[All remote jobs](https://jobicy.com/jobs.md)[![ClassDojo logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/656b6a00-221.png)](https://jobicy.com/company/classdojo.md)[ClassDojo](https://jobicy.com/company/classdojo.md) # IT Lead Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/classdojo.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 157,500–220k / yrDepartment[DevOps & Infrastructure](https://jobicy.com/categories/admin.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. ClassDojo is seeking a hands-on IT Lead to independently own internal IT for approximately 350 employees while reporting to the CTO. The role covers identity and lifecycle automation, a Mac-first MDM fleet, SaaS governance, end-user support, vendor management, IT budgeting, and IT-owned SOC 2 controls. The successful candidate will administer Okta, Google Workspace, Slack, HRIS-driven provisioning, and enterprise AI platforms such as ChatGPT and Claude. This is a senior operational leadership role emphasizing automation, measurable support outcomes, sound security judgment, and concise executive communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThis is a sole-owner IT leadership position supporting a 350-person distributed organization across security-sensitive identity, endpoint, compliance, and support domains. It requires demonstrated ability to automate operations, make independent decisions, and translate technical trade-offs for executives. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$188,750US market range (per year)$160k–$230k0$253.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses two US salary bands based on state: $157,500–$187,000 and $185,000–$220,000 USD. Although the posting does not explicitly state a cadence, yearly pay is inferred from the senior full-time US IT leadership context and the magnitude of the stated ranges. The combined disclosed range is $157,500–$220,000 USD annually, with a midpoint of $188,750; the estimated US market range is $160,000–$230,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [IT operations](https://jobicy.com/jobs?search_keywords=IT%20operations.md)[Okta administration](https://jobicy.com/jobs?search_keywords=Okta%20administration.md)[Google Workspace](https://jobicy.com/jobs?search_keywords=Google%20Workspace.md)[Identity and access management](https://jobicy.com/jobs?search_keywords=Identity%20and%20access%20management.md)[Mac MDM](https://jobicy.com/jobs?search_keywords=Mac%20MDM.md)[Endpoint management](https://jobicy.com/jobs?search_keywords=Endpoint%20management.md)[SaaS governance](https://jobicy.com/jobs?search_keywords=SaaS%20governance.md)[HRIS automation](https://jobicy.com/jobs?search_keywords=HRIS%20automation.md)[Security incident response](https://jobicy.com/jobs?search_keywords=Security%20incident%20response.md)[SOC 2 compliance](https://jobicy.com/jobs?search_keywords=SOC%202%20compliance.md)[IT vendor management](https://jobicy.com/jobs?search_keywords=IT%20vendor%20management.md)[AI platform administration](https://jobicy.com/jobs?search_keywords=AI%20platform%20administration.md)[API automation](https://jobicy.com/jobs?search_keywords=API%20automation.md)[Technical documentation](https://jobicy.com/jobs?search_keywords=Technical%20documentation.md) Sample interview questionsDescribe an HRIS-driven joiner, mover, leaver workflow you built and how you validated that access changes were reliable.I would describe the source-of-truth HRIS events, the identity platform workflows, downstream application provisioning and deprovisioning, exception handling, and audit logs. I would also share measurable outcomes such as reduced onboarding time, fewer access-related tickets, and periodic access-review results. How would you maintain near-complete compliance across a Mac-first fleet while minimizing disruption to employees? I would establish clear enrollment and baseline policies in the MDM, monitor compliance through automated reporting, and use staged deployments for major changes. I would pair enforcement with self-service remediation, transparent employee communication, and documented exception processes for legitimate business needs. What controls would you implement for company-managed ChatGPT and Claude accounts? I would define approved account ownership, SSO and lifecycle integration, user groups, data-handling rules, logging where available, vendor security review, and offboarding controls. I would also provide practical guidance on permitted use cases and regularly review adoption, permissions, and policy exceptions. How do you decide which support requests should be automated or converted into self-service? I would use ticket volume, repeat rate, fulfillment time, risk, and user friction to prioritize work. High-volume, low-risk requests with predictable outcomes are strong automation candidates, and I would measure success through reduced ticket recurrence, faster resolution, and employee satisfaction. How would you explain a security-driven IT decision to executives in two sentences? I would state the business risk in plain language, identify the recommended control and its operational impact, and give a clear decision request. For example: 'We should require phishing-resistant authentication because compromised credentials are our most likely path to unauthorized access; deployment can be completed with minimal employee disruption through staged enrollment and self-service support.' Opportunity details ## About this role. ClassDojo’s goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what’s happening throughout the day through photos, videos, and messages that make parents feel like they’re there. It’s actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people [1]. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and large scale consumer internet companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We’re building a company where the most talented people want to work. We believe you’ll do the best work of your life here—and you’ll pioneer the future of education, too. As IT Lead you are ClassDojo’s IT function; owner & operator, reporting to the CTO, covering identity, devices, SaaS, security operations, vendors, and our AI platforms for roughly 350 people. The function already runs on automation and AI-assisted triage rather than effort. You inherit it with a documented handover, keep it efficient, make it your’s, make it better, and make it legible to people who are not you. What you’ll do: * Own identity and the employee lifecycle: Okta, Google Workspace, and an HRIS-driven pipeline where access changes fire automatically with an audit trail the systems produce. * Own a Mac-first MDM fleet at near-100% coverage, passwordless authentication at 100%, and assist response on security incidents. * Run and own IT operations end to end: onboarding, offboarding, support, and the AI triage and self-service that handle most of it, treating repeat request as a defect to remove. * Govern a 50+ tool SaaS stack, the IT budget and vendors. * Apply governance for Claude and ChatGPT accounts, use AI and automation to take manual work out of IT. * Keep IT-owned SOC 2 controls audit-ready with evidence that comes from the systems. You will be a match if: * You have owned and operated IT alone at 200+ staff, including identity in Okta, Google Workspace, and Slack, and a HRIS-driven lifecycle that ran unattended. * You have owned a production Mac fleet under MDM, including a migration or baseline rebuild * You have administered ChatGPT and Claude (or comparable) for a company, use them daily, and have built automations that replaced manual IT work with a measurable result. * You automate by default: script, API, log, admin console, and you can automate entire request categories. * You have practical security judgment and have worked inside a SOC 2 environment. * You support people directly and well, and can quote your own support numbers. * You write documentation people follow and explain technical decisions to executives in two sentences. * You have an ownership mindset and do not wait for perfect requirements or handoffs. * You live in the US, East or West Coast, and can travel to San Francisco. Bonus – You have experience with: * AWS IAM Identity Center and Terraform, or other config-as-code you could apply to Okta and Google. * Office buildouts, BYOD policy rollouts, international contractors, Windows and ChromeOS [1] Some more context: (If you are on LinkedIn, you will not be able to access the hyperlinks below. Once you click apply, you will be directed to our career website (if you are not on there already) and will be able to access the hyperlinks) * [How ClassDojo Connects Parents, Students, and Teachers](https://www.youtube.com/watch?v=7XBnlzHpXTQ) * “[Whats New on ClassDojo 2023](https://youtu.be/O8Tora5T7O4)” * [TechCrunch Article: Second Act comes with First Profits](https://techcrunch.com/2021/01/26/classdojos-second-act-comes-with-first-profits/) Click [here](https://www.classdojo.com/press/) if you’re interested in learning more about what we’ve been up to. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. We are a distributed company, so we hire regardless of location, as long as you are willing to have significant hours overlap with one of the Americas time zones. ClassDojo takes a number of factors into consideration when determining compensation, including geographic location, experience, and skillset. Salary ranges (United States): CA, WA, NY, NJ, CT states: $185,000 – $220,000 (USD) All other states in the US: $157,500 – $187,000 (USD) #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/156646-it-lead.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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