[All remote jobs](https://jobicy.com/jobs.md)[![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png)](https://jobicy.com/company/ashby.md)[Ashby](https://jobicy.com/company/ashby.md) # Technical Solutions Consultant – Americas Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ashby.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 149,500–224k / yrDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished23 Oct 2026Apply before22 Nov 2026Listing views53Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Ashby is seeking a post-sales Technical Solutions Consultant to help US customers implement and optimize complex SaaS integrations and technical workflows. The role combines technical consulting, implementation, configuration, and customer-facing discovery across IAM, Microsoft 365, Google Workspace, and custom APIs. The consultant will partner closely with Customer Success, Product, and Technical Support while translating reusable solutions into documentation, playbooks, and enablement materials. Success requires strong technical breadth, comfort with ambiguity, end-to-end ownership, and the ability to explain complex concepts to administrators, recruiting operations leaders, and executives. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires hands-on expertise across enterprise integrations and APIs while resolving emerging customer problems without predefined solutions. It also demands confident communication with both technical and non-technical stakeholders in live engagements. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$186,750US market range (per year)$145k–$215k0$236.50k AI insightThe employer discloses an annual base-compensation range of $149,500–$224,000 USD, with a midpoint of $186,750. Estimated US market compensation for a senior post-sales technical solutions consultant is approximately $145,000–$215,000 USD per year; this is an AI estimate, not verified salary research. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical consulting](https://jobicy.com/jobs?search_keywords=Technical%20consulting.md)[SaaS implementation](https://jobicy.com/jobs?search_keywords=SaaS%20implementation.md)[API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Identity and access management](https://jobicy.com/jobs?search_keywords=Identity%20and%20access%20management.md)[Microsoft 365](https://jobicy.com/jobs?search_keywords=Microsoft%20365.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Customer discovery](https://jobicy.com/jobs?search_keywords=Customer%20discovery.md)[Workflow configuration](https://jobicy.com/jobs?search_keywords=Workflow%20configuration.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Solution design](https://jobicy.com/jobs?search_keywords=Solution%20design.md)[Product collaboration](https://jobicy.com/jobs?search_keywords=Product%20collaboration.md) Sample interview questionsHow would you approach an enterprise customer that needs to integrate Ashby with its identity provider and internal HR systems?I would start with discovery to understand the identity provider, HRIS data flows, security requirements, stakeholders, and desired user experience. I would map the target architecture, validate supported integration paths and constraints, configure and test in a controlled environment, then document ownership, rollout steps, and support procedures. Tell us how you explain a complex API or authentication issue to a non-technical recruiting operations leader. I first explain the business impact in plain language, such as which workflow or user group is affected. I then describe the decision needed, provide clear options with trade-offs, and keep technical implementation details available for the administrator who will execute the change. What would you do when a customer requests a configuration that is not yet supported by the product? I would clarify the underlying outcome rather than assuming the requested approach is the only solution. I would identify safe workarounds, communicate limitations transparently, partner with Product on the customer impact and feasibility, and document the outcome so similar requests can be handled consistently. How do you balance live customer problem solving with creating scalable internal enablement? I resolve the immediate customer need while capturing the context, decisions, and repeatable steps during the engagement. Afterward, I convert recurring patterns into a playbook, template, knowledge-base article, or internal training so the team can deliver the solution more efficiently next time. Describe how you would handle a disagreement between a customer expectation set during pre-sales and the product's actual capabilities. I would review the original expectation and validate the current product behavior with the appropriate internal teams. I would communicate the gap directly and constructively, offer viable alternatives or a phased plan, and align internal stakeholders on accountable next steps to preserve trust and avoid repeating the mismatch. Opportunity details ## About this role. Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of [Continuous Improvement](https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement). Coupled with our principle of caring deeply about our customers, we often find ourselves wondering, “How can we deliver a more impactful customer experience?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant function! As a member of our growing Professional Services team (within Ashby’s Customer Success organization), you’ll have the opportunity to ensure customers have the technical support they need to fully optimize their use of Ashby, helping them build deeper integrations and more effective workflows. ### About the Role This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations. ### What you’ll do: * Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations. * Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows. * Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements. * Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations. * Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes. * Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate. ### What success looks like: * Customers receive enterprise-grade technical guidance and configuration support during implementation and post-live optimization activities * Ashby expands its customer offerings while enabling more effective specialization of responsibilities with cross-functional partners like Product and Support * Professional Services opens new revenue streams via defined technical services offerings * Technical workstreams operate collaboratively with core implementation workstreams and customer success motions * Custom solutions are documented and scaled for use with other customers ### You could be great for fit it you: * Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations. * Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product. * Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent). * Love live customer interaction, and enjoy solving problems in real time with users. * Thrive in ambiguity and are resourceful and self-directed — you’re excited to build the solution if it doesn’t yet exist. * Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint. ### You might not be a fit if: * You’re looking for a purely behind-the-scenes role with little customer interaction. * You prefer to specialize in a narrow technical domain rather than working across multiple feature sets. * You want strict role boundaries — this job blends technical depth with customer-facing work, and flexing between both is key. * You’re uncomfortable with ambiguity or iterative problem solving — this role often works in emerging areas without pre-defined solutions. * You rely heavily on handoffs or checklists — success here often requires defining and owning an issue end-to-end, even if it’s messy. ### Our Philosophy Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us: * We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell. * We want to offer deep expertise whenever we interact with prospects and customers. * We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly. * We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) – we’ll get into these and other values during the hiring process. ### The Interview At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety: * 30 min – Recruiter Screen with Talent Team * 45 min – Interview with Head of Professional Services (Hiring Manager) * Take Home Exercise (one week to complete) * 60 min – Interview with Integrations Consultant and Product Manager * Final Round: 30 min – Interview with VP of Customer Success * 30 min – Interview with CEO * 10 min – Closing Questions with Hiring Manager Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position. 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