[All remote jobs](https://jobicy.com/jobs.md)[![Customer.io logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/b82146da-221.jpg)](https://jobicy.com/company/customer-io.md)[Customer.io](https://jobicy.com/company/customer-io.md) # Global Controller Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/customer-io.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md), [Canada](https://jobicy.com/job-region/canada.md), [LATAM](https://jobicy.com/job-region/latam.md)SalaryUSD 250k–280k / yrDepartment[Finance & Accounting](https://jobicy.com/categories/accounting-finance.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views56Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Customer.io is seeking a senior Global Controller to lead a distributed accounting organization of approximately seven people. The role owns the monthly and quarterly close, US GAAP reporting, revenue recognition, equity accounting, treasury activities, audit coordination, and global statutory-accounting controls. A central objective is reducing the close cycle from about 10 business days to 6–8 days while improving reconciliation quality and automation. The controller will partner closely with Finance leadership and stakeholders in Sales, Legal, IT, HR, and Engineering across a subscription and usage-based SaaS business. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 5/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is an executive-level controllership role requiring deep US GAAP expertise, particularly ASC 606 and ASC 718, alongside global operational accounting leadership. The incumbent must improve close speed and controls while managing audit, systems, treasury, and cross-functional priorities in a distributed company. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$265,000US market range (per year)$230k–$300k0$330k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer explicitly states a starting base-salary range of $250,000–$280,000 USD. The annual cadence is inferred from the senior full-time US-oriented Global Controller role and the stated salary magnitude; the estimated US market range is $230,000–$300,000 per year. ## Core skills Skills and capabilities most closely associated with this opportunity. [US GAAP](https://jobicy.com/jobs?search_keywords=US%20GAAP.md)[ASC 606 revenue recognition](https://jobicy.com/jobs?search_keywords=ASC%20606%20revenue%20recognition.md)[ASC 718 equity accounting](https://jobicy.com/jobs?search_keywords=ASC%20718%20equity%20accounting.md)[Financial close management](https://jobicy.com/jobs?search_keywords=Financial%20close%20management.md)[General ledger accounting](https://jobicy.com/jobs?search_keywords=General%20ledger%20accounting.md)[Accounts payable and receivable](https://jobicy.com/jobs?search_keywords=Accounts%20payable%20and%20receivable.md)[Financial controls](https://jobicy.com/jobs?search_keywords=Financial%20controls.md)[External audit management](https://jobicy.com/jobs?search_keywords=External%20audit%20management.md)[Treasury management](https://jobicy.com/jobs?search_keywords=Treasury%20management.md)[Cash management](https://jobicy.com/jobs?search_keywords=Cash%20management.md)[Financial systems automation](https://jobicy.com/jobs?search_keywords=Financial%20systems%20automation.md)[SaaS accounting](https://jobicy.com/jobs?search_keywords=SaaS%20accounting.md)[Team leadership](https://jobicy.com/jobs?search_keywords=Team%20leadership.md)[Technical accounting](https://jobicy.com/jobs?search_keywords=Technical%20accounting.md)[Multi-currency accounting](https://jobicy.com/jobs?search_keywords=Multi-currency%20accounting.md) Sample interview questionsHow have you shortened a monthly close process while maintaining or improving accuracy?I begin by mapping every close dependency, measuring cycle times, and identifying manual reconciliations or late upstream inputs. I prioritize standardized account ownership, automated data feeds, pre-close procedures, and a clear issue-escalation process, then track close-day metrics and post-close adjustments to confirm sustainable improvement. How would you manage ASC 606 accounting for subscription and usage-based revenue? I would document the contract population, performance obligations, SSP methodology, variable consideration policy, and treatment of contract modifications. I would maintain a disciplined ARR-to-GAAP bridge that reconciles billings, deferred revenue, contract assets, usage true-ups, and recognized revenue, with clear explanations for leadership and auditors. Describe an accounting automation initiative you personally led. A strong approach is to select a high-volume, error-prone reconciliation, define the source-of-truth data and exception rules, and implement an automated workflow with controls and review evidence. Success should be demonstrated through measurable reductions in manual effort, close duration, unreconciled items, or error rates. What is your approach to leading a globally distributed accounting team? I set explicit ownership, documented operating procedures, recurring team cadences, and transparent performance expectations. I also create reliable asynchronous communication channels, develop team leads, and ensure regional payroll, statutory reporting, and entity requirements are incorporated into the global close calendar. How do you prepare an organization for an efficient external audit? I maintain audit-ready support throughout the year rather than treating audit preparation as a year-end project. This includes reconciled balance-sheet accounts, current technical memos, documented controls, evidence retention, proactive issue discussions, and a coordinated PBC process with accountable owners and deadlines. Opportunity details ## About this role. ### About [Customer.io](http://Customer.io) Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. [Customer.io](http://Customer.io) powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. ### About the role Hi, my name is Diep N, VP, Finance at [Customer.io](http://customer.io/), and I’m looking for a Global Controller to take the close, the books, and our control environment and make them theirs. We’re a global, remote-first, private company built on subscription and usage-based revenue, and as we grow we need a controller who can lead the team already in place and sharpen the fundamentals. You’ll lead a team of ~7, growing, across revenue accounting, close, AP/AR, payroll, and treasury, and partner closely with me and, given our CFO’s broad remit, with stakeholders across Sales, Legal, IT, HR, and Engineering. ### What you’ll do * Lead monthly and quarterly close, GL, AP/AR, payroll, and account reconciliations, delivering accurate, timely US GAAP financials. Close currently runs ~10 business days; get us to 6-8 days within your first 12 months, with fewer post-close adjustments and aged reconciliations. * Own revenue accounting and serve as our technical accounting authority on subscription and usage-based revenue recognition (ASC 606), including the ARR-to-GAAP bridge: reconciling ARR, billings, deferred revenue, contract assets, and usage true-ups to reported revenue, and explaining the delta to leadership and the board in plain terms. * Author technical accounting position memos on contract modifications, SSP allocation, variable consideration, and capitalized contract costs, the work that makes “technical accounting authority” real. * Own equity compensation accounting (ASC 718): grant accuracy, 409A timing, expense, modifications, and cap-table integrity, in partnership with stock plan administration. * Manage and grow a team of ~7, with room to scale, building trust quickly and developing the leads beneath you. * Build a control framework suited to a global, remote-first, private company with subscription and usage-based revenue, keeping the books audit-ready. * Own our accounting systems roadmap and drive automation across close and reporting. * Own select treasury operations, including cash management and banking relationships, and partner on FX exposure monitoring given our multi-currency footprint. * Run our external audit relationship and coordinate with external tax partners on compliance, provisions, and filings. * Manage the realities of a distributed, remote-first global team: statutory accounting coordination, payroll and contractor controls, entity reporting, and working with Legal, HR, and Tax on international compliance. ### What we’re looking for * 10+ years of progressive accounting experience, including leading a team through managers or leads. * A Big 4 (or equivalent top-tier public accounting) foundation. * Deep US GAAP mastery, particular strength in subscription and usage-based revenue recognition (ASC 606). * A concrete, personally-owned automation or AI deployment in accounting with a measurable result, eliminating a manual reconciliation, reducing close time, or lowering error rate, that you can speak to in detail. * Experience scaling an accounting function that was already running, not building one from zero. * A proven track record with external audits and keeping books audit-ready. * Strong leadership and communication skills, with credibility partnering with senior, cross-functional stakeholders. * Nice to have: internal controls or SOX-readiness experience; remote-first/globally distributed company experience; M&A or deal accounting exposure; CPA license, active or inactive. ### Compensation & Benefits We believe in transparency. Starting salary for this role ranges from $250k to $280k USD (or equivalent in local currency), structured by geographic zone and depending on experience. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. [See full benefits here →](https://customer.io/careers#:~:text=our%20collective%20success.-,BENEFITS,-Our%C2%A0) ### Our Process No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision. * 30-minute recruiter screen * 45-minute hiring manager screen * Two 30-minute cross-functional chats: one with a Legal partner, one with a People partner * 60-minute case review call * 30-minute bar raiser call with our CFO All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. [Customer.io](http://Customer.io) recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official [Customer.io](http://customer.io/) letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [jobs@customer.io](mailto:jobs@customer.io). ### Join us! Check out our [careers page](https://customer.io/careers/) for more information about why you should [come work with us!](https://customer.io/about/) We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now. 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