[All remote jobs](https://jobicy.com/jobs.md)[![Banyan Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bf5d3bb2-221.png)](https://jobicy.com/company/banyan-software.md)[Banyan Software](https://jobicy.com/company/banyan-software.md) # Client Support Analyst – ZAP Solutions Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/banyan-software.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 65k–75k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceOpen levelPublished23 Oct 2026Apply before22 Nov 2026Listing views54Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. This Client Support Analyst role supports higher-education clients using ZAP Solutions' admissions technology platforms. The analyst owns a portfolio of client relationships, investigates issues, configures systems, coordinates development requests, and communicates progress through resolution. The role also performs quality assurance on configuration and product updates while maintaining client-specific workflow and business-rule documentation. It requires 5–7 years of relevant support, systems analysis, implementation, QA, or technical client-services experience and availability during EST hours. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position blends technical troubleshooting, configuration, QA, requirements gathering, and client ownership across multiple concurrent requests. Success depends on understanding complex admissions workflows while coordinating effectively with clients and development teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$70,000US market range (per year)$65k–$85k0$93.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses an annual base salary range of $65,000–$75,000 USD, with a midpoint of $70,000. An estimated US market range for a mid-level technical client support and systems analyst role is $65,000–$85,000 USD annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical support](https://jobicy.com/jobs?search_keywords=Technical%20support.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[System configuration](https://jobicy.com/jobs?search_keywords=System%20configuration.md)[Troubleshooting](https://jobicy.com/jobs?search_keywords=Troubleshooting.md)[Requirements gathering](https://jobicy.com/jobs?search_keywords=Requirements%20gathering.md)[Quality assurance testing](https://jobicy.com/jobs?search_keywords=Quality%20assurance%20testing.md)[Ticket management](https://jobicy.com/jobs?search_keywords=Ticket%20management.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Systems analysis](https://jobicy.com/jobs?search_keywords=Systems%20analysis.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Workflow analysis](https://jobicy.com/jobs?search_keywords=Workflow%20analysis.md)[EdTech](https://jobicy.com/jobs?search_keywords=EdTech.md) Sample interview questionsHow do you approach a client-reported issue in a complex software system?I first clarify the client’s expected outcome, scope, urgency, and any recent changes. I reproduce the issue when possible, review relevant configuration and documentation, then isolate whether the cause is user process, configuration, defect, or an enhancement request. I communicate status and next steps throughout the investigation and document the final resolution. Describe how you would manage several client requests with competing deadlines. I would triage requests by business impact, urgency, dependencies, and agreed service expectations. I would keep a visible ticket queue, break complex work into clear milestones, and notify clients early if priorities or timelines need adjustment. Regular follow-ups with internal stakeholders help prevent blockers from becoming missed commitments. What would you test after implementing a configuration change? I would test the requested workflow end to end, including normal paths, validation rules, permissions, downstream integrations, and likely edge cases. I would compare results against the documented requirements and confirm that existing client processes are not adversely affected. I would record evidence of testing and obtain client confirmation where appropriate. How do you translate a client request into a useful development ticket? I capture the business problem, desired outcome, current behavior, affected users, examples, acceptance criteria, and priority. I distinguish required functionality from proposed solutions and identify configuration alternatives before escalating. I then review the ticket with developers or technical analysts to resolve ambiguity and keep the client informed of progress. How would you build trust with an assigned portfolio of clients? I would be responsive, set realistic expectations, and communicate in language that matches each client’s technical comfort level. I would learn their workflows and key deadlines so I can provide context-aware support rather than generic answers. Consistent follow-through, clear documentation, and proactive updates are essential to building long-term trust. Opportunity details ## About this role. Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Client Support Analyst Department: Client Success Reports to: Technical Analyst Manager Role Type: Full-time (Monday to Friday) ZAP Solutions is the higher education technology partner trusted by 175+ medical and graduate programs across the US, Canada, and Australia. Our integrated suite — AMP, AMP Mobile, SAMS, and AMP AI — supports every stage of the student journey, from admissions and enrollment to advising and beyond. We build technology that grows with your program, and we’re just getting started. Position Summary The Client Support Analyst serves as a primary point of contact for an assigned portfolio of school clients, helping ensure their admissions systems meet their operational needs. This role combines client relationship management, system configuration, development request coordination, quality assurance, and documentation. Working closely with clients, internal teams, and developers, the Client Support Analyst investigates issues, implements system improvements, manages requests from submission through resolution, and tests system changes to ensure reliable functionality. The role requires strong communication, analytical thinking, attention to detail, and the ability to manage multiple priorities. Key Responsibilities * Client Support: Build strong client relationships, respond to questions, troubleshoot issues, manage requests, and communicate progress and resolutions. * System Configuration: Evaluate and implement routine to moderately complex configuration changes based on client needs, ensuring changes are tested and documented. * Development Coordination: Gather requirements, create and manage development tickets, collaborate with developers, track progress, and validate completed work. * Quality Assurance: Test configuration changes, development updates, and system releases to identify defects and confirm functionality meets expectations. * Documentation: Maintain accurate client-specific documentation covering configurations, workflows, business rules, and system changes. * Cross-Functional Collaboration: Work with Client Success, technical and implementation teams, and developers to resolve issues, improve processes, and coordinate more complex client needs with the appropriate team members. Qualifications & Skills * 5 to 7 years of experience (ideally in Ed-Tech) * Can work EST * Be fully remote * Strong client service, communication, and relationship-building skills. * Analytical and problem-solving abilities, with attention to detail. * Strong organizational skills and the ability to manage multiple requests and deadlines. * Ability to learn complex systems and understand how configuration changes affect client workflows. * Ability to gather requirements, document technical needs, and coordinate work across teams. * Experience with software support, systems analysis, implementation, quality assurance, or technical client services preferred. * Experience with school admissions processes or educational technology is a plus. Salary is $65,000 to $75,000 USD Annually Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Please Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: * Verify that all communications from our recruiting team come from an @banyansoftware.com email address. * Remember, employers will never request payment or banking information during the hiring process. * If you receive a suspicious message, do not respond — instead, forward it to [careers@banyansoftware.com](mailto:careers@banyansoftware.com) and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant. Show more [Apply now >](https://jobicy.com/jobs/156597-client-support-analyst-zap-solutions.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Oct 23 New ### [Technical Solutions Consultant – Americas](https://jobicy.com/jobs/156601-technical-solutions-consultant-americas.md) Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Oct 23 New ### [Technical Director](https://jobicy.com/jobs/156538-technical-director.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Ajax Systems logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/572c9c27-221.png) Ajax Systems Oct 23 New ### [Technical Manager (North)](https://jobicy.com/jobs/156541-technical-manager-north.md) Ajax Systems is an international tech company and the largest manufacturer of security systems in Europe, with over 4.5 million end users and 330K PRO users in more than 180… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Oct 23 New ### [Senior Customer AI Engineer – Token Factory](https://jobicy.com/jobs/156535-senior-customer-ai-engineer-token-factory.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![ICON plc logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/4536bfb1-221-1.jpeg) ICON plc Oct 23 New ### [Controls Engineer II](https://jobicy.com/jobs/151368-controls-engineer-ii.md) The Controls Engineer II, Engineering Services designs and maintains the diagnostic infrastructure ICON’s fleet depends on — building troubleshooting tools, guided diagnostics, telemetry-sourced health monitoring dashboards, and data-driven predictive maintenance… * ![Ramp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7fafb2d0-221.png) Ramp Oct 23 New ### [Technical Consultant, Workday Financials](https://jobicy.com/jobs/153858-technical-consultant-workday-financials.md) About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend… * ![Temporal Technologies logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/491f34a8-221-1.png) Temporal Technologies Oct 23 New ### [Senior Developer Success Engineer – West](https://jobicy.com/jobs/151357-senior-developer-success-engineer-west.md) Summary The Senior Developer Success Engineer – West will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 22 New ### [Customer Support Specialist](https://jobicy.com/jobs/156431-customer-support-specialist-3.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Nebius logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/d90c0566-221.webp) Nebius Oct 22 New ### [Key Customers Solutions Architect MEA](https://jobicy.com/jobs/156382-key-customers-solutions-architect-mea.md) About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from… * ![Vultr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/4089507a-221.jpeg) Vultr Oct 22 New ### [Strategic Technical Account Manager GPU](https://jobicy.com/jobs/156344-strategic-technical-account-manager-gpu.md) Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33… [Browse all jobs](https://jobicy.com/jobs.md)