[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Customer Onboarding Operations Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 108,375–127,500 / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views34Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy seeks an operations leader to make customer onboarding a predictable activation engine for dental practices. The manager owns pre-training readiness, capacity forecasting, scheduling, activation velocity, and resolution of cross-functional bottlenecks. The role leads Leads and Training Coordinators while building performance metrics, operating playbooks, and scalable workflows. It also coordinates complex enterprise and multi-location rollouts to improve time to first value and early-order conversion. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior operational leadership role with responsibility for team performance, capacity decisions, and multi-stage customer activation outcomes. Success requires resolving ambiguity and coordinating many stakeholders while maintaining reliable throughput at scale. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$117,937.50US market range (per year)$105k–$145k0$159.50k AI insightThe employer discloses an annual base compensation range of $108,375–$127,500 USD; the midpoint is $117,937.50 annually. Estimated US market compensation for a customer onboarding operations manager with people leadership and capacity-planning scope is $105,000–$145,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Operations management](https://jobicy.com/jobs?search_keywords=Operations%20management.md)[Capacity planning](https://jobicy.com/jobs?search_keywords=Capacity%20planning.md)[Demand forecasting](https://jobicy.com/jobs?search_keywords=Demand%20forecasting.md)[Training coordination](https://jobicy.com/jobs?search_keywords=Training%20coordination.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Process design](https://jobicy.com/jobs?search_keywords=Process%20design.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Customer activation](https://jobicy.com/jobs?search_keywords=Customer%20activation.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Scheduling systems](https://jobicy.com/jobs?search_keywords=Scheduling%20systems.md)[Performance metrics](https://jobicy.com/jobs?search_keywords=Performance%20metrics.md)[Enterprise implementation](https://jobicy.com/jobs?search_keywords=Enterprise%20implementation.md)[Playbook development](https://jobicy.com/jobs?search_keywords=Playbook%20development.md) Sample interview questionsHow would you define and operationalize customer readiness before training?I would map the prerequisites that materially affect training success, such as equipment setup, stakeholder availability, scheduling confirmation, workflow configuration, and expectation alignment. I would turn these into measurable readiness criteria, establish clear owners and deadlines, and create escalation paths for unresolved blockers. A dashboard would show readiness by account and cohort so the team can act before delays affect activation. How do you approach forecasting training capacity in a scaling onboarding organization? I start with expected customer volume, segmentation, onboarding stage conversion rates, training duration, no-show risk, and available coordinator and trainer hours. I model demand by week and compare it with practical capacity, including buffers for enterprise complexity and variability. I then use the gap analysis to adjust staffing, sequencing, scheduling rules, or customer communications. Describe how you would improve activation velocity without sacrificing customer experience. I would identify the stages creating the longest delays between onboarding, readiness, training, and first order. After measuring cycle times and root causes, I would standardize high-volume workflows, automate status visibility, and prioritize interventions for accounts at risk of stalling. I would track both speed and quality metrics, including time to first value, training completion, first-order conversion, and customer feedback. How would you manage a team of Training Coordinators and Leads around outcomes rather than logistics? I would define a concise scorecard that combines leading indicators, such as readiness completion and scheduling accuracy, with outcome metrics such as activation time and early-order conversion. Regular coaching would use account examples to strengthen prioritization and decision-making, not simply task completion. I would also make ownership boundaries and escalation expectations explicit so the team can operate confidently. What is your approach to coordinating a large multi-location enterprise rollout? I would establish a rollout plan with a shared timeline, site-level readiness milestones, stakeholder map, communication cadence, and risk register. Each location would have clear dependencies and accountable owners, while a central operating view would surface exceptions early. After each rollout wave, I would review results and update the playbook to improve consistency for the next group. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ### About the Role Dandy is hiring a Customer Onboarding Operations Manager to own the operational engine that drives customer activation. This role is not about delivering training — it’s about ensuring customers are truly ready for training, capacity is aligned to demand, and the system consistently converts onboarding into early orders. You will lead the function responsible for pre-training readiness, capacity planning, activation velocity, and operational coordination. Managing a team of Training Coordinators, you will build the systems, playbooks, and forecasting discipline required to ensure every customer reaches first value as quickly and reliably as possible. This is a deeply operational leadership role focused on turning onboarding into a predictable, scalable activation engine. ### What You’ll Do Own Onboarding Readiness * Build and operationalize the readiness model that determines when an account is truly prepared for training * Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.) * Create visibility into readiness gaps and drive resolution before they impact go-live * Partner cross-functionally to eliminate delays between onboarding stages Drive Capacity & Throughput * Forecast training demand and align capacity to support activation goals * Manage scheduling systems to ensure the right training happens at the right time * Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing) * Coordinate complex onboarding logistics for enterprise customers, including large, multi-location group rollouts that require cross-functional alignment, coordinated scheduling, and consistent execution across practices. Lead the Coordinator Function * Manage and develop a team of Leads and Training Coordinators * Define clear ownership of readiness, scheduling, and workflows * Establish performance metrics tied to outcomes (not just logistics) * Build coaching systems to improve decision-making and prioritization Build Systems & Playbooks * Create scalable processes that connect onboarding → readiness → training → activation * Standardize workflows to reduce variability in customer experience * Develop repeatable playbooks for large-scale, multi-location onboarding to ensure coordinated execution and predictable activation across enterprise groups ### What We’re Looking For * 5+ years of operational experience in a scaling environment * Experience leading coordination-heavy or logistics-driven teams * Strong track record of building systems, playbooks, and scalable processes * Comfort owning capacity planning and throughput challenges * Experience coordinating complex, multi-stakeholder projects * Strong data orientation — able to define performance, prioritize work, and improve outcomes * Ability to operate cross-functionally and create clarity across teams * Builder mindset with energy for structuring ambiguity Req ID: J-388 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). Show more [Apply now >](https://jobicy.com/jobs/156635-customer-onboarding-operations-manager.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Hopper logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201020164254-931520.jpg) Hopper Oct 23 New ### [Principal Product Manager, HTS API Marketplace](https://jobicy.com/jobs/156674-principal-product-manager-hts-api-marketplace.md) About the Role We are seeking an exceptional Principal Product Manager to build the HTS API Marketplace — the commercial and developer-facing layer through which enterprise partners access Hopper’s lodging… * ![Collibra logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/25583c1c-221.jpg) Collibra Oct 23 New ### [Manager, Professional Services Federal](https://jobicy.com/jobs/156648-manager-professional-services-federal.md) Joining Collibra’s Professional Services Team At Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption,… * ![ClassDojo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/656b6a00-221.png) ClassDojo Oct 23 New ### [Growth Product Lead, Kids](https://jobicy.com/jobs/156637-growth-product-lead-kids.md) ClassDojo’s goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app… * ![Signifyd logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/9be4f098-221.jpg) Signifyd Oct 23 New ### [Risk Intelligence Manager](https://jobicy.com/jobs/156642-risk-intelligence-manager.md) At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates… * ![Jobber logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/135a74b7-221.jpeg) Jobber Oct 23 New ### [GTM Operations Lead](https://jobicy.com/jobs/156634-gtm-operations-lead.md) Please note the internal job title is: Principal Payments GTM Operations and Strategy Want to build the go-to-market engine for a fast growing payments business? Then Jobber might be the… * ![Luna Physical Therapy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/fcb34e841928-221.webp) Luna Physical Therapy Oct 23 New ### [Regional General Manager, Market Performance Central US](https://jobicy.com/jobs/156618-regional-general-manager-market-performance-central-us.md) Reports to: President Status: Exempt Location: Remote, must reside in our Central US territory (TX, OK, UT, AZ, CO, IL, MN, IA, WI, MO, IN, OH, MI, TN) Pay Grade:… * ![YipitData logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e1bee9df-221.jpg) YipitData Oct 23 New ### [Head of Data Feeds](https://jobicy.com/jobs/156623-head-of-data-feeds.md) About Us: YipitData is the leading market research and analytics firm for the disruptive economy and most recently raised $475M from The Carlyle Group at a valuation of over $1B…. * ![Luna Physical Therapy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/07/fcb34e841928-221.webp) Luna Physical Therapy Oct 23 New ### [Regional General Manager, Market Performance Western US](https://jobicy.com/jobs/156620-regional-general-manager-market-performance-western-us.md) Reports to: President Status: Exempt Location: Remote, must reside in our Western US territory (WA, OR, NV, CA) Pay Grade: 18 Job Summary The Regional General Manager, Market Performance is… * ![Canonical logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b4d068a9-221-1.png) Canonical Oct 23 New ### [Business Services Team Manager](https://jobicy.com/jobs/156580-business-services-team-manager.md) Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives… * ![Zone & Co logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/618aec90-221.png) Zone & Co Oct 23 New ### [Product Director](https://jobicy.com/jobs/156545-product-director.md) Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. We are redefining how finance teams operate by… [Browse all jobs](https://jobicy.com/jobs.md)