[All remote jobs](https://jobicy.com/jobs.md)[![Cresta logo](https://jobicy.com/data/server-nyc0409/galaxy/mercury/2022/08/4d686e40b22cf2510b627c59afe5fd95.jpg)](https://jobicy.com/company/cresta.md)[Cresta](https://jobicy.com/company/cresta.md) # Engagement Manager (Professional Services Sales) Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move. [Apply for this job](#job-application)[View company](https://jobicy.com/company/cresta.md)ShareRemote from[USA](https://jobicy.com/job-region/usa.md)SalaryUndisclosedDepartment[Sales](https://jobicy.com/categories/seller.md)EmploymentFull TimeExperienceOpen levelPublished27 Oct 2026Apply before26 Nov 2026Listing views50Application actions1Application toolkit ## Make your next move. Prepare your resume, explore your fit, and draft a cover letter for this opportunity. AI Summary ## The role, at a glance. Cresta is seeking its first dedicated Engagement Manager to build and lead the professional-services selling motion for enterprise AI deployments. The role owns the complete SOW lifecycle, including solution scoping, services pricing, proposal development, and direct customer selling. It partners closely with Sales, Deal Desk, Product, and delivery stakeholders to increase services attach, bookings, and delivery margin. Candidates need professional-services sales experience, technical fluency for conversational AI or contact-center deployments, and confidence defending service value with enterprise buyers. ## Role DNA A quick view of the complexity, pace, ownership and collaboration implied by the job description. ### Job Complexity 4/5EasyHard ### Pace & Pressure 5/5RelaxedFast-paced ### Autonomy Level 5/5GuidedFull ownership ### Communication Load 5/5IndependentCollaborative AI insightThis is a founding, revenue-facing role responsible for converting an ad hoc process into a scalable services-sales function. It requires commercial judgment, technical deployment scoping, cross-functional influence, and direct enterprise negotiation. ## Salary analysis Estimated compensation compared with the broader US market for similar roles. Estimated job median (per year)Market rate$170,000US market range (per year)$140k–$210k0$231.00k AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer pay range is disclosed. The annual figures are AI estimates of likely US base salary for a senior professional-services sales/engagement management role; variable compensation and equity may be additional. ## Core skills Skills and capabilities most closely associated with this opportunity. [Professional services sales](https://jobicy.com/jobs?search_keywords=Professional%20services%20sales.md)[Statement of work development](https://jobicy.com/jobs?search_keywords=Statement%20of%20work%20development.md)[Enterprise sales](https://jobicy.com/jobs?search_keywords=Enterprise%20sales.md)[Services pricing](https://jobicy.com/jobs?search_keywords=Services%20pricing.md)[Deal scoping](https://jobicy.com/jobs?search_keywords=Deal%20scoping.md)[Conversational AI](https://jobicy.com/jobs?search_keywords=Conversational%20AI.md)[Contact center AI](https://jobicy.com/jobs?search_keywords=Contact%20center%20AI.md)[Solution consulting](https://jobicy.com/jobs?search_keywords=Solution%20consulting.md)[Commercial negotiation](https://jobicy.com/jobs?search_keywords=Commercial%20negotiation.md)[Revenue bookings](https://jobicy.com/jobs?search_keywords=Revenue%20bookings.md)[Services attach strategy](https://jobicy.com/jobs?search_keywords=Services%20attach%20strategy.md)[Deal desk collaboration](https://jobicy.com/jobs?search_keywords=Deal%20desk%20collaboration.md)[Cross-functional leadership](https://jobicy.com/jobs?search_keywords=Cross-functional%20leadership.md)[Margin management](https://jobicy.com/jobs?search_keywords=Margin%20management.md)[Customer stakeholder management](https://jobicy.com/jobs?search_keywords=Customer%20stakeholder%20management.md) Sample interview questionsHow have you taken a complex customer requirement and turned it into a profitable statement of work?I begin with discovery across business outcomes, technical dependencies, delivery effort, assumptions, and risks. I translate those findings into a phased scope with clear deliverables, acceptance criteria, governance, and change-control terms, then validate effort and margin with delivery leaders before presenting the commercial value to the customer. How would you increase professional-services attach on new enterprise platform deals? I would identify repeatable implementation needs early in the sales cycle and equip account teams with clear services packaging, qualification criteria, pricing guidance, and value messaging. I would also track attach rate by segment and use win/loss feedback to refine offers and address recurring objections. What factors would you assess when scoping a conversational AI deployment? I would assess the intended customer outcomes, use cases, conversation design requirements, channel coverage, integrations, data availability, security constraints, measurement plan, stakeholder readiness, and rollout approach. These inputs determine the delivery workstreams, timeline, staffing model, assumptions, and risk profile. How do you defend services pricing when an enterprise customer asks for a discount? I anchor the discussion in business outcomes, implementation risk reduction, and the expertise required to achieve adoption rather than simply defending hours. If flexibility is needed, I look for scope, sequencing, payment terms, or standardized-package adjustments that protect delivery margin and customer success. How would you establish a scalable services-selling process as the first person in this function? I would map the current deal flow and bottlenecks, define entry criteria and ownership across Sales, Deal Desk, and Professional Services, and create reusable discovery tools, SOW templates, rate cards, and approval paths. I would then measure cycle time, attach rate, bookings, margin, and change-order trends to continuously improve the operating model. Opportunity details ## About this role. Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, [Ping Wu](https://www.linkedin.com/in/pingwu/), founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. ### About the Role: We’re hiring our first dedicated Engagement Manager to own how Cresta scopes, prices, and sells professional services — across both our core platform and our fast-growing AI Agent product. You’ll sit inside Professional Services and turn an ad-hoc, bottlenecked process into a repeatable, revenue-generating motion. This is a founding services-selling role with room to build. ### Key Responsibilities: * Own the SOW process end-to-end: scope engagements, draft SOWs, price services, and sell them to enterprise customers. * Scope AI Agent deployments (conversational design, integration, outcome configuration) as well as core-platform services. * Drive services attach and bookings on new and expansion deals. * Partner with Sales, Deal Desk, and Product to move deals fast without sacrificing delivery margin. * Build the repeatable process, templates, and pricing logic that let this function scale. ### Qualifications: * 4–10 yrs in professional services, with 2+ yrs scoping and selling services engagements (PS Sales / Engagement Manager / Services Sales). * Track record of driving services attach and bookings — not just processing paperwork. * Technical fluency to scope complex deployments; conversational AI / contact-center AI experience strongly preferred. * Comfortable pricing and defending services value directly with enterprise customers. * Deal desk or commercial-contracting exposure a plus. ### Perks & Benefits: We offer a comprehensive and people-first benefits package to support you at work and in life: * Comprehensive medical, dental, and vision coverage with plans to fit you and your family * Paid parental leave for all new parents welcoming a new child * Remote work setup budget to help you create a productive home office * Monthly wellness and communication stipend to keep you connected and balanced * 20 days of vacation time to promote a healthy work-life blend ### Compensation at Cresta: Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. ### Compensation for this position includes a Base salary + Variable + Equity. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. Your recruiter can provide further details. In addition, total compensation includes a comprehensive benefits package for you and your family. Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [recruiting@cresta.ai](mailto:recruiting@cresta.ai) (if you are opting out, please use the subject ‘Opt-Out’ in your email). Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed. Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. Show more [Apply now >](https://jobicy.com/jobs/157383-engagement-manager-professional-services-sales.md) > Annual salary information is not provided for this position. 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