[All remote jobs](https://jobicy.com/jobs.md)[![Motive logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5cfcac16-221.jpg)](https://jobicy.com/company/motive.md)[Motive](https://jobicy.com/company/motive.md) # Customer Success Manager, Enterprise Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/motive.md)ShareRemote from[Mexico](https://jobicy.com/job-region/mexico.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished24 Oct 2026Apply before23 Nov 2026Listing views44Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Motive is seeking an enterprise Customer Success Manager to manage and grow a book of business in Mexico. The role owns customer adoption, retention, renewals, expansion opportunities, training, and best-practice guidance across the Motive platform. It requires close coordination with Sales, Implementation Consultants, and Support while handling a high volume of customer communications and escalations. Candidates need at least two years of CSM-equivalent experience with renewal ownership, strong client relationship skills, and bilingual Spanish and English fluency. Logistics experience and prior sales exposure are advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a commercially accountable enterprise CSM role with responsibility for renewals, expansion, customer health, and issue resolution. Managing a large communication volume across Mexican and US customer relationships adds operational and cross-cultural complexity. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$65,000US market range (per year)$55k–$80k0$88k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The yearly cadence and USD 65,000 midpoint are inferred estimates for an experienced bilingual enterprise Customer Success Manager serving Mexico; the estimated annual market range is USD 55,000–80,000. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success management](https://jobicy.com/jobs?search_keywords=Customer%20success%20management.md)[Enterprise account management](https://jobicy.com/jobs?search_keywords=Enterprise%20account%20management.md)[Customer retention](https://jobicy.com/jobs?search_keywords=Customer%20retention.md)[Renewal management](https://jobicy.com/jobs?search_keywords=Renewal%20management.md)[Revenue expansion](https://jobicy.com/jobs?search_keywords=Revenue%20expansion.md)[Client relationship management](https://jobicy.com/jobs?search_keywords=Client%20relationship%20management.md)[Product adoption](https://jobicy.com/jobs?search_keywords=Product%20adoption.md)[Customer training](https://jobicy.com/jobs?search_keywords=Customer%20training.md)[Customer health management](https://jobicy.com/jobs?search_keywords=Customer%20health%20management.md)[Support escalation management](https://jobicy.com/jobs?search_keywords=Support%20escalation%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Spanish-English bilingual communication](https://jobicy.com/jobs?search_keywords=Spanish-English%20bilingual%20communication.md)[Sales partnership](https://jobicy.com/jobs?search_keywords=Sales%20partnership.md)[Logistics industry knowledge](https://jobicy.com/jobs?search_keywords=Logistics%20industry%20knowledge.md) Sample interview questionsHow have you managed a book of business while remaining accountable for renewals?I segment accounts by renewal date, revenue risk, adoption level, and strategic potential. I establish success plans and executive touchpoints early, monitor health indicators consistently, and address risks well before renewal discussions begin. Describe how you would improve adoption for an enterprise customer that is not realizing value from the platform. I would first diagnose the gap through usage data and conversations with administrators and end users. Then I would align on desired business outcomes, create a targeted enablement plan, assign accountable stakeholders, and review progress against measurable adoption milestones. How do you handle an urgent customer escalation involving multiple internal teams? I clarify the business impact, document the issue and desired outcome, and bring the right Support, Product, or Implementation stakeholders together quickly. I set clear ownership and update cadence, keep the customer informed transparently, and confirm resolution and preventive next steps afterward. How do you identify expansion opportunities without making the customer relationship feel overly sales-driven? I focus on the customer's operational goals and identify product capabilities that can solve an unmet need or extend proven value. When there is a clear fit, I share the evidence with the customer and partner with Sales on a consultative, outcome-based expansion conversation. How would you work effectively with customers based in both Mexico and the United States? I would adapt my communication style, language, meeting cadence, and stakeholder engagement to each customer's preferences while maintaining consistent service standards. Bilingual communication and careful alignment on goals, timelines, and decision-making processes help build trust across both markets. Opportunity details ## About this role. Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit [gomotive.com](http://gomotive.com) to learn more. ### About the Role: As a Customer Success Manager – Mexico, you will report to the Director, Customer Success, and be the face of Motive to our customers within Mexico. The CSM ensures that the customer realizes value from our solutions, helping customer leadership drive adoption and providing guidance in best practices around the use of our solutions. The CSM will take accountability in helping customers and internal cross functional teams find solutions to any issues that arise during the complete lifecycle of the customer using our solutions. ### What You’ll Do: * Own a book of business with existing customers for expansion and renewals * Ensure consistent retention of revenue and renewal of all accounts * Own adoption, training, and development of best practices * Maintain high levels of customer satisfaction and nurture client health * Identify paths for the customer to realize value from the entire Motive platform * Help customers navigate our internal processes, including support tickets. * Help customers to escalate support issues correctly if needed * Handle a large volume of email, chat, and phone conversations * Work with the sales team and Implementation Consultants to ensure a seamless handoff ### What We’re Looking For: * 3+ years prior experience in a customer-facing role * 2+ years prior experience as a CSM or equivalent (owning a renewal target) * Bilingual fluency in Spanish and English required * Ownership of revenue and renewals for a named book of business * Experience working with accounts based in both Mexico and US a plus * Ability to build and maintain relationships with clients and their key personnel * Receptive to feedback, willingness to learn and embrace continuous improvement * Resilient in capacity to deal with pressure and the demands of a fast-paced workplace * Ability to plan ahead and be resourceful * Strong sense of ownership for the product * Logistics experience is a big plus * Prior sales experience a plus Creating a diverse and inclusive workplace is one of Motive’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice [here](https://drive.google.com/file/d/1X9AbvQHki8zZCyjDjip1g0NtdZHcykJc/view?usp=drive_link). UK Candidate Privacy Notice [here](https://drive.google.com/file/d/1nqdWTJ7WJJikhj1Yhlo4jxDRA_6yXZbd/view). The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive’s policy to require that employees be authorized to receive access to Motive products and technology. Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law. Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices. Show more [Apply now >](https://jobicy.com/jobs/156855-customer-success-manager-enterprise.md) > Annual salary information is not provided for this position. 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