[All remote jobs](https://jobicy.com/jobs.md)[![Samsara logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/dd26f5ca-221.jpg)](https://jobicy.com/company/samsara.md)[Samsara](https://jobicy.com/company/samsara.md) # Enablement Consultant Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/samsara.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished23 Oct 2026Apply before22 Nov 2026Listing views59Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Samsara is seeking an Enablement Consultant to help B2B customers deploy and adopt its IoT operations platform. The role combines customer success, implementation management, technical product training, and cross-functional coordination with Sales, Support, Sales Engineering, and Product. The consultant will create launch plans, monitor adoption and account health, facilitate workshops, and resolve customer challenges across multiple concurrent engagements. Candidates need at least two years of relevant customer success, account management, or consulting experience, strong bilingual Spanish and English communication, and comfort working with technical SaaS products. This is a high-visibility, fast-paced remote role restricted to Mexico, with a Monterrey location requirement or relocation expectation. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires managing parallel implementations for complex operational customers while translating technical capabilities for both executives and frontline users. High internal visibility, changing priorities, and cross-functional coordination make stakeholder management and prioritization especially demanding. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$42,000US market range (per year)$30k–$55k0$60.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary range is disclosed. The figures are estimated annual USD market compensation for a mid-level bilingual customer success and implementation consultant in Mexico and are not employer-provided. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success](https://jobicy.com/jobs?search_keywords=Customer%20Success.md)[SaaS Implementation](https://jobicy.com/jobs?search_keywords=SaaS%20Implementation.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Product Adoption](https://jobicy.com/jobs?search_keywords=Product%20Adoption.md)[Account Health Management](https://jobicy.com/jobs?search_keywords=Account%20Health%20Management.md)[Bilingual Communication](https://jobicy.com/jobs?search_keywords=Bilingual%20Communication.md)[Spanish](https://jobicy.com/jobs?search_keywords=Spanish.md)[English](https://jobicy.com/jobs?search_keywords=English.md)[Technical Product Training](https://jobicy.com/jobs?search_keywords=Technical%20Product%20Training.md)[Workshop Facilitation](https://jobicy.com/jobs?search_keywords=Workshop%20Facilitation.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Cross-Functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-Functional%20Collaboration.md)[Project Prioritization](https://jobicy.com/jobs?search_keywords=Project%20Prioritization.md)[IoT Platforms](https://jobicy.com/jobs?search_keywords=IoT%20Platforms.md)[Customer Success Platforms](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Platforms.md) Sample interview questionsHow would you structure an implementation plan for a new Samsara customer with several operational teams?I would begin with discovery to understand business objectives, workflows, stakeholders, technical dependencies, and success metrics. I would then create a phased launch plan with owners, milestones, training sessions, adoption targets, and a regular communication cadence. Throughout deployment, I would review risks and usage data with the customer and internal partners, adjusting the plan to accelerate time to value. Describe how you would explain a technical IoT platform capability to both an executive sponsor and a frontline user. For an executive, I would connect the capability to measurable business outcomes such as safety, utilization, compliance, or cost reduction. For frontline users, I would demonstrate the relevant workflow in plain language and use practical scenarios from their daily work. I would confirm understanding through questions, hands-on practice, and follow-up documentation tailored to each audience. How do you prioritize when several customers have urgent requests at the same time? I assess urgency, customer impact, implementation risk, contractual commitments, and available internal resources. I communicate clear expectations and next steps to every customer, escalate critical issues early, and use a structured tracker to protect key milestones. If priorities conflict, I align with my manager and cross-functional owners rather than allowing important work to become invisible. Tell us about a time you addressed low product adoption after a customer launch. I would first review usage data and speak with administrators and end users to identify whether the barrier was training, workflow fit, configuration, or stakeholder alignment. Based on the findings, I would create a targeted adoption plan, such as role-based training, revised success milestones, executive check-ins, or in-product guidance. I would measure progress against agreed adoption indicators and share results with the customer to reinforce value. How would you handle a frustrated customer who believes a technical issue is blocking their operations? I would acknowledge the operational impact, gather the facts calmly, and establish a clear ownership and communication cadence. I would engage the appropriate Support or Engineering partners with a concise problem statement, priority level, and customer context, while keeping the customer informed of progress and realistic timelines. After resolution, I would review the root cause and preventive actions to rebuild trust. Opportunity details ## About this role. Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a fast growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer’s business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices. This is a remote position open to candidates residing in Mexico. You should apply if: * You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. * You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. * You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. * You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. * You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: * Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform * Manage the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment * Create launch plans and a roadmap to increase product usage * Track implementation progress, participation, product adoption, and account health * Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers and day-to-day users of the system across numerous use cases * Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers * Deeply understand the Samsara platform’s capabilities and explain them to customers of all types * Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: * 2+ years of experience in a senior Customer Success, account management, or consulting role. SaaS experience preferred * Bilingual (Spanish and English) is required * Strong spoken and written language skills for working with multiple teams and publishing documentation * This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence * Experience supporting or working with technical products * Diplomacy, tact, and poise under pressure when working through customer issues * Bachelor’s degree from a 4-year institution * Candidate must be based in Monterrey, N.L., or willing to relocate An ideal candidate also has: * Strong bias for action, the ability to think big, with insistence on high standards * Experience facilitating workshops with senior stakeholders and operational teams. * Strong executive presence and ability to influence cross-functional leaders. * Excellent communication, facilitation, and stakeholder management skills. * Proven track record of building trust and communicating effectively with a wide variety of stakeholders: Executives, Day-to-day users of our software * Experience serving a large and complex customer base in B2B SaaS * Thrives in an unstructured, fast-paced, and change-heavy environment * Experience working with different countries of the LATAM regions preferred, but not required * Experience working in Tech Touch Engagements * Experience using Customer Success Platforms Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why [our rewards](https://www.samsara.com/company/careers/benefits) are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [accessibleinterviewing@samsara.com](mailto:accessibleinterviewing@samsara.com) or [click here](https://forms.gle/DrM6DFQUiSgfPtCVA) if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use [Tofu](https://hiretofu.com/privacyPolicy), a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s [Candidate Privacy Notice](https://www.samsara.com/legal/candidate-privacy-notice) for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our [blog post here](https://samsara.com/blog/avoiding-fake-job-offers). Show more [Apply now >](https://jobicy.com/jobs/156669-enablement-consultant.md) > Annual salary information is not provided for this position. 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