[All remote jobs](https://jobicy.com/jobs.md)[![Ping Identity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/63e8d5a6-221.png)](https://jobicy.com/company/ping-identity.md)[Ping Identity](https://jobicy.com/company/ping-identity.md) # Technical Account Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/ping-identity.md)ShareRemote from[UK](https://jobicy.com/job-region/uk.md)SalaryUndisclosedDepartment[Technical Support](https://jobicy.com/categories/technical-support.md)EmploymentFull TimeExperienceDirectorPublished27 Oct 2026Apply before26 Nov 2026Listing views42Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Technical Account Manager will guide enterprise customers from purchase through production adoption of Ping Identity solutions. The role combines technical account ownership, architecture reviews, health checks, executive business reviews, and customer advocacy within the Global Support Organization. Success requires practical knowledge of identity and access management, enterprise security, web technologies, and federation protocols such as SAML, OAuth, and OpenID Connect. The TAM will coordinate proactively across customer and internal teams, improve reporting and status automation, and may provide off-hours support during critical upgrades. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior customer-facing technical role requiring ownership of complex enterprise identity environments and credible communication with director- and VP-level stakeholders. The work balances proactive strategic guidance with reactive issues and possible on-call escalation support. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$95k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation is disclosed. Yearly cadence is inferred from the full-time enterprise Technical Account Manager role; estimated annual market compensation is shown in USD for the configured US analysis market. ## Core skills Skills and capabilities most closely associated with this opportunity. [Technical account management](https://jobicy.com/jobs?search_keywords=Technical%20account%20management.md)[Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Identity and access management](https://jobicy.com/jobs?search_keywords=Identity%20and%20access%20management.md)[Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md)[Enterprise architecture](https://jobicy.com/jobs?search_keywords=Enterprise%20architecture.md)[SAML](https://jobicy.com/jobs?search_keywords=SAML.md)[OAuth](https://jobicy.com/jobs?search_keywords=OAuth.md)[OpenID Connect](https://jobicy.com/jobs?search_keywords=OpenID%20Connect.md)[Java](https://jobicy.com/jobs?search_keywords=Java.md)[Web technologies](https://jobicy.com/jobs?search_keywords=Web%20technologies.md)[API integration](https://jobicy.com/jobs?search_keywords=API%20integration.md)[Salesforce CRM](https://jobicy.com/jobs?search_keywords=Salesforce%20CRM.md)[Network protocols](https://jobicy.com/jobs?search_keywords=Network%20protocols.md)[Customer health reviews](https://jobicy.com/jobs?search_keywords=Customer%20health%20reviews.md) Sample interview questionsHow would you conduct an initial technical account review for a new enterprise customer using an identity platform?I would begin by confirming the customer's business outcomes, critical applications, identity architecture, security requirements, and key stakeholders. I would review the current configuration, integrations, authentication flows, operational risks, and adoption metrics, then document prioritized recommendations with owners and target dates. Describe how you would explain a complex federation issue to both an engineering team and an executive sponsor. For engineers, I would describe the affected protocol flow, evidence, probable failure point, and specific troubleshooting actions. For the executive sponsor, I would focus on business impact, risk, recovery plan, accountable owners, and timing, avoiding unnecessary protocol-level detail while maintaining transparency. What steps would you take when a customer requests a product capability that does not currently exist? I would clarify the underlying outcome and assess whether a configuration, integration, or existing feature can address it. If a gap remains, I would capture reproducible requirements and business impact, communicate realistic expectations, and advocate internally through the appropriate product feedback process without promising an uncommitted roadmap item. How do you manage competing proactive account work and reactive customer escalations? I prioritize by customer impact, security risk, production urgency, contractual commitments, and dependencies. I communicate priorities and response expectations clearly, establish owners and checkpoints for urgent work, and protect recurring time for health reviews and strategic follow-up so proactive commitments do not disappear. How would you use AI productivity tools responsibly in a Technical Account Manager role? I would use approved tools to draft reports, summarize account trends, organize action items, and improve the consistency of technical recommendations. I would validate outputs against source data, protect customer confidentiality, and ensure that customer-facing guidance is reviewed for technical accuracy before sharing. Opportunity details ## About this role. About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just something we provide our customers. It’s something that inspires our company. People don’t come here to join a culture that’s built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. [We champion every identity.](https://www.pingidentity.com/en/company/championing-every-identity.html) One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We’re headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we’re changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. ### Role Summary: As a Technical Account Manager (TAM), you are the proactive partner responsible for ensuring new and existing clients successfully achieve their strategic outcomes using Ping Identity solutions. Operating within the Global Support Organization, you will guide the customer’s journey from purchase to production, reviewing configurations and translating complex use cases into sound product architecture. By regularly engaging with customer leadership (up to the Director and VP levels) and taking full ownership of your accounts’ technical trajectory, you will ensure customers are fully optimized and continuously receiving value from their Ping investments. ### You will: * Provide proactive technical recommendations, architectural reviews, and best practices for Ping solutions tailored to the customer’s identity and security needs. * Conduct regular environment health reviews and business reviews to highlight success against goals and ensure full value adoption. * Act as the voice of the customer, advocating for product features and internal roadmap adjustments that drive long-term operational success. * Adopt and utilize internal AI tools to generate customer reports, technical recommendations, and data-driven insights to boost daily productivity. * Take full accountability for the technical trajectory of your accounts, ensuring no ball is dropped between the customer and internal Ping teams. * Identify opportunities to improve internal reporting and automate status tracking to better visualize customer health. * Contribute to internal Knowledge Bases (KBs) and support the onboarding of new TAMs by sharing operational best practices. * Represent the TAM role with professionalism during internal summits and occasionally act as a liaison during off-hours for critical customer upgrades. ### You have: * Must have enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role. * Foundational knowledge of the cybersecurity domain, including common security technologies, enterprise network architectures, and basic threat landscapes. * Familiarity with leveraging standard AI productivity tools to enhance daily workflows, streamline communication, and generate basic data-driven insights. * Understanding of Java, web technologies, and enterprise architecture. * Strong verbal and written communication skills with the ability to build credible, transparent relationships with customer leaders. * Experience with Identity Management, Access Management, or Federation. * Ability to manage both proactive and reactive tasks effectively while demonstrating high ownership. * Experience with SFDC or equivalent CRM systems. * On-call availability may be a requirement for this position. ### You have an advantage if: * Experience with Ping Identity solutions and APIs. * Experience with Windows and Linux operating systems. * General networking knowledge of protocols like HTTP/S, TCP/IP. * General knowledge of protocols such as SAML, OAuth, or OpenID Connect. * Bachelor’s Degree in Computer Science or equivalent experience. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. Here are just a few of the things that make Ping special: * A company culture that empowers you to do your best work. * Employee Resource Groups that create a sense of belonging for everyone. * Regular company and team bonding events. * Competitive benefits and perks. * Global volunteering and community initiatives Our Benefits: * Generous PTO & Holiday Schedule * Parental Leave * Progressive Healthcare Options * Retirement Programs * Opportunity for Education Reimbursement * Commuter Offset (Specific locations) Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Show more [Apply now >](https://jobicy.com/jobs/157348-technical-account-manager-10.md) > Annual salary information is not provided for this position. Explore salary ranges for similar roles in our [Salary Directory ›](https://jobicy.com/salaries.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Oct 26 New ### [Manager, Assigned Support Engineering (EMEA)](https://jobicy.com/jobs/157218-manager-assigned-support-engineering-emea.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![Smartling logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5089bdd4-221.png) Smartling Oct 26 New ### [Web Integrations Support Engineer](https://jobicy.com/jobs/157187-web-integrations-support-engineer.md) Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at… * ![Keyfactor, Inc. logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/ba8ae349-221.png) Keyfactor, Inc. Oct 26 New ### [Team Lead, Customer Support](https://jobicy.com/jobs/157128-team-lead-customer-support-2.md) About Keyfactor Our mission is to securely connect the world: humans, machines, and AI. Keyfactor is the leader in trust infrastructure for AI and machines, helping the world’s largest enterprises… * ![GitLab logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2020/12/WRILS-201207055737-109952.jpg) GitLab Oct 26 New ### [Senior Customer Success Engineer, Japan](https://jobicy.com/jobs/157095-senior-customer-success-engineer-japan.md) GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50… * ![Tines logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/08/9285d376-221.png) Tines Oct 26 New ### [Technical Support Engineer I](https://jobicy.com/jobs/157061-technical-support-engineer-i.md) Tines is the intelligent workflow company that powers some of the world’s most important workflows. Tines has been supporting IT and security teams from a diverse range of customers, including… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Oct 26 New ### [Database Support Engineer (EMEA)](https://jobicy.com/jobs/154079-database-support-engineer-emea.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Oct 26 New ### [Database Support Engineer (APAC)](https://jobicy.com/jobs/154081-database-support-engineer-apac.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![Supabase logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2026/06/611d3bfa-221.png) Supabase Oct 26 New ### [Database Support Engineer (AMER)](https://jobicy.com/jobs/154076-database-support-engineer-amer.md) About Supabase Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All… * ![Smartling logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/5089bdd4-221.png) Smartling Oct 25 New ### [Solution Architect](https://jobicy.com/jobs/157021-solution-architect-4.md) Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at… * ![Ramp logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/7fafb2d0-221.png) Ramp Oct 25 New ### [Technical Consultant, Enterprise, Oracle Cloud](https://jobicy.com/jobs/157019-technical-consultant-enterprise-oracle-cloud.md) About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend… [Browse all jobs](https://jobicy.com/jobs.md)