[All remote jobs](https://jobicy.com/jobs.md)[![Resilience logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e67f0de9-221.png)](https://jobicy.com/company/resilience.md)[Resilience](https://jobicy.com/company/resilience.md) # Claims Specialist Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/resilience.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 130k–150k / yrDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceOpen levelPublished25 Oct 2026Apply before24 Nov 2026Listing views43Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. The Claims Specialist manages a dedicated portfolio of cyber, Technology Errors & Omissions, and miscellaneous professional liability claims. Core work includes investigating claims, evaluating primary and excess coverage, negotiating resolutions, setting reserves, and maintaining complete claim files. The role partners closely with policyholders, brokers, vendors, underwriters, and internal security and technology teams during cyber incidents. It also oversees external service providers and feeds claims data back to underwriting to improve risk selection. Success requires at least five years of claims, claims advocacy, or cyber insurance experience and strong stakeholder communication. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a complex specialty claims role involving coverage interpretation, reserve recommendations, negotiations, and cyber-incident coordination. The specialist must make sound decisions independently while managing high-stakes matters across many internal and external stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$140,000US market range (per year)$120k–$160k0$176k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a compensation range of $130,000–$150,000 USD. The annual cadence is inferred from the range magnitude and the US full-time specialist context. A reasonable estimated US market range for an experienced cyber and professional-lines claims specialist is $120,000–$160,000 USD per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [Cyber insurance claims](https://jobicy.com/jobs?search_keywords=Cyber%20insurance%20claims.md)[Claims investigation](https://jobicy.com/jobs?search_keywords=Claims%20investigation.md)[Coverage analysis](https://jobicy.com/jobs?search_keywords=Coverage%20analysis.md)[Primary and excess coverage](https://jobicy.com/jobs?search_keywords=Primary%20and%20excess%20coverage.md)[Technology Errors & Omissions](https://jobicy.com/jobs?search_keywords=Technology%20Errors%20%20Omissions.md)[Professional liability claims](https://jobicy.com/jobs?search_keywords=Professional%20liability%20claims.md)[Claims negotiation](https://jobicy.com/jobs?search_keywords=Claims%20negotiation.md)[Reserve recommendations](https://jobicy.com/jobs?search_keywords=Reserve%20recommendations.md)[Incident response coordination](https://jobicy.com/jobs?search_keywords=Incident%20response%20coordination.md)[Vendor management](https://jobicy.com/jobs?search_keywords=Vendor%20management.md)[Claims documentation](https://jobicy.com/jobs?search_keywords=Claims%20documentation.md)[Underwriting collaboration](https://jobicy.com/jobs?search_keywords=Underwriting%20collaboration.md)[Stakeholder communication](https://jobicy.com/jobs?search_keywords=Stakeholder%20communication.md)[Risk analysis](https://jobicy.com/jobs?search_keywords=Risk%20analysis.md) Sample interview questionsHow do you approach evaluating coverage for a complex cyber claim involving primary and excess policies?I begin by reviewing the policy language, endorsements, limits, retentions, exclusions, and applicable notice requirements. I then map the reported facts and loss components to each coverage grant, identify potential coverage issues, and coordinate with relevant carriers or excess stakeholders to establish a consistent position and escalation plan. Describe how you determine and update claim reserves. I assess the known facts, legal and coverage exposure, likely defense and incident-response costs, severity scenarios, available limits, and input from counsel or technical vendors. I document the rationale clearly, set an appropriate reserve promptly, and revise it as material facts, estimates, or settlement prospects change. How would you manage an active cyber incident while maintaining strong service for the policyholder? I would establish early communication with the insured, broker, incident-response providers, and internal stakeholders, clarify roles and reporting expectations, and ensure approved vendors are engaged quickly. I would monitor costs, key decisions, coverage considerations, and recovery opportunities while providing timely, clear updates throughout the incident. What steps do you take to negotiate a fair claim resolution? I prepare by validating the facts, reviewing coverage and damages support, understanding each party's objectives, and identifying realistic resolution ranges. During discussions, I communicate the rationale transparently, remain commercially pragmatic, and seek a timely outcome that is consistent with policy obligations and sound claims practices. How can claims data improve underwriting decisions? Claims data can reveal recurring causes of loss, industry-specific patterns, control failures, vendor-cost trends, and severity drivers. I would provide structured feedback to underwriting so those insights can inform risk selection, pricing, coverage terms, and proactive risk-management recommendations. Opportunity details ## About this role. About Us At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. The Hook: Why this role matters now Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won’t just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients. The Mission: What you will achieve in the first 6 months In your first six months, you will take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts to recommend accurate claim reserves. Moving beyond traditional claims handling, you will collaborate deeply with Resilience’s internal security and technology teams to offer policyholders proactive incident response and preventative services. Furthermore, you will manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach. The Toolkit: Technical skills vs. “nice-to-haves” * 5 years of proven experience in claims handling, claims advocacy, or cyber insurance coverage. * You must have a demonstrated ability to evaluate primary and excess coverage, navigate increasingly complex cases, and maintain exceptionally clear communication with diverse stakeholders, including insureds, brokers, vendors, and underwriters. (Note: A Juris Doctor (JD) degree is NOT required for this role). * Expertise in handling third-party claims, particularly in Technology Errors & Omissions and Miscellaneous Professional Lines. * Established connections within the cyber broking community, incident response, or cybersecurity sectors. The Culture: How we work We move fast, operate with zero ego, and embrace a bias to action. We are guided strongly by our four core values: transparency, excellence, grit, and humility. You will work cross-functionally across our security, technology, and underwriting departments, requiring a proactive, collaborative approach to problem-solving in a fast-paced environment. The Benefits: Standardized perks You will work alongside prominent leaders and innovators from the insurance, technology, and cybersecurity industries, as well as experts from the highest tiers of the US military and intelligence communities. Compensation range $130,000—$150,000 USD What Resilience Offers You Innovative company culture Flexible work schedules Family paid leave Paid healthcare for employees 401k/Pension Professional development & career advancements Flexible paid time off Employee referral bonus Accommodations and Accessibility We want to ensure you’re able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We’ll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team. If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please let your recruiter contact know. Beware of Job Scams Resilience is excited to welcome talented individuals to explore career opportunities with us. However, we urge you to stay vigilant against recruitment scams where fraudsters may impersonate our company. We will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All job applications must be submitted through our official platform at [greenhouse.io](http://greenhouse.io) , and interviews will only take place via approved Resilience accounts. If you receive suspicious outreach or have concerns, please let your recruiter contact know. Thank you for helping us maintain a safe and secure recruitment process. 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