[All remote jobs](https://jobicy.com/jobs.md)[![FastSpring logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2024/04/76c6c41f-221.jpeg)](https://jobicy.com/company/fastspring.md)[FastSpring](https://jobicy.com/company/fastspring.md) # Payment Operations Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/fastspring.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 63k–63k / yrDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceDirectorPublished25 Oct 2026Apply before24 Nov 2026Listing views48Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. FastSpring is seeking an entry-to-early-career Payment Operations Specialist to support the health of its global payment ecosystem. The role focuses on chargeback representments, payment-performance monitoring, KPI tracking, and routine investigation of settlements, refunds, disputes, and processor issues. The specialist will coordinate with sellers and internal teams to collect dispute documentation and resolve Tier I–II payment inquiries. Success requires attention to detail, comfort with dashboards and spreadsheets, disciplined process execution, and clear cross-functional communication. This position offers a path to develop deeper expertise in payments, fraud, risk, and payment optimization. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 3/5GuidedFull ownership ### Communication Load 4/5IndependentCollaborative AI insightThe role requires working accurately across payment processors, disputes, seller documentation, and operational dashboards in a fast-paced environment. It is early-career in scope, with senior team members supporting more complex decisions and investigations. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$63,000US market range (per year)$55k–$75k0$82.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base-pay range of $63,000–$63,000 USD. Although no cadence is stated, yearly pay is inferred from the amount, US location, and full-time professional role context. Estimated US market pay for an early-career payment operations specialist is approximately $55,000–$75,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Payment operations](https://jobicy.com/jobs?search_keywords=Payment%20operations.md)[Chargeback management](https://jobicy.com/jobs?search_keywords=Chargeback%20management.md)[Dispute resolution](https://jobicy.com/jobs?search_keywords=Dispute%20resolution.md)[Representment preparation](https://jobicy.com/jobs?search_keywords=Representment%20preparation.md)[Payment processing](https://jobicy.com/jobs?search_keywords=Payment%20processing.md)[KPI tracking](https://jobicy.com/jobs?search_keywords=KPI%20tracking.md)[Payment reconciliation](https://jobicy.com/jobs?search_keywords=Payment%20reconciliation.md)[Refund processing](https://jobicy.com/jobs?search_keywords=Refund%20processing.md)[Settlement investigation](https://jobicy.com/jobs?search_keywords=Settlement%20investigation.md)[Spreadsheet analysis](https://jobicy.com/jobs?search_keywords=Spreadsheet%20analysis.md)[Dashboard monitoring](https://jobicy.com/jobs?search_keywords=Dashboard%20monitoring.md)[Seller support](https://jobicy.com/jobs?search_keywords=Seller%20support.md)[Process documentation](https://jobicy.com/jobs?search_keywords=Process%20documentation.md)[Risk operations](https://jobicy.com/jobs?search_keywords=Risk%20operations.md) Sample interview questionsHow would you handle a chargeback case from initial notification through representment submission?I would first verify the dispute reason code, deadline, transaction details, and available evidence. I would gather relevant documentation from internal systems and the seller, ensure it directly addresses the reason code, complete required forms accurately, and submit the package before the processor deadline. I would then track the case outcome and document learnings or recurring issues. What payment metrics would you monitor to identify potential operational problems? I would monitor chargeback volume and rate, win rate, refund volume, authorization and decline rates, settlement exceptions, processor alerts, and aging of open cases. I would compare trends by processor, payment method, region, and seller where appropriate, then escalate material deviations with supporting data. How would you investigate a seller report that a settlement amount appears incorrect? I would validate the settlement period and compare the expected transactions, refunds, disputes, fees, reserves, and adjustments against the processor report. I would reconcile differences using transaction-level records, identify whether the issue is timing, a processor adjustment, or a data discrepancy, and communicate a clear next step to the seller and relevant internal teams. How do you maintain accuracy when working across multiple payment tools and time-sensitive tasks? I prioritize work by deadline, financial or customer impact, and escalation level. I use documented checklists, reconcile key fields before submission, keep case notes current, and flag ambiguities early rather than making assumptions. For recurring work, I look for patterns that can be added to SOPs or reporting controls. Describe how you would communicate a payment-processing issue to a nontechnical seller. I would explain the issue in plain language, describe the practical impact, specify what information or action is needed, and provide expected timing for the next update. I would avoid unnecessary processor terminology while remaining transparent about what is confirmed, what is being investigated, and when I will follow up. Opportunity details ## About this role. About FastSpring: FastSpring is how AI, SaaS, gaming, software, and digital product companies sell online in more places around the world. We handle all payment needs from checkout to taxes so you can go farther faster. Founded in 2005, we are a privately owned company headquartered in Santa Barbara with offices in Amsterdam, Austin, Belfast, Dublin, Halifax, and Singapore. Payment Operations Specialist, Technical Operations Department: Payment Operations | Location: Remote — United States | Reports To: Director of Trust and Safety Position Overview: The Payment Operations Specialist supports the day-to-day health of FastSpring’s payment ecosystem for our network of 2,500+ sellers, with a focus on chargeback management, KPI tracking, and issue resolution across multiple processors and regions. Working closely with senior team members, this role helps manage chargebacks, monitor payment performance, and investigate anomalies while supporting cross-functional efforts to reduce risk and improve the seller experience. It is an entry-to-early career role with room to grow into payments, risk, and fraud.Responsibilities & Goals: * Assist with the end-to-end chargeback process, including preparing and submitting representments. * Monitor chargeback volumes, win rates, and related KPIs using existing reports and tools. * Coordinate with sellers and internal teams to collect supporting documentation for dispute responses. * Monitor payment processor dashboards and alerts to identify potential issues or disruptions. * Support Tier I–II payment-related inquiries from sellers and internal teams. * Investigate routine issues involving settlements, refunds, disputes, or processor behavior. * Help document and maintain standard operating procedures (SOPs) for chargebacks and payment operations. Experience & Qualifications: * 1+ years of experience in payments operations, chargebacks, customer support operations, finance operations, or a related role. * Basic understanding of card payments and the chargeback/dispute lifecycle. * Exposure to chargeback processing, payment processors, or merchant-of-record environments is a plus. * Strong attention to detail and ability to follow documented processes. * Strong organizational and communication skills. * Interest in learning more about risk, fraud, and payment optimization. * We welcome candidates from a range of backgrounds and experiences who bring fresh perspective to payment operations challenges. Technology & Systems: * Comfortable working with data, dashboards, and spreadsheets. * Familiarity with payment processor dashboards or dispute management tools is a plus. * Comfortable working across multiple platforms and systems in a fast-paced, globally distributed environment. Consistent with FastSpring’s values and applicable law, we provide the following information to promote pay transparency and equity. The base pay range below represents a good faith estimate of the low and high end base pay range for the listed position. This role may be eligible for the corporate bonus plan (or, if a sales role, a commission plan as defined in the sales incentive plan document). In addition, FastSpring provides a variety of benefits to employees. Estimated Base Pay Range $63,000—$63,000 USD About the Company: FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law. AI Transparency Statement: FastSpring may utilize artificial intelligence (AI) or automated tools during portions of the recruitment process to assist with operational and administrative activities, including candidate communications, scheduling, application organization, and interview documentation. These tools are designed to support efficiency and consistency within the hiring process. AI systems are not used as the sole determinant of hiring outcomes, and all employment decisions are made by qualified human reviewers. We are committed to responsible and fair hiring practices and continue to evaluate our use of technology accordingly. 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