[All remote jobs](https://jobicy.com/jobs.md)[![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg)](https://jobicy.com/company/gitlab.md)[GitLab](https://jobicy.com/company/gitlab.md) # Senior Manager of Success Architects Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/gitlab.md)ShareRemote from[Singapore](https://jobicy.com/job-region/singapore.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceDirectorPublished26 Oct 2026Apply before25 Nov 2026Listing views32Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. GitLab is seeking a senior people leader to manage an Asia Pacific team of Customer Success Architects and Customer Success Managers. The role is responsible for customer adoption, account health, measurable outcomes, executive relationships, renewals, and delivery of Success package entitlements. It combines team coaching and workforce planning with cross-functional coordination across Sales, Product, Engineering, Professional Services, and Renewals. The manager will also support customer escalations, improve operating processes, and translate DevSecOps and cloud-platform concepts into business value. The position is remote in Singapore and requires occasional travel for customer and team meetings. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior regional leadership role requiring ownership of team performance, strategic customer outcomes, escalations, and cross-functional execution. Success requires both people-management depth and enough DevOps, cloud, and security fluency to guide complex enterprise customer engagements. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$170,000US market range (per year)$140k–$210k0$231.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer salary was disclosed. The yearly cadence and USD market estimate are inferred for a senior customer-success leadership position in enterprise DevSecOps; they are AI estimates rather than employer-provided compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Leadership.md)[People Management](https://jobicy.com/jobs?search_keywords=People%20Management.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Account Health Management](https://jobicy.com/jobs?search_keywords=Account%20Health%20Management.md)[Executive Business Reviews](https://jobicy.com/jobs?search_keywords=Executive%20Business%20Reviews.md)[Renewal Strategy](https://jobicy.com/jobs?search_keywords=Renewal%20Strategy.md)[DevOps](https://jobicy.com/jobs?search_keywords=DevOps.md)[Software Development Lifecycle](https://jobicy.com/jobs?search_keywords=Software%20Development%20Lifecycle.md)[Kubernetes](https://jobicy.com/jobs?search_keywords=Kubernetes.md)[Docker](https://jobicy.com/jobs?search_keywords=Docker.md)[Cloud Platforms](https://jobicy.com/jobs?search_keywords=Cloud%20Platforms.md)[AWS](https://jobicy.com/jobs?search_keywords=AWS.md)[Customer Escalation Management](https://jobicy.com/jobs?search_keywords=Customer%20Escalation%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md) Sample interview questionsHow would you improve customer adoption and account health across a distributed APAC Success team?I would establish a consistent success framework covering onboarding milestones, product-usage signals, stakeholder mapping, value plans, risk reviews, and executive business reviews. I would segment accounts by complexity and risk, then use regular operating cadences to ensure the team takes proactive action on adoption barriers and renewal risks. Describe how you coach Customer Success Managers and technical success professionals with different experience levels. I start with clear expectations and observable outcomes, then tailor coaching to the person's capability and confidence. I use account reviews, call observation, feedback sessions, and development plans to build skills in discovery, technical value articulation, executive communication, and strategic account planning. How would you handle a high-severity customer escalation involving product, engineering, and sales stakeholders? I would create a clear incident structure with an accountable owner, agreed customer communication cadence, technical workstream, and executive alignment. I would ensure the customer receives transparent updates and a recovery plan, while leading an internal retrospective afterward to address root causes and prevent recurrence. How do Kubernetes, cloud platforms, and application-security concepts help a customer-success leader in a DevSecOps company? They provide the context needed to understand customers' implementation goals, adoption blockers, and business risks. I do not need to replace technical specialists, but I need enough fluency to ask useful questions, connect platform capabilities to outcomes, and help the team engage the right experts quickly. What metrics would you use to assess the effectiveness of a Customer Success Architects organization? I would balance commercial, adoption, customer-experience, and operational indicators. Core measures would include product usage and consumption, onboarding completion, account-health trends, renewal and expansion outcomes, customer satisfaction, escalation resolution, team capacity, and progress against OKRs. Opportunity details ## About this role. GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. [Co-create the future with us](https://www.youtube.com/watch?v=OuZIb5zszQI) as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. ### An overview of this role As a Senior Manager, Customer Success Architects, you will lead a distributed Asia Pacific team of Customer Success Architects and Customer Success Managers that help customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Reporting to the Sr Director of Customer Experience, APJ, you will coach Customer Success Managers & Customer Success Architects to support account health across onboarding, adoption stages, executive business reviews, and renewals, while also improving how the team works. This is a people leadership role with broad scope: you will develop talent, strengthen customer relationships, and partner across Sales, Product, Engineering, and other teams so customers are supported through growth, change, and escalation. ### What you’ll do * Lead a team of Customer Success Architects & Managers focused on customer adoption, account health, customer satisfaction, and advocacy. * Ensure delivery of the Success package entitlements and increase value by driving usage and consumption * Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution. * Partner with the Sr Director of Customer Experience APJ and Sales stakeholders to define team goals, clarify responsibilities, and align priorities with company direction. * Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs. * Develop senior-level relationships with customers and support the team in building trusted advisor partnerships. * Collaborate with Sales, Product Management, Engineering, Professional Services, Renewals and other internal teams to create a consistent customer experience. * Support customers during escalations by working with other leaders to coordinate clear, effective responses. * Improve the processes and tools used by the team and oversee initiatives tied to objectives and key results. ### What you’ll bring * Experience leading customer-facing delivery teams in software, technology, consulting, sales, or customer success environments preferably in DevOps or related domain. * Ability to guide teams that drive software adoption and manage customer relationships across onboarding, adoption, business reviews, and renewals. * Knowledge of software development lifecycle practices, related tools, and agile or DevOps ways of working. * Familiarity with cloud or container technologies such as Kubernetes and Docker, application security concepts such as static application security testing (SAST) and dynamic application security testing (DAST), or cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure. * Skill in translating strategy into clear initiatives, coordinating execution, and tracking delivery across competing priorities. * Capability to lead distributed teams across regions, cultures, and lines of business, while working effectively with senior executives and external stakeholders. * Willingness to travel occasionally for customer meetings and team events, as needed. * Strength in communication, coaching, feedback, delegation, planning, and process improvement. * Warmth and care in your leadership approach—able to coach with empathy and build trust on a human level. * Interest in candidates with transferable experience who can connect technical concepts to business value and collaborate well across functions. ### About the team On the Customer Success Management team, we are accountable for success bookings, customer adoption, measurable outcomes, customer satisfaction, and building customer advocacy across GitLab. We also act as a key connection point between customers and the broader GitLab ecosystem, helping streamline collaboration with Product Management, Engineering, Sales, Professional Services, and other partners. In this role, you will manage a team in Asia Pacific while collaborating asynchronously with stakeholders across regions, with a focus on helping customers succeed at scale and improving how the organization supports them. ### How GitLab Supports Full-Time Employees * [Benefits to support your health, finances, and well-being](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) * [Flexible Paid Time Off](https://handbook.gitlab.com/handbook/people-group/time-off-and-absence/time-off-types/#flexible-paid-time-off-pto) * [Team Member Resource Groups](https://handbook.gitlab.com/handbook/company/culture/inclusion/tmrg-tmag/) * [Equity Compensation & Employee Stock Purchase Plan](https://handbook.gitlab.com/handbook/total-rewards/stock-options/) * [Growth and Development Fund](https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/) * [Parental Leave](https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave) Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from [underrepresented groups](https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you’re excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our [Recruitment Privacy Policy.](https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/) Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also [GitLab’s EEO Policy](https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and [EEO is the Law](https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices). If you have a disability or special need that requires [accommodation](https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation), please let us know during the [recruiting process](https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process). Show more [Apply now >](https://jobicy.com/jobs/157096-senior-manager-of-success-architects.md) > Annual salary information is not provided for this position. 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