[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Engineering Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 185k–215k / yrDepartment[Software Engineering](https://jobicy.com/categories/engineering.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views48Application actions4Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Customer.io is seeking an Engineering Manager to lead a SaaS engineering squad building customer-facing workflows or reliable, scalable distributed systems. The manager will own delivery from planning through quality and follow-through, make architectural decisions, participate in incidents and on-call coverage, and coach, hire, and manage engineers. The role requires at least three years of engineering management experience, strong technical credibility, and a proven record of driving complex work through ambiguity. AI-native development leadership is a core expectation, including using agentic tools and embedding AI-first practices into the squad's delivery process. This is a high-autonomy role requiring direct communication and cross-functional alignment around customer outcomes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior people-and-technical leadership role in a fast-moving SaaS environment, with accountability for execution, system quality, hiring, performance, and incident response. Success depends on independently resolving ambiguous priorities while maintaining technical depth and delivering measurable customer value. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$200,000US market range (per year)$180k–$240k0$264k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a USD base-salary range of $185,000–$215,000. The yearly cadence is inferred from the compensation magnitude and senior full-time US-market Engineering Manager context; the estimated market range is $180,000–$240,000 annually. ## Core skills Skills and capabilities most closely associated with this opportunity. [Engineering management](https://jobicy.com/jobs?search_keywords=Engineering%20management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[People leadership](https://jobicy.com/jobs?search_keywords=People%20leadership.md)[Technical architecture](https://jobicy.com/jobs?search_keywords=Technical%20architecture.md)[Distributed systems](https://jobicy.com/jobs?search_keywords=Distributed%20systems.md)[System design](https://jobicy.com/jobs?search_keywords=System%20design.md)[Agile delivery](https://jobicy.com/jobs?search_keywords=Agile%20delivery.md)[Project execution](https://jobicy.com/jobs?search_keywords=Project%20execution.md)[Incident management](https://jobicy.com/jobs?search_keywords=Incident%20management.md)[On-call operations](https://jobicy.com/jobs?search_keywords=On-call%20operations.md)[Performance management](https://jobicy.com/jobs?search_keywords=Performance%20management.md)[Hiring and onboarding](https://jobicy.com/jobs?search_keywords=Hiring%20and%20onboarding.md)[AI-native development](https://jobicy.com/jobs?search_keywords=AI-native%20development.md)[Cross-functional collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20collaboration.md)[Software quality](https://jobicy.com/jobs?search_keywords=Software%20quality.md) Sample interview questionsDescribe a complex initiative you led from ambiguous requirements to a successful delivery. How did you create clarity and maintain momentum?I would explain the customer problem and the initial uncertainty, then outline how I defined outcomes, risks, milestones, ownership, and decision points. I would emphasize frequent stakeholder alignment, small observable releases, and how I adjusted the plan based on technical findings or customer feedback. How do you stay technically credible while managing engineers rather than acting as the primary implementer? I stay close to architecture reviews, design discussions, incident learning, and technical trade-offs without taking ownership away from engineers. I ask structured questions about scalability, reliability, security, operability, and customer impact, and use that context to unblock decisions and represent the team effectively. How would you introduce AI-native practices into an engineering squad without sacrificing quality or security? I would begin with targeted, measurable use cases such as prototyping, test generation, documentation, code review assistance, and operational analysis. I would establish guardrails for data handling, human review, testing, and security, then measure impacts on cycle time, quality, and developer experience before expanding successful practices. Tell us about a time you had to make a difficult prioritization decision among competing stakeholder requests. I would describe how I made customer impact, urgency, strategic alignment, engineering risk, and team capacity explicit. I would communicate the decision directly, document what was deferred and why, set expectations with affected partners, and revisit the trade-off when new evidence became available. What is your approach to coaching an underperforming engineer while preserving trust and team standards? I address the issue early with specific examples, clarify the expected outcomes and support available, and agree on a time-bound improvement plan. I hold regular check-ins, provide actionable feedback and resources, recognize progress, and make fair performance decisions if expectations are still not met. Opportunity details ## About this role. Hi, I’m Paul, VP of Engineering at [Customer.io](http://Customer.io). We’re always looking for thoughtful, driven Engineering Managers to add to our org. Some of our teams are building customer-facing product and workflows; others keep our distributed systems reliable, observable, and ready to scale. Whichever kind of problem energizes you, if you lead people well, hold a high technical bar, and drive work to completion without waiting to be handed a plan, we want to hear from you. About [Customer.io](http://Customer.io) Over 9,000 companies—from scrappy startups to global brands—use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data—what people do or don’t do inside a web or mobile app. Under the hood: Go, React, and AI help us ship fast and scale with confidence. What we value Ownership. You set direction and see initiatives through. You create clarity when things are murky and set the path forward rather than waiting for one to be defined, and you’re motivated by impact—not just intention. You hold yourself and your team accountable to shipping, not just staying busy. Leaders who can do both. You operate at the strategic level and stay close to the technical work. You can align stakeholders on a plan and earn your engineers’ respect in the same day—you don’t choose between vision and execution, you hold both. A drive to execute through resistance. Competing priorities, skeptical stakeholders, tired teams—you’ve moved work forward anyway. You name the resistance, make the call, and own the milestones and the misses. An AI-first mindset. AI is central to how you build and how you lead your team to build. You have a real, concrete point of view on AI-native development, you use agentic tooling yourself, and you bring it into how your squad operates. A healthy skepticism for “the way things are done.” You bring rigor and pragmatism. Best practices matter—but never more than forward motion. You know when to build, when to buy, and when to wait—and you’re comfortable making the call with incomplete information, then adjusting as you learn. What you’ll do * Care deeply about our customers and their outcomes * Lead your squad to deliver real customer value by owning projects end to end—from planning through delivery, quality, and follow-through * Drive execution: set milestones, keep work moving through ambiguity and competing priorities, and ship in small, observable increments rather than waiting for a release window * Make confident decisions when the path isn’t obvious, and lead your team through them * Set the operating rhythm that helps your team move fastest, rather than defaulting to ceremony for its own sake * Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure, with strong peer-review, QA, documentation, deployment, logging, and monitoring practices * Stay close to the work—jump into design reviews, architecture calls, and incidents rather than watching from a distance * Provide direct, timely, and specific coaching, and create meaningful development opportunities for your direct reports * Participate in an on-call rotation as required, supporting the reliability of the systems you build * Hire, onboard, and manage performance so the right people are in place to hit your squad’s goals * Bring an AI-native perspective—use AI tools to accelerate the team’s velocity and help everyone prototype faster and ship smarter * Partner across engineering and other departments to align efforts with customer success, and reach higher when our customers are having a bad day What we’re looking for * 3+ years managing engineers at a SaaS company (B2B or B2C), ideally early-to-mid-stage * A track record of driving execution—concrete delivery outcomes with milestones, dates, and “I drove” ownership, especially in complex or fast-moving environments * A strong technical background—you can hold your own in architecture conversations and design reviews, represent your squad’s technical choices across the company, and you’ve shipped real work recently enough to stay credible * Comfort operating with high autonomy and little prescribed structure—you create your own clarity and make difficult tradeoffs between competing priorities * Demonstrated AI-native leadership—not just personal fluency, but bringing AI-first practices into how your team builds * Experience building high-performing, inclusive, and collaborative teams * Clear, concise, and direct communication, both verbal and written ### Compensation & Benefits We believe in transparency. Starting salary for this role is $185,000-$215,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * Application – We review everyone with care. * Recruiter Call (30 mins) – Let’s chat about what you’re looking for, your leadership style, and how we work. * Hiring Manager Interview (60 mins) – Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations. * People Partner Interview (30 mins) – Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner. * Technical Interview (60 mins) – Engage in a collaborative system design conversation focused on scaling challenges. * Take-Home Assignment – Submit a short written retrospective on a project you’ve led as an Engineering Manager. * Retrospective Review Call (60 mins) – We’ll use your written submission as the foundation for a deeper conversation. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Show more [Apply now >](https://jobicy.com/jobs/157337-engineering-manager-13.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Mozilla logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/10/mozilla.jpg) Mozilla Oct 27 New ### [Senior Contract C++ / JavaScript Software Engineer (Browser Engine)](https://jobicy.com/jobs/157389-senior-contract-c-javascript-software-engineer-browser-engine.md) The role You will help the Firefox DOM Core team improve the health of the Session History area. 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