[All remote jobs](https://jobicy.com/jobs.md)[![Help Scout logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2021/01/WRILS-210106163921-999274.jpg)](https://jobicy.com/company/help-scout.md)[Help Scout](https://jobicy.com/company/help-scout.md) # Business Development Representative Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/help-scout.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 71k–77k / yrDepartment[Business Development](https://jobicy.com/categories/business.md)EmploymentFull TimeExperienceSeniorPublished26 Oct 2026Apply before25 Nov 2026Listing views66Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Help Scout is hiring its first Business Development Representative to build and scale an outbound motion for mid-market B2B SaaS prospects. The role focuses on account research, personalized multi-channel prospecting, experimentation, pipeline reporting, and high-quality handoffs to Account Executives. Candidates need 1–2+ years of outbound BDR or SDR experience, particularly selling into organizations with 250+ employees. Success requires strong written and verbal communication, disciplined use of CRM and sales-engagement tools, and comfort using AI tools to improve prospecting workflows. This fully remote US role offers a transparent annual base salary plus variable compensation through OTE. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an early outbound role with a defined ICP but an evolving playbook, so the BDR must independently test messaging and channels while meeting pipeline goals. The required experience level is early-career, but the mid-market audience and first-hire scope raise the level of ownership. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$74,000US market range (per year)$65k–$85k0$93.50k AI insightThe employer explicitly lists a yearly base salary of $71,000–$77,000 USD, with a midpoint of $74,000. A reasonable estimated US annual base-salary market range for an outbound BDR selling to mid-market B2B SaaS accounts is $65,000–$85,000; OTE is listed separately and is not included in the base-salary analysis. ## Core skills Skills and capabilities most closely associated with this opportunity. [Outbound prospecting](https://jobicy.com/jobs?search_keywords=Outbound%20prospecting.md)[B2B SaaS sales](https://jobicy.com/jobs?search_keywords=B2B%20SaaS%20sales.md)[Account research](https://jobicy.com/jobs?search_keywords=Account%20research.md)[Personalized outreach](https://jobicy.com/jobs?search_keywords=Personalized%20outreach.md)[Cold emailing](https://jobicy.com/jobs?search_keywords=Cold%20emailing.md)[Cold calling](https://jobicy.com/jobs?search_keywords=Cold%20calling.md)[LinkedIn prospecting](https://jobicy.com/jobs?search_keywords=LinkedIn%20prospecting.md)[Sales pipeline generation](https://jobicy.com/jobs?search_keywords=Sales%20pipeline%20generation.md)[Account-based selling](https://jobicy.com/jobs?search_keywords=Account-based%20selling.md)[CRM management](https://jobicy.com/jobs?search_keywords=CRM%20management.md)[HubSpot](https://jobicy.com/jobs?search_keywords=HubSpot.md)[Sales Navigator](https://jobicy.com/jobs?search_keywords=Sales%20Navigator.md)[Apollo](https://jobicy.com/jobs?search_keywords=Apollo.md)[Campaign analysis](https://jobicy.com/jobs?search_keywords=Campaign%20analysis.md)[AI-assisted sales workflows](https://jobicy.com/jobs?search_keywords=AI-assisted%20sales%20workflows.md) Sample interview questionsHow do you research and prioritize accounts within a target list?I start with ICP fit, including company size, industry, growth signals, existing support complexity, and likely pain points. I then identify relevant stakeholders, prioritize accounts with the strongest triggers, and document the rationale and next steps in the CRM. Describe a multi-channel outreach sequence you have used successfully. I combine personalized email, phone, LinkedIn touches, and occasional short video messages over a structured cadence. Each touch adds a relevant insight or proof point rather than repeating the same request, and I adjust the sequence based on engagement data. How would you use AI in an outbound workflow without sacrificing quality? I use AI to accelerate account research, identify possible personalization angles, summarize public information, and draft initial messaging. I review every output for factual accuracy, relevance, tone, and compliance with the messaging framework before sending it. What metrics would you review to improve an outbound campaign? I would track delivery, open, reply, positive-reply, call connection, meeting-booked, opportunity-creation, and conversion rates by segment, persona, channel, and message. I would use those results to form a testable hypothesis and change one meaningful variable at a time. How do you ensure a productive handoff after booking a meeting for an Account Executive? I document the contact's role, account context, pain points, outreach messages, engagement history, qualification details, and stated reason for taking the meeting. I also seek AE feedback after meetings so I can improve qualification and set better expectations in future conversations. Opportunity details ## About this role. ### Who we are Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a [fully remote team](https://articles.helpscout.com/blog/remote-culture/) since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. ### The opportunity Help Scout is building a sales-led outbound motion to win more mid-market customers. Most of our pipeline comes from inbound today & we are changing that mix. This role is the engine for it. We’re hiring our first Business Development Representative to join our sales team. In this role, you’ll open conversations with the companies that fit us best and drive pipeline for our Account Executives. You’ll also help shape the outbound playbook: which accounts, which messages, and which channels work. As our first BDR, we’re not looking for someone to run an established playbook… we’re looking for someone who is eager to help shape one. Does that sound like you? If so, here’s more about the role: ### What you’ll do * Research and personalize. Use an AI tech stack to find the right prospects, from Support/Success leaders to Operations management and company executives. You’ll maximize engagement by tailoring outreach using our messaging frameworks and templates, and will check AI-generated drafts before sending. * Work defined target account lists. Prospect into a defined list of ideal-fit mid-market companies based on our ICP criteria & strategic campaigns, and flag accounts that are not the right fit. * Execute multi-channel outreach. Manage outreach across several channels, including email, phone, LinkedIn, and video. * Test and iterate. Run messaging, personas, and channels tests, track what converts at the highest rates, and recommend changes to drive continuous improvement. * Report on results. Maintain updated reports and dashboards that illustrate your success rates across campaigns and performance towards your targets. Regularly review results and thoughtful recommendations for improvement with your manager. * Hand off cleanly. Partner closely with Account Executives to brief them on sourced meetings with well documented details about the contacts, accounts and messaging that led to the booking. Use AE feedback to regularly improve your hand-offs. ### About you * You have 1 to 2+ years as an outbound BDR or SDR at a B2B SaaS company, with a track record of meeting pipeline or opportunity targets. * You’ve prospected into companies with 250+ employees and know how to tailor messaging based on industry, job title and additional criteria. * You’re a great communicator, both with prospects and internal colleagues. * You actively use AI tools in your workflow for research, list building, or writing, and can recommend what works (experience with HubSpot & GTM platforms like Apollo, ZoomInfo, Sales Navigator or similar solutions a plus). * You can thrive in a fast-paced, dynamic environment. * You’re coachable and want to grow into a closing role. ### Compensation and benefits We use a competency-based approach to pay, and pay is the same no matter where in the U.S. you live. Base salary: $71,000 – $77,000 On-target earnings (OTE): $102,000 – $111,000 ### Company values ### Happy to Help Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. ### Craft over Convention Our success relies on the quality and [craft](https://paulstamatiou.com/craft) of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. ### Progress not Perfection Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. ### Own the Outcome Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values [here](https://articles.helpscout.com/blog/aligning-culture-with-values/). ### Benefits And Perks * Competitive salary and an internal, transparent salary formula based on market data * Flexible time off – you choose the holidays and vacations that make sense for you * 12 weeks of fully paid parental leave for all new parents, including adoption and foster care * A home office stipend to help you get set up and productive * A co-working stipend up to $300 a month if you choose to work out of your house * A yearly professional development stipend of $1,800 to help you grow in your craft * If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. ### Hiring Guidelines: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates [diversity and inclusion](https://www.helpscout.com/dei/). We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it’s the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. ### A note on the use of AI in our interview process While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we’d like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @[helpscout.com](http://helpscout.com) email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels. 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