[All remote jobs](https://jobicy.com/jobs.md)[![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg)](https://jobicy.com/company/thumbtack.md)[Thumbtack](https://jobicy.com/company/thumbtack.md) # Senior Automation & Process Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/thumbtack.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished25 Oct 2026Apply before24 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Thumbtack is seeking a senior operations specialist to redesign service workflows and deliver AI-enabled automation across customer and professional support journeys. The role owns initiatives end to end, from opportunity discovery and future-state process design through implementation, testing, launch, and measurement. It partners closely with service operations, Business Applications, QA, Analytics, Data Science, Enablement, and frontline teams. Success depends on creating step-change improvements in resolution speed, service quality, scalability, and operational effectiveness. This is a remote, full-time position intended for candidates in the Philippines. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role requires independently delivering ambiguous 0-to-1 transformation initiatives while coordinating multiple operational and technical stakeholders. It combines process engineering, AI automation knowledge, analytical measurement, and organizational change leadership. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$30,000US market range (per year)$22k–$42k0$46.20k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual USD figures are AI-generated estimates for a senior remote service-operations and automation specialist based in the Philippines; the yearly cadence is inferred from the full-time professional role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Service operations](https://jobicy.com/jobs?search_keywords=Service%20operations.md)[Workflow design](https://jobicy.com/jobs?search_keywords=Workflow%20design.md)[Automation strategy](https://jobicy.com/jobs?search_keywords=Automation%20strategy.md)[Artificial intelligence](https://jobicy.com/jobs?search_keywords=Artificial%20intelligence.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Agent assist](https://jobicy.com/jobs?search_keywords=Agent%20assist.md)[Self-service systems](https://jobicy.com/jobs?search_keywords=Self-service%20systems.md)[Program management](https://jobicy.com/jobs?search_keywords=Program%20management.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Performance metrics](https://jobicy.com/jobs?search_keywords=Performance%20metrics.md)[Change management](https://jobicy.com/jobs?search_keywords=Change%20management.md)[Customer experience strategy](https://jobicy.com/jobs?search_keywords=Customer%20experience%20strategy.md)[Continuous improvement](https://jobicy.com/jobs?search_keywords=Continuous%20improvement.md) Sample interview questionsDescribe a 0-to-1 service-operations initiative you led from discovery through launch.I would explain the customer or operational problem, the evidence gathered from frontline teams and data, the future-state workflow I designed, and how I coordinated implementation. I would quantify the outcome through measures such as resolution time, contact rate, quality, cost, or adoption. How do you decide whether a service problem should be addressed through policy, process redesign, automation, or a combination? I first map the end-to-end journey and identify the root cause rather than automating a broken step. I then evaluate customer impact, operational risk, volume, decision complexity, and maintainability to select the right mix of policy changes, simplified workflow, and automation. How would you validate an AI agent-assist or self-service solution before scaling it? I would define clear success and safety metrics, pilot with a representative segment, and compare results with a baseline. I would review accuracy, escalation patterns, customer outcomes, agent feedback, compliance risks, and operational impact before iterating and expanding rollout. How do you align frontline teams, analytics, QA, and technical partners on a process transformation? I create a shared problem statement, customer journey, target metrics, decision log, and delivery plan. Regular working sessions ensure each group contributes its expertise, while transparent trade-offs and pilot results keep stakeholders aligned on the intended business outcome. Which metrics would you use to measure the impact of an automation initiative in customer support? I would use a balanced scorecard including resolution time, first-contact resolution, containment or deflection rate, transfer rate, quality assurance results, customer satisfaction, repeat contacts, agent effort, and cost per contact. The final metric set would be tailored to the specific workflow and customer risk level. Opportunity details ## About this role. ### Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ### About the Service Team We are a close-knit team of process, program management, customer experience, and workforce management professionals committed to delivering world class service through operational excellence and strategic enablement. We work closely with our frontline Service, Business Apps, QA, Enablement, and Analytics teams to identify friction points in customer and pro support journeys and redesign them using AI driven automation and improved processes. Our goal is to create service experiences that are efficient for our operations team and effective for our customers and pros. ### About the role As Sr. Automation & Process Specialist, you will play a key role in Thumbtack’s service experience transformation. You will take ownership of specific business challenges within the service journey and lead process redesign supported by targeted automation and AI applications. Your focus is on achieving outcomes such as faster resolution, more consistent quality, and smarter operations – not just configuring systems. ### What you’ll do * Identify and lead 0→1 initiatives that create entirely new processes or fundamentally reinvent existing ones, rather than making incremental improvements. * Design and execute future-state workflows that combine policy, process, and automation to deliver measurable business impact. * Own end-to-end delivery of automation initiatives, from discovery and design through implementation, testing, and launch. * Leverage AI tools and automation platforms (for example, conversational AI, agent assist, and self-service) to enhance service speed, consistency, and scalability. * Partner with QA, Analytics, Data Science, and frontline teams to gather insights and validate opportunities for major improvement. * Collaborate with Business Applications to ensure solution designs align with business goals and represent a true step forward in operational effectiveness. * Track key performance metrics to assess impact, document learnings, and build playbooks that enable continued innovation across teams. ### In order to be successful, you must bring * 5+ years of experience in service operations or continuous improvement, with a proven record of leading 0 to 1 initiatives. Experience in customer experience strategy is preferred. * Strong process thinking with the ability to simplify complex systems, reduce handoffs, and remove waste. * Experience with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential. * Skilled in leading discovery sessions, facilitating collaboration, and driving cross functional problem solving focused on breakthrough solutions. * Strong analytical and strategic skills to connect customer experience outcomes with operational and financial results. * Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com). For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy). We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams) Show more [Apply now >](https://jobicy.com/jobs/156966-senior-automation-process-specialist.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![RevenueCat logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/09/e9b2999e3e7950f153097909d027dda2.jpg) RevenueCat Oct 25 New ### [Senior Product Manager, User Acquisition](https://jobicy.com/jobs/156992-senior-product-manager-user-acquisition.md) RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC’s S18 batch, we’ve grown into the default monetization platform for mobile…. * ![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg) Thumbtack Oct 25 New ### [Partner Operations Analyst](https://jobicy.com/jobs/156991-partner-operations-analyst.md) Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to… * ![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg) Dandy Oct 25 New ### [GTM Systems Lead (Spain)](https://jobicy.com/jobs/156977-gtm-systems-lead-spain.md) Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify… * ![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg) Dandy Oct 25 New ### [GTM Systems Lead (Portugal)](https://jobicy.com/jobs/156975-gtm-systems-lead-portugal.md) Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify… * ![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg) Dandy Oct 25 New ### [Senior Manager, Revenue Operations, Customer Success](https://jobicy.com/jobs/156973-senior-manager-revenue-operations-customer-success.md) Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Oct 25 New ### [Product Manager – Realtime](https://jobicy.com/jobs/156943-product-manager-realtime.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![Spotify logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/03/Jobicy-210328105941-289246.jpg) Spotify Oct 25 New ### [Product Manager – Data Platform](https://jobicy.com/jobs/156931-product-manager-data-platform.md) Spotify’s mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to… * ![Kinsta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/01/56d3a520-221.jpeg) Kinsta Oct 25 New ### [Revenue Operations Administrator](https://jobicy.com/jobs/156920-revenue-operations-administrator.md) Kinsta is one of the top providers of managed hosting for WordPress, with a growing club of 120,000+ businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent… * ![Upstart logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/bc2cfa2b-221-1.jpeg) Upstart Oct 25 New ### [Director of Product, Machine Learning & Decisioning Platforms](https://jobicy.com/jobs/156896-director-of-product-machine-learning-decisioning-platforms.md) About Upstart At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and… * ![Quince logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b33b4553-221.png) Quince Oct 25 New ### [Director – Specialty Fibers](https://jobicy.com/jobs/154017-director-specialty-fibers.md) ABOUT QUINCE Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality… [Browse all jobs](https://jobicy.com/jobs.md)