[All remote jobs](https://jobicy.com/jobs.md)[![Dandy logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/2321b7db-221-1.jpeg)](https://jobicy.com/company/dandy.md)[Dandy](https://jobicy.com/company/dandy.md) # Senior Manager, Revenue Operations, Customer Success Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/dandy.md)ShareRemote from[Spain](https://jobicy.com/job-region/spain.md)SalaryEUR 80k–100k / yrDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished25 Oct 2026Apply before24 Nov 2026Listing views36Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Dandy is seeking a senior Revenue Operations leader to build the operating backbone for its Customer Success organization. The role converts revenue and pipeline goals into capacity plans, territory and routing models, performance targets, dashboards, and scalable workflows. It partners closely with Customer Success, Sales, Marketing, Enablement, and central RevOps to improve activation, retention, productivity, and pipeline generation. The successful candidate will independently lead process improvements and experimentation in a fast-growing company expanding internationally. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior cross-functional operations role requiring strong analytical judgment, CRM and BI expertise, and the ability to turn ambiguous growth goals into repeatable operating systems. The international expansion and ownership of capacity, funnel, and productivity programs create a high-complexity, high-urgency environment. ## Salary analysis Estimated compensation compared with the broader EU market for similar roles. Estimated job median (per year)Highly competitive€90,000EU market range (per year)€75k–€105k0€115.50k AI insightThe employer discloses a salary range of €80,000–€100,000 per year, with a midpoint of €90,000. The estimated European market range for a senior Customer Success Revenue Operations manager is €75,000–€105,000 per year; the offered range is broadly market-aligned. ## Core skills Skills and capabilities most closely associated with this opportunity. [Revenue Operations](https://jobicy.com/jobs?search_keywords=Revenue%20Operations.md)[Customer Success Operations](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Operations.md)[Capacity Planning](https://jobicy.com/jobs?search_keywords=Capacity%20Planning.md)[Territory Design](https://jobicy.com/jobs?search_keywords=Territory%20Design.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Looker](https://jobicy.com/jobs?search_keywords=Looker.md)[Hex](https://jobicy.com/jobs?search_keywords=Hex.md)[Funnel Analytics](https://jobicy.com/jobs?search_keywords=Funnel%20Analytics.md)[Pipeline Management](https://jobicy.com/jobs?search_keywords=Pipeline%20Management.md)[Workflow Automation](https://jobicy.com/jobs?search_keywords=Workflow%20Automation.md)[Performance Management](https://jobicy.com/jobs?search_keywords=Performance%20Management.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md) Sample interview questionsHow would you translate an annual Customer Success revenue target into an operating plan?I would begin with the target and decompose it into retention, expansion, activation, and pipeline assumptions. I would model required customer coverage, rep capacity, conversion rates, and productivity by segment, identify gaps, and establish owners, milestones, dashboards, and a regular operating cadence. Describe how you would improve pursuit or lead prioritization for a Customer Success team. I would assess the current routing rules, response times, conversion outcomes, customer value, and rep capacity. I would then create a transparent prioritization model using factors such as lifecycle stage, propensity, urgency, account value, and engagement, test it against a control group, and scale it only after validating performance gains. Which metrics would you use to diagnose a declining Customer Success pipeline? I would inspect activity volume, contact and connect rates, meetings set, meetings held, stage conversion, follow-up speed, pipeline aging, recycle rates, and rep-level capacity. Segmenting these metrics by cohort, channel, territory, and customer profile helps distinguish a demand issue from a process, routing, or execution issue. Give an example of a workflow you would automate in Salesforce. A high-impact example is automating task creation and escalation for customers who meet defined activation or expansion signals. The workflow would assign an owner, set a response SLA, surface the account in a dashboard, and trigger reminders or reassignment when action is overdue. How do you gain alignment when Sales, Marketing, and Customer Success disagree on funnel ownership? I establish shared definitions, a common funnel view, and measurable handoff SLAs before discussing solutions. I use data to clarify where performance breaks down, facilitate agreement on accountable owners and experiments, and review results through a recurring cross-functional operating rhythm. Opportunity details ## About this role. Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients. ### About the Role Dandy is hiring a Senior Manager, Revenue Operations, Customer Success to join our rapidly growing venture-backed company. The Revenue Operations team is responsible for operationalizing our Revenue organization and driving the efficiency and scalability needed to support continued growth. In this role, you’ll support and scale our Customer Success organization, the team responsible for onboarding, training, activation, cross-selling, and retention across our SMB segment. You’ll own the operational backbone of the function, ensuring the team has the processes, systems, insights, capacity, and incentives needed to improve productivity and drive customer activation, growth, and retention. You will act as the strategic RevOps partner to Customer Success leadership, translating company goals into executable operating plans and driving continuous improvement across pursuit allocation, rep productivity, funnel conversion, and pipeline generation. ### What You’ll Do * Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer * Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team * Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management * Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities * Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation * Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held * Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work * Establish strong pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes * Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top-of-funnel customer journey * Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes * Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months ### What We’re Looking For * 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field * Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization * Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation * Experience with capacity planning, territory design, routing, lead or pursuit prioritization, and performance management * Strong understanding of CRM systems such as Salesforce and analytics tools such as Looker and Hex * Demonstrated ability to translate strategy into clear, scalable processes and operating rhythms * Exceptional analytical, communication, and stakeholder-management skills * Experience working in high-growth, fast-paced environments preferred * Operates with urgency and ownership and is comfortable navigating ambiguity * Able to identify problems, develop recommendations, and independently drive initiatives from strategy through execution For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit [Dandy Careers](https://www.meetdandy.com/careers/) for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our [Privacy Policy](https://www.meetdandy.com/privacy-policy/) and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting [Privacy Requests](https://www.meetdandy.com/privacy-requests/). 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