[All remote jobs](https://jobicy.com/jobs.md)[![Kong Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/03/f43352b801f4c6854ba70c5f70cec7cd.jpeg)](https://jobicy.com/company/kong-inc.md)[Kong Inc.](https://jobicy.com/company/kong-inc.md) # Staff Customer Success Manager, UK Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/kong-inc.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished25 Oct 2026Apply before24 Nov 2026Listing views35Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Kong is hiring a senior individual-contributor Customer Success Manager to lead strategic post-sales relationships for customers in the UK. The role focuses on adoption, value realization, retention-risk mitigation, renewals, and expansion across Kong's API and AI connectivity platform. The successful candidate will build success plans, map executive stakeholders, use customer-health data, and lead executive business reviews. Strong technical product fluency, commercial judgment, and collaboration with account teams and partners are central to success. English is required, while French, German, or Spanish proficiency is advantageous. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a staff-level customer success role managing complex organizations, executive stakeholders, renewal risk, and expansion opportunities. It requires a blend of technical platform knowledge, commercial acumen, analytical discipline, and confident executive communication. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$170,000US market range (per year)$145k–$195k0$214.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. Estimated annual USD market compensation for a staff-level customer success manager in a technical SaaS environment is approximately $145,000–$195,000, with a midpoint of $170,000; this is an AI estimate, not employer-provided pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Customer Expansion](https://jobicy.com/jobs?search_keywords=Customer%20Expansion.md)[Executive Stakeholder Management](https://jobicy.com/jobs?search_keywords=Executive%20Stakeholder%20Management.md)[Value Realization](https://jobicy.com/jobs?search_keywords=Value%20Realization.md)[Success Planning](https://jobicy.com/jobs?search_keywords=Success%20Planning.md)[QBR Facilitation](https://jobicy.com/jobs?search_keywords=QBR%20Facilitation.md)[Customer Health Analytics](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Analytics.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Tableau](https://jobicy.com/jobs?search_keywords=Tableau.md)[API Platform Knowledge](https://jobicy.com/jobs?search_keywords=API%20Platform%20Knowledge.md)[Risk Mitigation](https://jobicy.com/jobs?search_keywords=Risk%20Mitigation.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you create a success plan for a new enterprise customer adopting Kong?I would begin by confirming the customer's priority use cases, target business outcomes, executive sponsors, technical owners, and adoption timeline. I would translate these into measurable milestones, define health indicators and risks, assign accountable stakeholders, and review progress regularly with the account team and customer. Describe how you would handle a customer with declining usage before a renewal. I would validate the usage trend and segment it by product, team, and use case to identify the underlying cause. I would then engage the right customer stakeholders, align on a recovery plan with clear actions and success measures, involve technical or executive resources as needed, and maintain a transparent renewal-risk forecast. How do you run an effective executive business review? I anchor the review on the customer's strategic goals rather than product activity alone. I present measurable value achieved, adoption and health insights, risks, upcoming priorities, and recommended actions, then gain alignment from executive stakeholders on owners and timelines. How would you identify an expansion opportunity without making the engagement feel overly sales-driven? I would use discovery questions, stakeholder mapping, and product-utilization data to understand unmet needs and adjacent teams with relevant use cases. If Kong can address a documented business objective, I would quantify the potential value and collaborate with the account team to propose a customer-centered solution. What metrics would you use to assess the health of a strategic SaaS customer? I would combine product adoption and utilization trends with attainment of agreed outcomes, stakeholder engagement, support signals, sentiment, renewal timing, and commercial relationship strength. The exact weighting would depend on the customer's use case and maturity, with leading indicators used to surface risk early. Opportunity details ## About this role. Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. ### Staff Customer Success Manager About the Role: As a Staff/Senior Customer Success Manager, you will set the standard of what great looks like in our CS organisation. You will master your craft by focusing on the disciplined execution of the Customer Post-Sales Process, directly driving adoption, expansion, and risk mitigation. This role is strategic, requiring you to blend technical knowledge with an executive mindset to deliver exceptional business value. What You’ll Do: * Drive Strategic Customer Success: Develop comprehensive success plans covering use cases, roadmaps, and positive business outcomes. * Value realization: Take customers through a value-based engagement model, and gain a clear understanding of Kong’s impact on their business. * Navigate Complex Organizations: Map customer organizations by building power and influence charts to identify key champions and decision-makers. * Leverage Partner Ecosystems: Utilize partners to uncover new personas within the customer organization and expand stakeholder alignment. * Harness Data & Analytics: Use utilization metrics, Leading Indicators, and tools like Tableau, SFDC, Clari, and Hex to monitor health, identify risks, and extract actionable insights. * Master the Message: Run impactful QBRs/EBRs by adopting an executive mindset, clearly articulating the value of the Kong platform in alignment with the customer’s business needs. * Command the Platform: Confidently articulate the unique value of Kong’s components (Dedicated Cloud Gateway, API Gateway, AI Gateway, Mesh Manager, etc.). * Manage Renewals & Forecasting: Collaborate closely with the broader account team to validate renewal timelines, surface cross-sell opportunities, and maintain strong SFDC hygiene What You’ll Bring: * Grit & Determination: Customer obsession and the resilience to bounce back from setbacks, relentlessly pursuing customer goals and overcoming issues. * Curiosity: An inquisitive mindset paired with active listening and probing skills to ask layered, open-ended questions that uncover root causes. * Team-Oriented Mindset: A deeply collaborative approach to achieving shared company goals, rather than focusing solely on individual wins. * Prioritisation: Experience managing multiple customers at a time while focusing on attention to detail and delivering results across multiple initiatives, such as driving expansion, customer satisfaction, feature adoption, and retention. * Languages: Fluent English is essential, fluency in French, German or Spanish is highly beneficial. #LI-TR1 About Kong: Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com). Show more [Apply now >](https://jobicy.com/jobs/156921-staff-customer-success-manager-uk.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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