[All remote jobs](https://jobicy.com/jobs.md)[![SOCi logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/d4748508-221.jpg)](https://jobicy.com/company/soci.md)[SOCi](https://jobicy.com/company/soci.md) # Manager, Customer Success – Property Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/soci.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–130k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished26 Oct 2026Apply before25 Nov 2026Listing views64Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. SOCi seeks a Customer Success Manager leader to coach and develop a team supporting multifamily property-management customers. The manager will monitor retention, adoption, engagement, and satisfaction KPIs while helping CSMs build success plans and mitigate account risk. The role requires experience with the operational complexity of multifamily property customers, including property M&A and regulatory changes. It involves close coordination with sales, implementation, support, and product teams, as well as oversight of escalations. This is a fully remote, full-time leadership role for an experienced customer success professional. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe position combines people management with ownership of complex, high-volume enterprise property accounts. Success depends on translating customer risks and industry changes into coordinated actions across several internal teams. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$115,000US market range (per year)$105k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states a yearly base-salary range of $100,000–$130,000 USD, plus bonuses or commission. The midpoint is $115,000 per year. A reasonable estimated US market range for a customer success manager leading a specialized property-focused team is $105,000–$145,000 annually, excluding variable compensation. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Leadership](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Leadership.md)[People Management](https://jobicy.com/jobs?search_keywords=People%20Management.md)[Multifamily Property Management](https://jobicy.com/jobs?search_keywords=Multifamily%20Property%20Management.md)[Account Retention](https://jobicy.com/jobs?search_keywords=Account%20Retention.md)[Customer Adoption](https://jobicy.com/jobs?search_keywords=Customer%20Adoption.md)[Customer Success Planning](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Planning.md)[Escalation Management](https://jobicy.com/jobs?search_keywords=Escalation%20Management.md)[Customer Health Analysis](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Analysis.md)[KPI Management](https://jobicy.com/jobs?search_keywords=KPI%20Management.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Consultative Communication](https://jobicy.com/jobs?search_keywords=Consultative%20Communication.md)[Team Coaching](https://jobicy.com/jobs?search_keywords=Team%20Coaching.md)[Process Improvement](https://jobicy.com/jobs?search_keywords=Process%20Improvement.md) Sample interview questionsHow would you improve retention and adoption across a team managing multifamily property accounts?I would first segment accounts by health, adoption, renewal timing, and risk indicators. I would then establish consistent success-plan standards, coach CSMs on outcome-based conversations, and review leading indicators regularly to trigger proactive interventions before renewal risk escalates. Describe how you would coach a CSM handling a complex customer escalation. I would help the CSM clarify the business impact, stakeholders, desired resolution, and ownership across internal teams. We would create a communication plan with clear milestones, keep the customer updated transparently, and conduct a post-resolution review to prevent recurrence. What are the distinctive customer-success challenges in multifamily property management? These customers may manage high volumes of locations and stakeholders, experience portfolio changes through acquisitions or divestitures, and face changing regulations. A strong CSM strategy needs scalable playbooks, multi-threaded relationships, and plans that adapt quickly as property portfolios change. Which metrics would you use to evaluate the performance of a Customer Success team? I would use retention and renewal outcomes, product adoption and engagement, customer health trends, satisfaction measures, time to value, escalation volume and resolution time, and the quality of documented success plans. I would balance outcome metrics with leading indicators that enable coaching early. How do you maintain strong cross-functional alignment for strategic customer accounts? I establish shared account objectives, defined owners, regular operating cadences, and a concise view of risks and decisions. I also ensure that sales, product, support, and implementation understand the customer impact, commitments, and next steps so communication remains coordinated. Opportunity details ## About this role. SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Manager of Customer Success – Property to coach and support a team of Customer Success Managers to deliver consistent, high-quality customer experiences. This role focuses on day-to-day team leadership, reinforcing best practices, and ensuring customers see clear value from their SOCi investment. A key component of this role is overseeing customers who operate within Multifamily Property Management. Experience managing large property management customer relationships is critical, as this role helps guide CSMs through the unique dynamics and complexity of those motions. The Manager works cross-functionally to drive coordinated execution across the customer journey, resolve issues efficiently, and support initiatives that strengthen customer health, adoption, and retention. SOCi expects to pay a base salary in the range of $100,000 – $130,000 USD base plus bonuses/commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. Who We Are SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades [here](https://www.soci.ai/culture/)! How You’ll Make an Impact * Manage, coach, and develop a team of Customer Success Managers (CSMs), providing clear expectations, feedback, and operational guidance. * Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction. * Support CSMs in building and executing Success Plans that help customers achieve meaningful outcomes and mitigate risk. * Ensure CSMs maintain strong, multi-threaded relationships within their accounts and act as trusted advisors to their customers — including navigating M&A of properties, as well as changing industry regulations. * Guide the team in supporting high-volume, high-impact Property accounts with clear processes, repeatable playbooks, and strong cross-functional alignment. * Partner closely with sales, implementation, support, and product teams to ensure alignment on key initiatives and a smooth, cohesive customer experience. * Assist in managing customer escalations by coordinating with internal teams to ensure timely communication and resolution. What You’ll Need to be Successful: * Remote Opportunity: Ability to work 100% remotely * Must Have: * 1–2 years of people management or team lead experience, with 5+ years of Customer Success experience * Experience working with or directly within the multifamily property industry, with a strong understanding of the dynamics, stakeholders, and operational requirements of the industry * Strong analytical, organizational, and problem-solving skills * Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience * Strong interpersonal and consultative communication skills * Motivated coach with a track record of developing and supporting team performance * Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned What SOCi Provides to You * Comprehensive Benefits Package (full-time permanent, non-contract roles only) * Health insurance plans, dental, and vision * Wellness incentives * 401(k) plan with employer match * Flexible Work Environment (full-time, non-contract roles only) * Flexible paid time off * Quarterly wellness days * Paid holidays * Unique employee engagement programs * Empowering Career Growth and Success What’s Important at SOCi Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit [soci.ai](http://soci.ai) for more information. #LI-Remote Show more [Apply now >](https://jobicy.com/jobs/157114-manager-customer-success-property.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. 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