[All remote jobs](https://jobicy.com/jobs.md)[![Tenable logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01879e02-221.jpg)](https://jobicy.com/company/tenable.md)[Tenable](https://jobicy.com/company/tenable.md) # Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/tenable.md)ShareRemote from[Australia](https://jobicy.com/job-region/australia.md)SalaryUndisclosedDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished27 Oct 2026Apply before26 Nov 2026Listing views37Application actions3Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Tenable is seeking an experienced Customer Success Manager to own retention, expansion, adoption, and satisfaction outcomes for strategic cybersecurity SaaS accounts. The role leads complex customer onboarding, develops tailored adoption plans, manages renewal strategies, and partners with senior customer stakeholders. It requires close coordination with Sales, Engineering, Support, Professional Services, Marketing, Finance, and Training teams. The successful candidate must be based in Greater Brisbane and regularly visit customer sites, with substantial travel expected. This position also includes mentoring other customer success professionals and improving customer success processes. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a senior, revenue-oriented customer success position managing complex, high-value SaaS accounts and executive relationships. It requires technical product fluency, disciplined commercial execution, and the ability to resolve escalations while balancing multiple priorities. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$140,000US market range (per year)$115k–$165k0$181.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer compensation was disclosed. The annual figures are AI-estimated market compensation in USD for a senior Customer Success Manager handling strategic cybersecurity SaaS accounts; the yearly cadence is inferred from the full-time senior role. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer Success Management](https://jobicy.com/jobs?search_keywords=Customer%20Success%20Management.md)[Strategic Account Management](https://jobicy.com/jobs?search_keywords=Strategic%20Account%20Management.md)[SaaS](https://jobicy.com/jobs?search_keywords=SaaS.md)[Customer Retention](https://jobicy.com/jobs?search_keywords=Customer%20Retention.md)[Account Expansion](https://jobicy.com/jobs?search_keywords=Account%20Expansion.md)[Renewal Management](https://jobicy.com/jobs?search_keywords=Renewal%20Management.md)[Customer Onboarding](https://jobicy.com/jobs?search_keywords=Customer%20Onboarding.md)[Stakeholder Management](https://jobicy.com/jobs?search_keywords=Stakeholder%20Management.md)[Customer Health Metrics](https://jobicy.com/jobs?search_keywords=Customer%20Health%20Metrics.md)[Salesforce](https://jobicy.com/jobs?search_keywords=Salesforce.md)[Cybersecurity](https://jobicy.com/jobs?search_keywords=Cybersecurity.md)[Cross-functional Collaboration](https://jobicy.com/jobs?search_keywords=Cross-functional%20Collaboration.md)[Executive Communication](https://jobicy.com/jobs?search_keywords=Executive%20Communication.md)[Mentoring](https://jobicy.com/jobs?search_keywords=Mentoring.md) Sample interview questionsHow would you create a success plan for a complex cybersecurity SaaS account?I would begin by confirming the customer’s business objectives, risk priorities, stakeholders, and current product usage. I would then define measurable adoption and outcome milestones, assign owners and review dates, and use health metrics to identify risks early. Regular executive reviews would keep the plan aligned with changing business needs. Describe how you would address a customer showing declining adoption before a renewal. I would review usage, support history, stakeholder engagement, and the original success criteria to identify the source of the decline. I would engage the appropriate customer sponsors, propose a targeted recovery plan such as training or workflow redesign, and coordinate internal specialists where needed. I would track leading indicators and communicate progress transparently before discussing renewal options. How do you balance customer advocacy with commercial expansion goals? I treat expansion as an outcome of demonstrated value rather than a separate sales motion. By understanding the customer’s priorities and proving adoption outcomes, I can identify solution gaps that genuinely support their objectives. I communicate those opportunities collaboratively with Sales while protecting customer trust. What metrics would you use to assess account health? I would combine product adoption and utilization, achievement of success milestones, support trends, executive engagement, satisfaction feedback, renewal timing, and commercial risk indicators. The weighting would vary by account maturity and strategic importance. I would use the combined view to trigger proactive actions instead of relying on a single score. How have you helped improve a customer success team beyond your own book of business? I would share repeatable playbooks, account-review practices, and lessons from escalations with colleagues. I also believe in mentoring through joint account planning and structured feedback, helping team members build confidence with executive conversations and adoption strategy. Field feedback should be documented and used to improve processes, tooling, and product collaboration. Opportunity details ## About this role. Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role uses advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with the right Tenable solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. While this is a remote role, the successful candidate must be based in the Greater Brisbane Area, Queensland, Australia, as the role is focused on local customers and involves regular on-site visits. Your Opportunity: * Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success. * Build and maintain strategic relationships with senior stakeholders through regular on-site meetings, acting as a trusted advisor to align customer goals with Tenable solutions. * Own and deliver renewal and expansion strategies using a structured sales approach, and use metrics like adoption rates and customer satisfaction scores to monitor success and refine approaches. * Proactively monitor customer health metrics to identify risks, mitigate challenges, and implement advanced adoption strategies aligned with customer goals. * Use advanced technical knowledge of Tenable’s product suite to design and implement tailored adoption strategies, ensuring alignment with the objectives of high-value or complex accounts. * Advocate for customers internally by capturing and communicating feedback to influence product roadmaps, service enhancements, and business priorities. * Collaborate with cross-functional teams, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support, to align efforts and deliver impactful customer outcomes. * Mentor Associate and Customer Success Managers, providing guidance on best practices, professional growth, and adoption strategies. * Contribute to refining customer success frameworks, tools, and processes by providing feedback and actionable insights from the field. What You’ll Need: * Based in the Greater Brisbane Area, Queensland, Australia, and able to visit customer sites regularly. * Bachelor’s degree or equivalent work experience, with 8+ years in customer-facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement. * Proven expertise in managing high-value SaaS or subscription-based accounts, driving adoption and delivering measurable outcomes. * Strong relationship management skills, with the ability to engage senior stakeholders and align solutions to business objectives. * Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction. * Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption. * Exceptional communication (written and verbal), problem-solving, and time-management skills. * Proficiency in tools such as Salesforce.com and Google Workspace, with the ability to learn new technologies quickly. * Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment. * Experience mentoring or coaching team members, with a collaborative and team-oriented mindset. * Willingness to travel at least 50% of the time, typically a few times per quarter, to support customer engagements or attend business events such as Sales Kickoff or training sessions. #LI-Remote #LI-#LI-KM1 We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable – through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [Recruiting@Tenable.com](mailto:Recruiting@Tenable.com) for further assistance. Tenable Data Consent Statement Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you: [General Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_General_Applicant_Privacy_Notice_FINAL_4-29-2026_branded.pdf) [California Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_CCPA_Notice_Applicants_FINAL_4-29-2026_branded.pdf) [EU/EEA/UK Applicant Privacy Notice](https://static.tenable.com/marketing/hr/Tenable_EEA_UK_Applicant_Privacy_Notice_FINAL_6-4-2026_branded.pdf) Show more [Apply now >](https://jobicy.com/jobs/157357-customer-success-manager-55.md) > Annual salary information is not provided for this position. 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