[All remote jobs](https://jobicy.com/jobs.md)[![Zip logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/72d0c872-221.png)](https://jobicy.com/company/zip.md)[Zip](https://jobicy.com/company/zip.md) # Senior Customer Success Manager – Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/zip.md)ShareRemote from[Israel](https://jobicy.com/job-region/israel.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished23 Oct 2026Apply before22 Nov 2026Listing views58Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Zip is seeking a senior Customer Success Manager functioning as a technical account manager for a portfolio of enterprise procurement-platform customers. The role owns post-implementation technical health, product adoption, enablement, stakeholder alignment, and risk management using customer-health data. It requires close collaboration with Sales, Implementation, Product, and Engineering to translate complex procurement workflows into practical solutions. Candidates need substantial B2B SaaS customer-facing experience, implementation expertise, and familiarity with procurement, ERP, HRIS, CLM, GRC, or workflow tools. Success also depends on advising senior stakeholders and supporting retention through strong customer outcomes and GRR. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, enterprise-facing role that combines strategic customer advisory work with hands-on technical adoption support across complex procurement workflows and integrations. Managing account risk while coordinating multiple internal and customer stakeholders requires strong judgment and prioritization. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$150,000US market range (per year)$125k–$180k0$198.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual cadence and USD estimates are inferred from the senior enterprise SaaS customer-success/technical-account-management scope and the configured US market context. ## Core skills Skills and capabilities most closely associated with this opportunity. [Enterprise Customer Success](https://jobicy.com/jobs?search_keywords=Enterprise%20Customer%20Success.md)[Technical Account Management](https://jobicy.com/jobs?search_keywords=Technical%20Account%20Management.md)[B2B SaaS](https://jobicy.com/jobs?search_keywords=B2B%20SaaS.md)[SaaS Implementation](https://jobicy.com/jobs?search_keywords=SaaS%20Implementation.md)[Procurement](https://jobicy.com/jobs?search_keywords=Procurement.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Health Monitoring](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Monitoring.md)[Risk Management](https://jobicy.com/jobs?search_keywords=Risk%20Management.md)[Workflow Design](https://jobicy.com/jobs?search_keywords=Workflow%20Design.md)[Project Management](https://jobicy.com/jobs?search_keywords=Project%20Management.md)[Product Enablement](https://jobicy.com/jobs?search_keywords=Product%20Enablement.md)[ERP Systems](https://jobicy.com/jobs?search_keywords=ERP%20Systems.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Renewal Strategy](https://jobicy.com/jobs?search_keywords=Renewal%20Strategy.md) Sample interview questionsHow would you develop a success plan for a newly implemented enterprise customer?I would align with executive sponsors and operational owners on target business outcomes, baseline current workflows and adoption, and define measurable milestones for each stakeholder group. I would document owners, risks, enablement needs, and a recurring review cadence, then adjust the plan using product-usage and customer-health data. Describe how you would handle declining adoption in a strategic account. I would first identify the affected users, workflows, and timing through usage data and customer feedback. I would validate root causes with customer champions, create a focused remediation plan such as targeted training or configuration changes, involve internal product or support partners where needed, and track recovery against agreed adoption metrics. How do you translate a customer’s procurement process into product requirements without overpromising? I clarify the business objective, map the current and desired workflow, and separate essential requirements from preferences. I communicate what can be solved through existing configuration, what needs a workaround, and what is appropriate product feedback, while setting transparent timelines and ownership for each next step. What metrics would you use to assess account health for an enterprise SaaS customer? I would combine quantitative indicators such as active-user trends, workflow completion, feature adoption, support volume, and renewal status with qualitative signals from sponsor engagement, champion strength, business-value realization, and organizational changes. The metrics should be tied to the customer’s original outcomes rather than treated as isolated usage numbers. How would you build credibility with Procurement, Finance, and IT stakeholders who have different priorities? I would tailor discussions to each group’s objectives: process compliance and supplier management for Procurement, control and efficiency for Finance, and security, reliability, and integration needs for IT. I would use a shared success plan to show dependencies, facilitate aligned decisions, and communicate progress in business terms relevant to each audience. Opportunity details ## About this role. ### About Zip Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company’s Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. ### Your Role We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement. This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more. ### You Will * Help our largest customers drive procurement success on the Zip platform. * Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis. * Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices. * Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams. * Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty. * Manage customer health and hedge account risks based on data-driven adoption metrics. * Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations. * Train and empower customers to be product specialists to become increasingly self-sufficient for their organization. * Partner with the renewals team to achieve target GRR. * Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement. * Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo! ### Qualifications * 8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit. * Prior SaaS implementation experience * Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools. * Excellent interpersonal skills and ability to establish quick rapport and trust with customers. * Strong project management skills to manage a dynamic customer portfolio. * Creative problem solver while being attentive to details. * Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.). * Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality). ### Nice to Haves * Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles. * Experience with SaaS workflow management tools (low code / no code configuration). * Experience working in a top tier consulting firm or have an MBA. ### Perks & Benefits At Zip, we’re committed to providing our employees with everything they need to do their best work. * 📈 Start-up equity * 🚠 Team building events & happy hours * 🌴 Flexible PTO * 💻 Apple equipment plus home office budget We’re looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn’t exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you! Show more [Apply now >](https://jobicy.com/jobs/156659-senior-customer-success-manager-technical-account-manager.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Instacart logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2023/03/fe39c2bc9bb5ebb0b5e24318b1f3b60d.jpeg) Instacart Oct 23 New ### [Bilingual CX Specialist (French)](https://jobicy.com/jobs/156682-bilingual-cx-specialist-french.md) We’re transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more… * ![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg) Samsara Oct 23 New ### [Enablement Consultant](https://jobicy.com/jobs/156669-enablement-consultant.md) Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 23 New ### [Adoption Strategist – LATAM](https://jobicy.com/jobs/156670-adoption-strategist-latam.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Housecall Pro logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/870ed960-221.jpg) Housecall Pro Oct 23 New ### [Onboarding Specialist (Remote – Mexico)](https://jobicy.com/jobs/156668-onboarding-specialist-remote-mexico.md) Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home… * ![Elevenlabs logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e01b4c5d-221.png) Elevenlabs Oct 23 New ### [Adoption Strategist – APAC](https://jobicy.com/jobs/156604-adoption-strategist-apac.md) About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Oct 23 New ### [Technical Solutions Consultant – Americas](https://jobicy.com/jobs/156601-technical-solutions-consultant-americas.md) Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement. Coupled with our principle… * ![Ashby logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/63864ee6-221.png) Ashby Oct 23 New ### [Manager of Renewals, SMB](https://jobicy.com/jobs/156605-manager-of-renewals-smb.md) Hi, I’m Alex, Head of Contract Management (Renewals) at Ashby. Our Contract Management team plays a critical role in helping customers navigate renewal and commercial conversations thoughtfully, strategically, and wi… * ![Banyan Software logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bf5d3bb2-221.png) Banyan Software Oct 23 New ### [Client Support Analyst – ZAP Solutions](https://jobicy.com/jobs/156597-client-support-analyst-zap-solutions.md) Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires… * ![NetDocuments logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d08d5ca3-221.png) NetDocuments Oct 23 New ### [Renewals Specialist](https://jobicy.com/jobs/156590-renewals-specialist.md) NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails… * ![NetDocuments logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d08d5ca3-221.png) NetDocuments Oct 23 New ### [Associate Renewals Specialist](https://jobicy.com/jobs/156586-associate-renewals-specialist.md) NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails… [Browse all jobs](https://jobicy.com/jobs.md)