[All remote jobs](https://jobicy.com/jobs.md)[![Twilio logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/WRILS-201023175858-722503.jpg)](https://jobicy.com/company/twilio.md)[Twilio](https://jobicy.com/company/twilio.md) # Principal Presales Engineer, Product Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/twilio.md)ShareRemote from[Brazil](https://jobicy.com/job-region/brazil.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceDirectorPublished24 Oct 2026Apply before23 Nov 2026Listing views53Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Twilio is seeking a principal-level presales engineer to lead technical validation for complex, multi-product customer opportunities in Brazil. The role combines solution architecture, value-based selling, stakeholder influence, and feedback to product and R&D teams. The successful candidate will design secure messaging and conversational-AI solutions using APIs, webhooks, and backend technologies such as Node.js or Python. Professional fluency in Portuguese and English is required, while Spanish and CPaaS experience are preferred. This is a remote role with approximately 15% travel for customer and team connection. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a principal presales role requiring deep technical architecture skills alongside executive-level communication and influence in complex enterprise sales cycles. Success depends on independently shaping technical strategy across sales, product, engineering, and customer stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$100,000US market range (per year)$80k–$130k0$143k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The yearly cadence and USD figures are AI estimates for a principal-level presales engineering role in Brazil and are not employer-provided pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [Presales engineering](https://jobicy.com/jobs?search_keywords=Presales%20engineering.md)[Solution architecture](https://jobicy.com/jobs?search_keywords=Solution%20architecture.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Large language models](https://jobicy.com/jobs?search_keywords=Large%20language%20models.md)[REST APIs](https://jobicy.com/jobs?search_keywords=REST%20APIs.md)[Webhooks](https://jobicy.com/jobs?search_keywords=Webhooks.md)[Node.js](https://jobicy.com/jobs?search_keywords=Node.js.md)[Python](https://jobicy.com/jobs?search_keywords=Python.md)[Messaging platforms](https://jobicy.com/jobs?search_keywords=Messaging%20platforms.md)[Event-driven architecture](https://jobicy.com/jobs?search_keywords=Event-driven%20architecture.md)[Technical sales](https://jobicy.com/jobs?search_keywords=Technical%20sales.md)[Value selling](https://jobicy.com/jobs?search_keywords=Value%20selling.md)[Portuguese](https://jobicy.com/jobs?search_keywords=Portuguese.md)[English](https://jobicy.com/jobs?search_keywords=English.md) Sample interview questionsHow would you design a scalable conversational AI solution using Twilio and an LLM provider?I would begin by defining the customer journeys, channels, compliance requirements, expected traffic, and escalation paths. I would design an event-driven architecture that connects Twilio messaging or voice services to an orchestration layer, the LLM provider, knowledge sources, observability tooling, and a human-agent handoff. I would validate rate limits, retries, idempotency, security controls, latency, and cost before presenting a phased implementation plan. Describe how you secure a technical win during a complex enterprise sales cycle. I align early with the account team on business outcomes, decision criteria, stakeholders, risks, and a mutual technical validation plan. I translate discovery findings into a solution architecture, targeted demonstration, and proof-of-value with measurable acceptance criteria. Throughout the cycle, I document decisions, address technical objections, and ensure the proposed design can scale into a long-term adoption roadmap. What considerations are important when designing high-throughput messaging architectures? I assess throughput limits by channel and geography, consent and compliance requirements, sender configuration, deliverability, message segmentation, and opt-out handling. The architecture should include queues, back-pressure controls, idempotency keys, retry policies with exponential backoff, dead-letter handling, and monitoring for delivery and error rates. I also define fallback paths and operational runbooks for failures or provider disruptions. How do you explain a complex API-based architecture to executive stakeholders? I avoid starting with implementation details and instead connect the architecture to business outcomes such as faster customer response, improved conversion, reliability, and controlled operational risk. I use a simple visual flow, clarify major trade-offs, and quantify expected value where possible. Technical details remain available for engineering reviewers, while executives receive a clear decision-oriented narrative. How would you turn customer technology patterns into useful product feedback? I would capture recurring integration barriers, feature requests, competitive signals, usage patterns, and implementation outcomes in a structured format. I would distinguish isolated requests from repeatable market needs and include customer impact, affected personas, and supporting technical evidence. Then I would work through established GTM and product-development processes to prioritize actionable insights with Product and R&D. Opportunity details ## About this role. Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to[hundreds of thousands of businesses](https://customers.twilio.com/)and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to [remote-first work](https://www.twilio.com/en-us/blog/open-work), and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer, Product Specialist. About the job This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy. Responsibilities In this role, you’ll: * Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI * Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win * Support core sales and solutions engineering team members on value-selling strategies and complex solution sales * Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption. * Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles. * Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs). * Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language. * Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks. * Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience. * Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization. * Ability to communicate complex technical concepts clearly to technical and executive audiences. * Strong collaboration and influencing skills across sales, engineering, and product stakeholders. Desired: * Experience working in an overlay or specialist pre-sales capacity. * Experience collaborating with Product on roadmap or positioning. * Prior exposure to Twilio products or other CPaaS platforms. * Business-level proficiency in Spanish. Location This role will be remote, and based in Brazil. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call [Twilio Magic](https://www.twilio.com/company/values). Additionally, we empower employees to build [positive change in their communities](https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn’t what you’re looking for, [please consider other open positions.](https://www.twilio.com/company/jobs#open-positions) . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @[twilio.com](http://twilio.com) email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more [Apply now >](https://jobicy.com/jobs/156802-principal-presales-engineer-product-specialist.md) > Annual salary information is not provided for this position. 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