[All remote jobs](https://jobicy.com/jobs.md)[![Chainguard logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/e4b6aacf-221.jpeg)](https://jobicy.com/company/chainguard.md)[Chainguard](https://jobicy.com/company/chainguard.md) # Senior Customer Success Manager – APJ Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/chainguard.md)ShareRemote from[APAC](https://jobicy.com/job-region/apac.md), [Japan](https://jobicy.com/job-region/japan.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished26 Oct 2026Apply before25 Nov 2026Listing views41Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Chainguard is hiring a Senior Customer Success Manager to own post-sales relationships for enterprise customers across APJ. The role leads technical onboarding, implementation, adoption, renewal support, issue escalation, and customer education in close partnership with Sales, Support, Product, Engineering, and Solutions Architecture. Candidates need at least five years of enterprise-facing experience and strong knowledge of cloud, containers, DevSecOps, application security, or software supply-chain security. An active Australian NV1 clearance and ability to obtain NV2 are mandatory, while Sydney proximity is preferred but not required. This is a highly autonomous, strategic customer-success position in a remote-first cybersecurity company. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe role combines senior enterprise stakeholder management with technical cybersecurity expertise and requires an active NV1 clearance. Success depends on independently handling complex onboarding, escalations, renewal risks, and cross-functional influence. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$145,000US market range (per year)$120k–$180k0$198.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. The annual USD estimate is inferred from the seniority, enterprise customer-success scope, cybersecurity specialization, and Australian remote hiring context; it is an AI market estimate rather than employer-confirmed pay. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Enterprise Account Management](https://jobicy.com/jobs?search_keywords=Enterprise%20Account%20Management.md)[Technical Onboarding](https://jobicy.com/jobs?search_keywords=Technical%20Onboarding.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[DevSecOps](https://jobicy.com/jobs?search_keywords=DevSecOps.md)[Application Security](https://jobicy.com/jobs?search_keywords=Application%20Security.md)[Software Supply Chain Security](https://jobicy.com/jobs?search_keywords=Software%20Supply%20Chain%20Security.md)[Cloud Computing](https://jobicy.com/jobs?search_keywords=Cloud%20Computing.md)[Container Security](https://jobicy.com/jobs?search_keywords=Container%20Security.md)[Linux](https://jobicy.com/jobs?search_keywords=Linux.md)[Regulatory Compliance](https://jobicy.com/jobs?search_keywords=Regulatory%20Compliance.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md) Sample interview questionsHow would you build an onboarding plan for a large enterprise adopting Chainguard?I would begin with discovery sessions to confirm the customer’s security objectives, technical environment, stakeholders, success metrics, and implementation risks. I would translate these findings into a phased plan with owners, milestones, enablement sessions, adoption measures, and an escalation path, then review progress regularly with both customer and internal teams. Describe how you would manage a customer escalation involving a critical security or production concern. I would first establish the impact, urgency, technical facts, and decision-makers, then coordinate the appropriate Support, Engineering, and Solutions Architecture resources. I would set a clear communication cadence, document actions and ownership, manage executive involvement where necessary, and lead a post-resolution review focused on prevention and restoring trust. How do you identify and reduce churn risk in an enterprise customer portfolio? I monitor engagement, adoption, support trends, stakeholder changes, business outcomes, renewal timing, and unresolved technical blockers. When risk appears, I align on a recovery plan with the customer and internal account team, prioritize measurable value delivery, and ensure executive sponsors are engaged at the right time. What technical knowledge is most important when supporting customers using a software supply-chain security platform? I would prioritize understanding container ecosystems, Linux, CI/CD workflows, vulnerability management, SBOMs, cloud environments, and DevSecOps practices. This foundation enables me to connect product capabilities to customer security controls, development workflows, and compliance requirements without replacing specialist engineering resources. How do you balance customer advocacy with internal priorities and product constraints? I communicate customer needs with clear evidence of impact, urgency, and business value, while being transparent about product limitations and commitments. I seek practical alternatives, align stakeholders on trade-offs, and maintain accountability for closing the loop so customers feel heard even when their exact request cannot be delivered immediately. Opportunity details ## About this role. Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: As a Senior Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our enterprise customers. You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. What you’ll do: * Customer Onboarding: Lead the technical onboarding process for new customers. Partner with customers, pre-sales, and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan. * Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks. * Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. * Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. This means being a team player and having strong collaboration skills – this role must align with many different internal teams, influence them to act toward customer needs. * Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. What we’re looking for: * 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams – Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support. * Must hold an active NV1 with the ability to obtain NV2 to support our federal book of business. * Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle. * This is a strategic and proactive role, our expectation is that this person will take full ownership of their customer portfolio and act with a high level of autonomy. This includes making key decisions to drive effective customer outcomes; deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict, and advocating to internal teams including sales, product, engineering, etc. * An entrepreneurial mindset – you will be often build entirely new process or practices to ensure we best serve customers. * Demonstrates a strong commitment to continuous personal and professional development, actively seeking opportunities to enhance skills, expand knowledge, and advance within their career and field. * Driven, high emotional intelligence, and strong priority management skills Strongly Preferred: * Sydney location is preferred, but not required * Previous early-stage startup experience * Passion for technology & cybersecurity * Relevant hands-on technical experience, in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle ### About Us We live and breathe our company values: * We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better. * We have a bias for intentional action — We prioritize, plan, try things, and fail fast. * We don’t take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey. * We trust each other and assume good intentions — We’re transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: * Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. * Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!). * 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck. * ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. * 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child’s first year. If your experience is close but doesn’t fulfill all requirements, please apply. We’re building the best team in technology and are focused on hiring “Chainguardians” with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with [Chainguard’s Global Candidate Privacy Notice](https://www.chainguard.dev/legal/candidate-privacy-notice). ©2026 Chainguard. All Rights Reserved. Show more [Apply now >](https://jobicy.com/jobs/157091-senior-customer-success-manager-apj.md) > Annual salary information is not provided for this position. 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