[All remote jobs](https://jobicy.com/jobs.md)[![NetDocuments logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d08d5ca3-221.png)](https://jobicy.com/company/netdocuments.md)[NetDocuments](https://jobicy.com/company/netdocuments.md) # Renewals Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/netdocuments.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 70k–80k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceOpen levelPublished23 Oct 2026Apply before22 Nov 2026Listing views56Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. NetDocuments is hiring a Renewals Specialist to manage a B2B SaaS renewal portfolio and protect recurring subscription revenue. The role combines customer success, commercial account management, contract interpretation, forecasting, quote generation, and renewal-cycle coordination. The specialist will use Salesforce and related systems to manage renewals, repricing, upsell and cross-sell opportunities, and customer details. Success depends on meeting renewal quotas, maintaining accurate forecasts, and communicating effectively with customers, internal teams, managers, and executives. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior commercial customer-success role requiring at least eight years of relevant experience, detailed contract and financial work, and ownership of revenue outcomes. Monthly, quarterly, and annual quotas alongside a complex renewal portfolio create sustained performance pressure. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$75,000US market range (per year)$70k–$90k0$99.00k AI insightThe employer explicitly lists annual cash compensation of $70,000–$80,000 USD plus 20% variable compensation. The estimated US market range for an experienced SaaS Renewals Specialist is $70,000–$90,000 per year; estimates are not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [SaaS renewals](https://jobicy.com/jobs?search_keywords=SaaS%20renewals.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Revenue forecasting](https://jobicy.com/jobs?search_keywords=Revenue%20forecasting.md)[Contract interpretation](https://jobicy.com/jobs?search_keywords=Contract%20interpretation.md)[Quote generation](https://jobicy.com/jobs?search_keywords=Quote%20generation.md)[Upselling](https://jobicy.com/jobs?search_keywords=Upselling.md)[Cross-selling](https://jobicy.com/jobs?search_keywords=Cross-selling.md)[Customer communication](https://jobicy.com/jobs?search_keywords=Customer%20communication.md)[Excel](https://jobicy.com/jobs?search_keywords=Excel.md)[Pipeline management](https://jobicy.com/jobs?search_keywords=Pipeline%20management.md)[Subscription revenue](https://jobicy.com/jobs?search_keywords=Subscription%20revenue.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md) Sample interview questionsHow do you prioritize a SaaS renewal portfolio with contracts expiring at different times?I segment accounts by renewal date, annual contract value, health indicators, risk level, and expansion potential. I establish a structured cadence for outreach and internal reviews, starting high-value or at-risk renewals early, and keep Salesforce records current so next actions and forecasts are visible. Describe how you would handle a customer who challenges a renewal price increase. I would first understand the customer's concerns, budget context, usage, and desired outcomes. I would then clearly explain the contractual and product value drivers, explore approved options with internal stakeholders, and present a solution that protects the relationship and recurring revenue while following pricing and approval policies. What makes a renewal forecast reliable? A reliable forecast is based on verified customer engagement, documented decision processes, contract terms, product usage or health information, commercial risks, and clear next steps. I distinguish confirmed renewals from assumptions, record risks transparently, and update the forecast promptly when customer circumstances change. How do you maintain accuracy when reviewing contracts, pricing, and quotes? I use a consistent checklist covering contract dates, products, quantities, pricing, terms, amendments, approvals, and customer billing details. I reconcile information across the CRM and source documents, validate exceptions with the appropriate teams, and perform a final review before sending a quote. Tell us how you collaborate with internal teams during a complex renewal. I align early with customer success, sales, finance, legal, and support on account health, customer objectives, commercial terms, and ownership of next steps. I keep communication concise and documented, lead working sessions when needed, and ensure the customer receives one coordinated message throughout the renewal process. Opportunity details ## About this role. NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to [hrgroup@netdocuments.com](mailto:hrgroup@netdocuments.co) so our team members can review. About NetDocuments At NetDocuments, we’re shaping the future of legal work. We believe legal professionals should spend less time searching for information and managing documents, and more time solving complex problems, serving clients, and delivering meaningful outcomes. That’s why we’re building technology that helps organizations work smarter, collaborate more effectively, and unlock the full value of their institutional knowledge. Our team is redefining what’s possible for legal technology. NetDocuments is the trusted intelligent document management platform for legal professionals and the company behind the industry’s first and only legal context graph—a breakthrough that gives legal professionals and AI a richer understanding of how matters, documents, people, and knowledge connect across an organization while respecting enterprise-grade security, governance, permissions, and ethical walls. Innovation is only part of our story. We believe our greatest strength is our people. We foster a collaborative, inclusive, and high-performing culture where curiosity is encouraged, diverse perspectives are valued, and employees are empowered to make a meaningful impact. Whether you’re building products, serving customers, or supporting the business, your work helps shape the future of one of the world’s most trusted legal technology platforms. That commitment to our employees and customers has earned us recognition as one of the nation’s top workplaces, including: * Four consecutive appearances on the Inc. 5000 list of America’s Fastest-Growing Private Companies * Five-time Top Workplace USA winner * Five-time Salt Lake Tribune Top Workplace * Multiple Top Workplaces Culture Excellence awards recognizing innovation, employee appreciation, work-life flexibility, and compensation & benefits If you’re excited to solve meaningful challenges, work alongside talented colleagues, and help define the next generation of legal technology, we’d love to meet you. Your opportunity for impact: NetDocuments is seeking a highly skilled Renewal Specialist for our growing Customer Success Renewals Department. As a Renewal Specialist at NetDocuments, you will play a pivotal role in ensuring the success of our subscription-based products and services. Reporting to the Renewals Manager, your primary responsibilities will be to protect NetDocuments’ recurring revenue stream, help grow our customers’ annual revenue, and deliver world-class customer service experience that drives loyalty and satisfaction. The right candidate will be comfortable working autonomously while at the same being an engaged teammate to other members on the Renewal Team and teammates from other departments. The preferred daily working hours for this position are as follows: * · 8:00 am MT – 5:00 pm MT What your contributions will be: * Taking ownership of a B2B Renewal portfolio where you will focus on maximizing Subscription/SaaS recurring revenues by ensuring accurate and timely renewals * Comfortability with the high-level pressure of meeting and exceeding monthly, quarterly, and annual renewal quotas * Accurately forecasting, with explanation, your renewal portfolio to your manager, other members of customer success, and executives * Working within Salesforce.com and other complimentary systems to build quotes, capture important customer details, reprice, upsell/cross-sell, manage your renewals, and generate leads * Establishing cyclical renewal relationships with your customers will be a key performance indicator of your success * Educating customers on NetDocuments products, pricing, contract terms, and any other renewal related topics that model and ensure your trustworthiness to our customers * Partnering closely with other departments and teammates to achieve mutually desired outcomes while dealing with competing priorities Key skills and competencies: * High level of attention to detail, especially as it relates to working with numbers and reviewing and interpreting B2B customer SaaS software contracts * Advanced multi-tasking and problem-solving skills in a complex, challenging, and evolving environment. Willing to adapt and be agile as needed in a new and growing department * Excellent written and verbal communication skills as you will communicate and present in various forms to customers, teammates, managers, and executives on a daily basis * Comfortable working autonomously in your daily activity, yet be a fully available, engaged and supportive member of the Renewal Team and Customer Success department * Ability to coordinate and provide direction with various internal departments while leading internal and external calls during the annual renewal cycle Required Education and Experience: * Bachelor’s degree in business, marketing, or related field. This is not required but preferred. If you have the requisite experience and believe you meet the other requirements, please apply * At least 8years of prior experience working in SaaS Renewals, Customer Success, Customer Support, Sales, SDR/BDR, and/or Customer Service * At least 5years of prior experience with Salesforce.com or a similar CRM/pipeline management tool; working knowledge of Gainsight is a plus * Strong numeracy skills and understanding of Finance, including intermediate or better familiarity with MS Excel and working with high-dollar figures What You’ll Love: * 90% of healthcare premiums company covered * HSA company contribution * 401K match at 4% with no vesting period * Potential for twice a year merit increases * Flexible time off typically 3 to 4 weeks a year, not including the 9 paid holidays * Authenticity and accountability from leadership * Connection, access, and mentorship from exceptional leaders * Growing company with opportunities for advancement Compensation Transparency: The annual compensation range for this position is: $70,000 – $80,000 +20% variable The posted cash compensation for this position includes on-target earnings, base salary and variable if applicable. Some roles may qualify for overtime pay. Individual compensation packages are determined based on various factors specific to each candidate, such as career level, skills, experience, geographic location, qualifications, and other job-related considerations. Equal Opportunity NetDocuments is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, individual qualifications, without regard to race, color, religion, sex, (including pregnancy), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity and/or expression, military and veteran status, or any other status protected by laws or regulations in the locations where we operate. NetDocuments believes diversity and inclusion among our employees is critical to our success, and we are committed to providing a work environment free of discrimination and harassment. Show more [Apply now >](https://jobicy.com/jobs/156590-renewals-specialist.md) * ![Upload CV](data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI2NSIgaGVpZ2h0PSI2NSIgZmlsbD0ibm9uZSIgeG1sbnM6dj0iaHR0cHM6Ly92ZWN0YS5pby9uYW5vIj48ZyBjbGlwLXBhdGg9InVybCgjQSkiPjxwYXRoIGQ9Ik0wIDBINjVWNjVIMFYwWiIgZmlsbD0iIzAyOWFlYiIvPjxnIGZpbGw9IiNmZmYiIHN0cm9rZT0iI2ZmZiIgc3Ryb2tlLXdpZHRoPSIyIj48cGF0aCBkPSJNMzMuMDQ5IDE1LjQ1NGExLjQzIDEuNDMgMCAwIDAtMi4wOTcgMGwtNy41NzkgOC4xNDdhMS4zOCAxLjM4IDAgMCAwIC4wOSAxLjk3MyAxLjQ0IDEuNDQgMCAwIDAgMi4wMDgtLjA4OGw1LjEwOS01LjQ5MnYyMC42MWExLjQxIDEuNDEgMCAwIDAgMS40MjEgMS4zOTdjLjc4NSAwIDEuNDIxLS42MjUgMS40MjEtMS4zOTd2LTIwLjYxbDUuMTA5IDUuNDkyYTEuNDQgMS40NCAwIDAgMCAyLjAwOC4wODggMS4zOCAxLjM4IDAgMCAwIC4wOS0xLjk3M2wtNy41NzktOC4xNDZ6TTE2Ljc2OSAzOC40YzAtLjc3My0uNjItMS40LTEuMzg1LTEuNFMxNCAzNy42MjcgMTQgMzguNHYuMTAybC4yMTUgNi4yMjljLjIyMyAxLjY4LjcwMSAzLjA5NSAxLjgxMyA0LjIxOHMyLjUxIDEuNjA3IDQuMTcyIDEuODMzYzEuNi4yMTggMy42MzYuMjE4IDYuMTYuMjE4aDExLjI4bDYuMTYtLjIxOGMxLjY2Mi0uMjI2IDMuMDYxLS43MDkgNC4xNzItMS44MzNzMS41ODktMi41MzggMS44MTMtNC4yMThDNTAgNDMuMTEzIDUwIDQxLjA1NSA1MCAzOC41MDNWMzguNGMwLS43NzMtLjYyLTEuNC0xLjM4NS0xLjRzLTEuMzg1LjYyNy0xLjM4NSAxLjRsLS4xOSA1Ljk1OGMtLjE4MiAxLjM3LS41MTUgMi4wOTUtMS4wMjYgMi42MTJzLTEuMjI4Ljg1My0yLjU4MyAxLjAzOGMtMS4zOTUuMTktMy4yNDMuMTkzLTUuODkzLjE5M0gyNi40NjJjLTIuNjUgMC00LjQ5OC0uMDAzLTUuODkzLS4xOTMtMS4zNTUtLjE4NC0yLjA3Mi0uNTIxLTIuNTgzLTEuMDM4cy0uODQ0LTEuMjQyLTEuMDI2LTIuNjEyYy0uMTg3LTEuNDEtLjE5MS0zLjI3OS0uMTkxLTUuOTU4eiIvPjwvZz48L2c+PGRlZnM+PGNsaXBQYXRoIGlkPSJBIj48cGF0aCBmaWxsPSIjZmZmIiBkPSJNMCAwaDY1djY1SDB6Ii8+PC9jbGlwUGF0aD48L2RlZnM+PC9zdmc+) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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