[All remote jobs](https://jobicy.com/jobs.md)[![Thumbtack logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/05/Jobicy-210503180426-842530.jpg)](https://jobicy.com/company/thumbtack.md)[Thumbtack](https://jobicy.com/company/thumbtack.md) # Partner Operations Analyst Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/thumbtack.md)ShareRemote from[Philippines](https://jobicy.com/job-region/philippines.md)SalaryUndisclosedDepartment[Product & Operations](https://jobicy.com/categories/management.md)EmploymentFull TimeExperienceSeniorPublished25 Oct 2026Apply before24 Nov 2026Listing views35Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Thumbtack is hiring a Partner Operations Analyst to operate and scale systems supporting its partnerships business. The role owns partner onboarding, operational account management, process documentation, dashboards, and issue resolution with internal and external stakeholders. It also leads cross-functional improvement projects, launches pilots, and applies AI and automation to reduce manual work. Candidates need at least three years of relevant operations, partner management, customer success, or support operations experience, plus working knowledge of Salesforce, Jira, reporting, and integrations. The position is remote in the Philippines and requires availability for U.S. hours, including graveyard shifts and occasional schedule changes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines end-to-end operational ownership with cross-functional delivery, partner-facing communication, and workflow automation. Success requires managing ambiguity, technical dependencies, operational detail, and a U.S.-hours schedule simultaneously. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$36,000US market range (per year)$28k–$45k0$49.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The annual cadence and USD market estimate are inferred for a mid-level remote partner operations role based in the Philippines; this is an AI estimate, not employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Partner operations](https://jobicy.com/jobs?search_keywords=Partner%20operations.md)[Partner onboarding](https://jobicy.com/jobs?search_keywords=Partner%20onboarding.md)[Account management](https://jobicy.com/jobs?search_keywords=Account%20management.md)[Process improvement](https://jobicy.com/jobs?search_keywords=Process%20improvement.md)[Cross-functional project management](https://jobicy.com/jobs?search_keywords=Cross-functional%20project%20management.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Jira](https://jobicy.com/jobs?search_keywords=Jira.md)[Spreadsheet analysis](https://jobicy.com/jobs?search_keywords=Spreadsheet%20analysis.md)[Dashboard reporting](https://jobicy.com/jobs?search_keywords=Dashboard%20reporting.md)[Workflow automation](https://jobicy.com/jobs?search_keywords=Workflow%20automation.md)[AI tools](https://jobicy.com/jobs?search_keywords=AI%20tools.md)[API integrations](https://jobicy.com/jobs?search_keywords=API%20integrations.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Documentation](https://jobicy.com/jobs?search_keywords=Documentation.md)[Operational support](https://jobicy.com/jobs?search_keywords=Operational%20support.md) Sample interview questionsDescribe a process you owned end to end and how you improved it.I would begin by mapping the current workflow, defining owners, handoffs, inputs, service levels, and failure points. I would use operational data and stakeholder feedback to prioritize improvements, implement the revised process with documentation and tracking, then measure results such as cycle time, error rate, or completion rate. How would you manage onboarding for a new high-value partner? I would create a clear onboarding plan covering required information, technical setup, internal ownership, milestones, testing, and go-live criteria. I would maintain regular communication with the partner and internal teams, track risks in Jira or a similar system, and confirm post-launch activation and early performance. Give an example of how you would use automation to reduce manual operational work. I would identify repetitive, high-volume tasks such as collecting partner data, updating status trackers, or preparing recurring reports. After validating the business rules and data quality, I would use an automation or AI-enabled workflow to connect source systems, flag exceptions for review, and monitor the time saved and accuracy achieved. How do you keep cross-functional projects on track when dependencies are unclear? I would clarify the desired outcome, break the work into milestones, identify decision-makers and dependencies, and document assumptions early. I would maintain a visible project tracker, hold focused status reviews, escalate blocked decisions with options, and communicate changes promptly to affected stakeholders. How would you handle an operational issue reported by an external partner? I would acknowledge the issue quickly, gather the relevant facts and impact, and determine whether it requires an immediate workaround or technical escalation. I would coordinate with the appropriate internal teams, provide the partner with clear updates and expected next steps, and document the root cause and preventive actions after resolution. Opportunity details ## About this role. ### Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ### About the Partner Operations Team The Commercial Strategy team sits within the Business Development & Commercial Programs org and is responsible for helping take ideas from 0 to 1 by leading strategic initiatives and bets, and partnering cross functionally with other teams to test, experiment, and implement new strategies. The Partner Operations sub-team is the engine behind Thumbtack’s partnerships business. We build the scalable systems, processes, and infrastructure that turn partner opportunities into operational reality. Beyond running the day-to-day, we lead high-priority strategic initiatives and early-stage pilots that don’t fit neatly into existing lanes, coordinate cross-functionally to align workflows and ownership for new capabilities, and drive the transition from pilot to scalable operations. When we do our job well, partners grow, capabilities expand, and revenue increases. ### About the role As a Partner Operations Analyst at Thumbtack, you’ll play a key role in keeping our partnerships business running smoothly while helping build the processes and systems that support its growth. You’ll own partner onboarding and ongoing operational support, work closely with internal teams and external partners, and help turn new partnership initiatives into scalable, repeatable operations. This role is a mix of hands-on execution, cross-functional project management, and continuous improvement. You’ll have the opportunity to lead projects independently, use AI and automation to simplify workflows, and help launch new programs as our partnerships business evolves. We’re looking for someone who’s organized, resourceful, and comfortable navigating ambiguity—someone who enjoys solving problems, taking ownership, and finding better ways to get things done. ### What you’ll do * Own the partner onboarding pipeline from Partner Application Portal to Pro Marketplace, making sure every partner is set up, live, and active. * Provide ongoing account management for high-value software and marketing partners, acting as their main operational point of contact. * Lead independent projects from scoping, planning, and delivery, driving process and systems improvements by managing timelines and dependencies across teams. * Build and maintain automation, including AI tools, for data collection, tracking, and reporting so the team spends less time on manual work. * Support new pilots and partnership launches, from fulfillment and refunds to pro surveys and early program feedback. * Partner with Engineering, external developers, Partnerships, and Support to resolve issues, test new tools, and move process improvements forward. * Keep workflows, documentation, and Jira dashboards current so volume, bottlenecks, and partner health are visible to leadership. ### In order to be successful, you must bring * 3+ years in operations, partner or account management, customer success, or support operations, preferably at a marketplace or tech company. * Experience owning a process end to end, from mapping and documenting it to improving it. * A track record of delivering a cross-functional project where you set the plan, managed dependencies, and can point to the result. * Comfortable with Salesforce, Jira, and spreadsheets; experience building dashboards or reports, and exposure to APIs and product integrations. * Experience using AI or automation tools to cut down on manual work. * Clear written and verbal English, and confidence working with technical and non-technical stakeholders, including external partners. * Able to work U.S. hours, including graveyard shifts, with occasional schedule changes. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [recruitingops@thumbtack.com](mailto:recruitingops@thumbtack.com). For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our [Job Applicant Privacy Policy](https://www.thumbtack.com/job-applicant-privacy-policy). We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. [Check out our blueprint on how to spot the fakes.](https://careers.thumbtack.com/recruiting-scams) Show more [Apply now >](https://jobicy.com/jobs/156991-partner-operations-analyst.md) > Annual salary information is not provided for this position. 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