excluding variable incentive pay, equity, and benefits. ## Core skills Skills and capabilities most closely associated with this opportunity. [Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Contract lifecycle management](https://jobicy.com/jobs?search_keywords=Contract%20lifecycle%20management.md)[Quote preparation](https://jobicy.com/jobs?search_keywords=Quote%20preparation.md)[Order form management](https://jobicy.com/jobs?search_keywords=Order%20form%20management.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Churn risk management](https://jobicy.com/jobs?search_keywords=Churn%20risk%20management.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Attention to detail](https://jobicy.com/jobs?search_keywords=Attention%20to%20detail.md) Sample interview questionsHow would you manage a portfolio with many renewal dates occurring in the same month?I would maintain a structured renewal calendar and CRM workflow, segmenting accounts by renewal date, value, risk, and complexity. I would begin outreach early, schedule follow-ups, document every action, and escalate blockers promptly so high-risk renewals do not become last-minute issues. Describe how you would identify an expansion opportunity during a renewal conversation. I would ask consultative questions about the customer’s current usage, team growth, new initiatives, and unmet needs. If their answers indicate a need for additional seats, a higher tier, or another capability, I would connect that need to the relevant offering and coordinate with the appropriate account or customer-success partner. What would you do if a customer requests non-standard renewal terms? I would clarify the requested terms and the customer’s business reason, review the existing agreement and approved guidance, and document the details in the CRM. Since non-standard terms require appropriate review, I would involve the senior renewals manager and relevant internal partners rather than make commitments outside the defined process. How do you ensure renewal quotes and order forms are accurate? I use a repeatable checklist covering account information, products, quantities, pricing, contract dates, payment terms, and approvals. I compare documents with the CRM and prior agreement, verify any changes with internal stakeholders, and perform a final review before sending them to the customer. How would you communicate a potential churn risk to internal stakeholders? I would communicate early and factually, summarizing the customer’s concern, renewal date, commercial impact, actions already taken, and the help needed. I would propose clear next steps and keep the CRM updated so Sales, Customer Success, and leadership share the same view of the risk and mitigation plan. Opportunity details ## About this role. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. ### An overview of this role Reports to: Manager, Renewals This is an individual-contributor, tactical role focused on timely, accurate execution rather than strategic decision-making. The Associate Renewals Manager works under the general direction of Senior Renewals Managers and their manager, following specific instructions and frameworks in day-to-day work. Solutions and outputs are reviewed by more senior team members and/or the direct manager. What You’ll Do * Manage an assigned portfolio of customer renewals tracking key dates and driving them to on-time closure. * Have real, consultative conversations with customers throughout the renewal cycle to understand how they’re actually using the product and where they’re headed next. * Identify and surface expansion opportunities — additional seats, tiers, or modules — that come out of those conversations. * Probe for new use cases and unmet needs within existing accounts, connecting what customers describe to relevant GitLab capabilities they aren’t yet using. * Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule, structuring them to reflect any expansion identified. * Prepare and send renewal quotes, order forms, and related documentation accurately and on schedule. * Analyze moderately complex renewal situations (usage trends, contract terms, pricing) by reviewing existing account factors, escalating anything unusual to a senior team member or manager and helping to mitigate any risk identified. * Explain moderately complex renewal terms and issues to customers and internal stakeholders, working to build alignment. * Collaborate with Sales, Customer Success, and Finance to help identify expansion opportunities, resolve blockers and keep renewals moving. * Communicate proactively and transparently with customers and internal stakeholders, adapting to GitLab’s communication framework. * Maintain accurate, up-to-date records in the CRM/renewals system for forecasting and reporting. * Prioritize tasks with guidance from more senior team members to drive quality, timely results. * Contribute to team goals by working collaboratively with peer RM’s. What You’ll Bring * Can execute basic renewal processes independently (“basic knots”) and has been introduced to more advanced scenarios (“complex knots”) such as multi-year deals, upsell-attached renewals, or non-standard terms. * Developing understanding of GitLab’s way of working, values, and high-performance culture. * Awareness of GitLab’s remote work best practices. * Growth mindset and sense of ownership — proactively seeks out ways to learn and improve, and takes action rather than waiting for direction. * Strong attention to detail and organizational skills; comfortable managing many renewals at once. * Clear written and verbal communication skills. * Ability to follow defined processes and frameworks while flagging exceptions appropriately. * Collaborative mindset and openness to feedback and coaching from senior teammates and manager. * The ability to travel for events such as trainings, team offsites, customer meetings, etc. About the team The Renewals team focuses on protecting and growing GitLab’s recurring revenue by managing the full contract lifecycle for our subscription customers. As a Renewal Manager, you’ll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment. The team is responsible for forecasting renewal outcomes, identifying and addressing churn risk, and uncovering opportunities to expand GitLab adoption, while continuously improving processes and best practices that support predictable, sustainable growth. ### How GitLab will support you * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/paid-time-off/) * [Team Member Resource Groups](https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) * [Home office](https://handbook.gitlab.com/handbook/finance/expenses/#equipment) support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role’s base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our [benefits](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) and [equity](https://about.gitlab.com/handbook/stock-options/). Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $53,760—$105,000 USD ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). 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