[All remote jobs](https://jobicy.com/jobs.md)[![Roofr logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/03/1a4a90db-221.jpg)](https://jobicy.com/company/roofr.md)[Roofr](https://jobicy.com/company/roofr.md) # Onboarding Manager, Bilingual (English/Spanish) – Contract Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/roofr.md)ShareRemote from[LATAM](https://jobicy.com/job-region/latam.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentContractExperienceOpen levelPublished25 Oct 2026Apply before24 Nov 2026Listing views33Application actions0Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Roofr is hiring a bilingual English/Spanish Onboarding Manager on a contract basis to guide new SaaS customers from account setup through adoption and handoff to Customer Success. The role manages many concurrent customer implementations, combining individual sessions with scalable group training and webinars. Success depends on helping roofing-business customers, including less technical users, become confident and self-sufficient in the Roofr platform. The manager will partner with Sales, Account Setup, Retention, Product, and Customer Success to improve onboarding workflows and customer outcomes. This is a remote LATAM role requiring strong Spanish fluency, customer-facing presentation ability, organization, and ownership. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position requires simultaneously managing high-volume onboarding programs, adapting training for customers with varied technical maturity, and coordinating clean handoffs across several teams. It also demands bilingual facilitation and measurable adoption outcomes in a fast-growing SaaS environment. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$37,500US market range (per year)$30k–$50k0$55.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD estimate is an inferred market range for a bilingual SaaS onboarding manager working remotely in LATAM on a contract basis; actual rates may vary by country, engagement scope, and experience. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Spanish fluency](https://jobicy.com/jobs?search_keywords=Spanish%20fluency.md)[English fluency](https://jobicy.com/jobs?search_keywords=English%20fluency.md)[Account setup](https://jobicy.com/jobs?search_keywords=Account%20setup.md)[Product training](https://jobicy.com/jobs?search_keywords=Product%20training.md)[Webinar facilitation](https://jobicy.com/jobs?search_keywords=Webinar%20facilitation.md)[Customer adoption](https://jobicy.com/jobs?search_keywords=Customer%20adoption.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Workflow optimization](https://jobicy.com/jobs?search_keywords=Workflow%20optimization.md)[Presentation skills](https://jobicy.com/jobs?search_keywords=Presentation%20skills.md)[Time management](https://jobicy.com/jobs?search_keywords=Time%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md) Sample interview questionsHow do you prioritize a large portfolio of onboarding customers with different levels of urgency and engagement?I segment customers by implementation stage, adoption risk, business impact, and upcoming milestones. I use standardized touchpoints and group training for repeatable needs, while reserving focused 1:1 time for complex configurations or customers showing low engagement. How would you help a roofing-business customer who is unfamiliar with CRM technology become comfortable using Roofr? I would begin with their current workflow and immediate business goals rather than leading with features. I would introduce a small number of high-value actions, demonstrate them in the customer’s context, confirm understanding through practice, and set clear next steps that build confidence over time. Describe how you would measure whether an onboarding program is successful. I would track time to go-live, completion of key setup milestones, attendance and engagement in training, feature adoption, and readiness for handoff. I would also collect customer feedback and analyze recurring friction points to improve both the training content and the onboarding process. How do you keep a handoff to Customer Success clean and useful? I document the customer’s goals, configuration decisions, training completed, adoption progress, stakeholders, risks, and agreed next steps. Before handoff, I confirm the customer understands who their ongoing contact is and align with the Customer Success Manager on priorities that need continued attention. Tell us about a time you improved a repeatable customer-facing process. In a high-volume environment, I would review recurring questions, drop-off points, and feedback from live sessions to identify patterns. I would then create scalable resources such as structured checklists, targeted training modules, or webinar content, test the change against adoption metrics, and refine it based on results. Opportunity details ## About this role. At Roofr, we’re obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That’s what makes Roofr’s CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutions—along with payments, material ordering, and more—into a seamless, powerful platform. With a clear roadmap ahead, we’re excited to continue expanding and leading the market with innovative products. We have an amazing culture, strong financials, and best-in-class company metrics. It’s an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact. This position is for an existing vacancy. ***A quick note: some of our emails may be filtered into your spam/junk folder. Please check there regularly for any communications from us, including interview scheduling, next steps, and updates on your application. If you find one of our emails in spam, please mark it as “Not Spam” to help ensure future messages reach your inbox.*** Roofr is growing our Onboarding team, and we’re looking for a Spanish-speaking Onboarding Manager (contract) to own the most important window in a customer’s journey: the moment they sign to the moment they’re live, confident, and getting real value from Roofr. We onboard hundreds of new customers every month across multiple products. Many of them run established roofing businesses but are new to technology, which means the way you show up matters as much as what you know. This role is built for someone who thrives in high-volume environments, believes great onboarding creates the conditions for everything that comes after, and finds real satisfaction in watching a customer go from uncertain to capable. Your goal is simple: help customers feel the difference Roofr makes in their business as quickly as possible, and make sure getting there doesn’t feel overwhelming. We pay attention to two things to know we’re on track: how much of what a customer set out to use in Roofr they’re actually working with day-to-day, and whether they’d say the onboarding experience genuinely helped them. Those signals tell us where customers are thriving and where we can do better. They’re our compass. ### What You’ll Do: * Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager. * Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training. * Guide customers through Roofr in a way that’s practical, confidence-building, and tailored to their unique business workflows, goals, and level of technical experience. * Drive customers to a clear graduation milestone: they’re live, self-sufficient, and ready for handoff to their Customer Success Manager.. * Work closely with the Account Setup Team as an onboarding consultant, ensuring Roofr is configured to reflect each customer’s real needs and lay the foundation for strong adoption. * Deliver engaging live training sessions and group webinars that drive real adoption, not just familiarity. * Partner cross-functionally with Sales, Account Management, Retention, Product, and the Customer Success team to surface friction, close gaps, and ensure every handoff is clean. * Contribute to the design and continuous improvement of Roofr’s onboarding playbook, building something that scales, not just something that works today. * Act as a trusted guide during a high-stakes window, helping customers prioritize, build good habits, and set themselves up for long-term success in Roofr. ### What You’ll Bring to the Role: * Fluent in Spanish (written and spoken) * 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment * Experience working in a fast-paced, high-growth startup environment * Strong communication and presentation skills across live calls, video meetings, email, and webinars * Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level * Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations * Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes * High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently * Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience ### Who You Are: * A true customer advocate * Highly organized and results-oriented * Detail-obsessed (in the best way) * You know how to adapt your approach depending on who’s in front of you. * You are always looking for ways to improve and scale what works * Tech-savvy and comfortable learning new tools quickly Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact. 🏠 What we offer (US + Canada) When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 🏝️ Vacation/Paid Time Off: * 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging – we will see you in week 2! * 1 Friday off per month (we call those our laundry days!) * Company wide paid shutdown for the week between Christmas and New Years * Flexible time off * 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada * RRSP/401k match * Generous Parental Leave policy 🤝 Perks: * We host an annual company retreat with great team building activities * Ample learning and development opportunities to continue growing your career * Home office setup stipend * Internet and phone allowance * Remote first culture * Weekly Friday paydays! 🤖 AI Notice At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you. Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too. And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️ ⚠️ Important Notice We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls. To ensure your application is legitimate, please apply directly through our official careers page: [https://roofr.com/careers](https://roofr.com/careers). If you receive any suspicious messages or have questions, reach out to us at talent@roofr.com. Your safety and security are important to us — thank you for your vigilance! Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Show more [Apply now >](https://jobicy.com/jobs/156954-onboarding-manager-bilingual-english-spanish-contract.md) > Annual salary information is not provided for this position. 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