[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # Embedded AI Expert Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUSD 100k–140k / yrDepartment[Customer Support & Success](https://jobicy.com/categories/supporting.md)EmploymentFull TimeExperienceSeniorPublished27 Oct 2026Apply before26 Nov 2026Listing views56Application actions2Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cresta is hiring an Embedded AI Expert to help customers operationalize its conversation intelligence and contact-center AI platform. The role configures self-service workflows in Opera, uses voice analytics to identify trends and anomalies, and turns conversation data into actionable reports. It is strongly customer-facing, requiring regular collaboration with customer analysts and senior executives as well as internal Cresta teams. The successful candidate will combine SaaS fluency, analytical problem-solving, and clear business communication to improve customer outcomes. Contact-center and speech-analytics experience are preferred, while 1–5 years of relevant experience is requested. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 3/5EasyHard ### Pace & Pressure 4/5RelaxedFast-paced ### Autonomy Level 4/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThe work requires translating ambiguous customer priorities and contact-center data into configured workflows and practical recommendations. It is moderately demanding because the specialist must learn a proprietary AI product quickly while communicating credibly with senior stakeholders. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Highly competitive$120,000US market range (per year)$95k–$145k0$159.50k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of $100,000–$140,000 USD; the annual cadence is inferred from the US full-time role context and the salary magnitude. A reasonable estimated US market range for a customer-facing conversation analytics and AI implementation specialist is $95,000–$145,000 USD per year, excluding bonus and equity. ## Core skills Skills and capabilities most closely associated with this opportunity. [Customer success](https://jobicy.com/jobs?search_keywords=Customer%20success.md)[Contact center operations](https://jobicy.com/jobs?search_keywords=Contact%20center%20operations.md)[Conversation intelligence](https://jobicy.com/jobs?search_keywords=Conversation%20intelligence.md)[Voice analytics](https://jobicy.com/jobs?search_keywords=Voice%20analytics.md)[Speech analytics](https://jobicy.com/jobs?search_keywords=Speech%20analytics.md)[Data analysis](https://jobicy.com/jobs?search_keywords=Data%20analysis.md)[Trend analysis](https://jobicy.com/jobs?search_keywords=Trend%20analysis.md)[Performance reporting](https://jobicy.com/jobs?search_keywords=Performance%20reporting.md)[SaaS platforms](https://jobicy.com/jobs?search_keywords=SaaS%20platforms.md)[Customer onboarding](https://jobicy.com/jobs?search_keywords=Customer%20onboarding.md)[Stakeholder management](https://jobicy.com/jobs?search_keywords=Stakeholder%20management.md)[Executive communication](https://jobicy.com/jobs?search_keywords=Executive%20communication.md)[Microsoft Excel](https://jobicy.com/jobs?search_keywords=Microsoft%20Excel.md)[Google Slides](https://jobicy.com/jobs?search_keywords=Google%20Slides.md)[Problem solving](https://jobicy.com/jobs?search_keywords=Problem%20solving.md) Sample interview questionsHow would you turn a customer's contact-center priority into an Opera workflow?I would first clarify the business objective, target behavior, success metric, and affected call types. I would then configure and test relevant keyword or utterance rules, validate results against sample conversations, establish resulting actions, and review performance with the customer on a regular cadence. Describe how you would investigate a sudden change in a conversation trend. I would validate that the change is real by checking volume, tagging logic, data completeness, and comparison periods. Next, I would segment the conversations by topic, channel, agent group, and customer outcome, review representative examples, identify likely drivers, and present a concise recommendation with an expected business impact. How do you communicate analytical findings to senior customer executives? I lead with the business implication rather than methodology, then support it with a small number of clear metrics and representative evidence. I explain the recommended action, ownership, timing, and how success will be measured, while keeping technical detail available for follow-up discussion. How would you help a customer analyst become self-sufficient with a new analytics platform? I would combine guided hands-on sessions with reusable documentation and progressively more independent exercises. I would teach both tool mechanics and analytical judgment, review early work together, and establish office hours or checkpoints until the analyst can confidently build, validate, and explain insights. What metrics would you use to assess the value of conversation intelligence? I would align metrics to the customer's objective, such as issue detection speed, adherence to desired behaviors, escalation rate, resolution quality, conversion, customer satisfaction, or average handling time. I would establish a baseline, define a measurement window, and connect platform insights to specific operational actions and outcomes. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. Job Description: Cresta is seeking a Embedded AI Expert to join our team and work closely with our customers in a tactical execution role. As an Embedded AI Expert, you will be responsible for configuring and maintaining our self-service product, as well as sharing insights and building insight/performance reports. Additionally, you will monitor trends and anomalies using the Cresta application, respond to ad hoc business requests for analysis, and provide ongoing mentoring and support for our customers’ own analysts. Responsibilities: * Work closely with customers to operationalize their program strategy using Cresta’s self-service product, Opera. * Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions. * Utilize Cresta’s voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer. * Monitor trends and anomalies using Cresta’s tools to identify emerging topics and insights in customer conversations. * Use Cresta’s self-service tools to align the customer’s business priorities with the contact center operations. * Respond to ad hoc business requests for analysis and provide actionable insights derived from contact center data. * Offer ongoing mentoring and support to the customer’s own analysts, guiding them in effectively utilizing Cresta tools. * Collaborate closely with the Cresta team and customers to drive success and maximize the value of Cresta’s solutions. * 1-5 Years relevant experience Qualifications: * Contact center experience preferred. * Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams. * Strong problem-solving skills to analyze complex data and provide actionable recommendations. * Comfortable working with SaaS software and quickly adapting to new tools and technologies. * Comfortable speaking with senior level executives at customers * Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides. * Familiarity with speech analytics is preferred, but not critical. Perks & Benefits: * We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs * Flexible vacation time to promote a healthy work-life blend * Paid parental leave to support you and your family * Communication & Wellness Stipend * Comprehensive training and onboarding programs provided by Cresta. * Opportunities for growth and professional development within the organization. * Collaborative and supportive work environment with both Cresta and customer teams. Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. Salary Range: $100,000 – $140,000 + Bonus + Equity We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [recruiting@cresta.ai](mailto:recruiting@cresta.ai) Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. Show more [Apply now >](https://jobicy.com/jobs/157380-embedded-ai-expert-2.md) * ![Upload CV](data:image/svg+xml;base64,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) ### Upload your resume now To unlock remote work opportunities and be discovered by global employers. This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content. Next step ## Apply now. Follow the employer’s application method and review Jobicy’s safety guidance before sharing personal information. Keep exploring ## Related remote jobs. * ![Cloudbeds logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/3aef1a38-221.png) Cloudbeds Oct 27 New ### [Accounting Specialist – Thailand](https://jobicy.com/jobs/157415-accounting-specialist-thailand.md) What Makes Cloudbeds Unique At Cloudbeds, we’re not just building software, we’re transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 27 New ### [Manager, Technical Account Teams (Commercial)](https://jobicy.com/jobs/157393-manager-technical-account-teams-commercial.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 27 New ### [Manager, Technical Account Teams (Enterprise)](https://jobicy.com/jobs/157391-manager-technical-account-teams-enterprise.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 27 New ### [Technical Account Manager, Commercial](https://jobicy.com/jobs/157387-technical-account-manager-commercial.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Socket logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/1314ce3c-221.png) Socket Oct 27 New ### [Technical Account Manager, Enterprise](https://jobicy.com/jobs/157384-technical-account-manager-enterprise.md) About Us Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code. Our… * ![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg) Cresta Oct 27 New ### [Director of Enterprise AI Success.](https://jobicy.com/jobs/157377-director-of-enterprise-ai-success.md) Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive… * ![Halter logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fe337305-221.png) Halter Oct 27 New ### [Account Manager (West Coast, NZ)](https://jobicy.com/jobs/157363-account-manager-west-coast-nz.md) About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from… * ![Halter logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/fe337305-221.png) Halter Oct 27 New ### [Account Manager (North Waikato)](https://jobicy.com/jobs/157361-account-manager-north-waikato.md) About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from… * ![Tenable logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/06/01879e02-221.jpg) Tenable Oct 27 New ### [Customer Success Manager](https://jobicy.com/jobs/157357-customer-success-manager-55.md) Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent… * ![Ping Identity logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2025/09/63e8d5a6-221.png) Ping Identity Oct 27 New ### [Technical Account Manager](https://jobicy.com/jobs/157348-technical-account-manager-10.md) About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it’s not just… [Browse all jobs](https://jobicy.com/jobs.md)